Job Seekers, Please send resumes to resumes@hireitpeople.comComplete Description: *local candidates strongly preferred
*ONLY in-person interviews will be conducted, NO Skype, NO exceptions.
IT Support Level 1 / Administrative Support Level 1 Position for Dept. of Veterans Services' Infrastructure Technology Support Team (DVS IT)
? Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).
? Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various commercial business software products.
? Basic knowledge with setup, configuration, and troubleshooting of mobile devices.
? Basic experience with the setup and support for IT presentations utilizing equipment and software.
? Basic experience with creating and providing IT training in person and/or through electronic media or paper.
? Basic experience with IT inventory control and reporting.
? Basic experience with analog and digital phone configuration and troubleshooting.
? Working knowledge and experience with computer application installation, administration, and training.
? Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
? Possesses excellent customer service skills and is teamwork oriented.
? Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
? Possesses good organization, coordination, and time management skills.
? Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
? Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.
Skill | Required / Desired | Amount | of Experience |
Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.). | Required | 1 | Years |
Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software. | Required | 1 | Years |
Basic knowledge with setup, configuration, and troubleshooting of mobile devices. | Required | 1 | Years |
Basic experience with the setup and support for IT presentations utilizing equipment and software. | Required | 1 | Years |
Basic experience with IT inventory control and reporting. | Required | 1 | Years |
Basic experience with IT staff training via in person or electronic media. | Required | 1 | Years |
Basic experience with analog and digital phone configuration and troubleshooting. | Required | 1 | Years |
Working knowledge and experience with computer application installation, administration, and training. | Required | 1 | Years |
Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively. | Required | 1 | Years |
Possesses excellent customer service skills and is teamwork oriented. | Required | 1 | Years |
Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner. | Required | 1 | Years |
Possesses good organization and time management skills. | Required | 1 | Years |
Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand. | Required | 1 | Years |
Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing. | Required | 1 | Years |
Has worked in a Commonwealth of Virginia Executive Branch Agency and/or the VITA/NG Partnership | Highly desired | 1 | Years |
Has worked with the Department of Veterans Services in some capacity (employee or contractor). | Highly desired | 1 | Years |
