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Short Description:

The Senior Business Subject Matter Expert (SME) brings proven experience from related businesses or organizations as well as system integration and technology experience (more than 10 yrs experience).

Complete Description:

The Bureau of Infrastructure & Operations (BIO) is requesting a resource utilizing the CAI Staff Augmentation contract. This position is imbedded with BIO, Service Delivery Section and responsible for the effective daily system/data administration of the Configuration Management Database (CMDB) processes and procedures. The primary responsibilities of CMDB Administrator (CMDB-Admin) include:

•Apply best practices for organizing and discovering complex infrastructure environments to place them with business services into the CMDB to provide value to service management processes;

•Utilizing good communication skills, work with IT personnel to build Application and Business Service models in ADDM and the CMDB;

•Work with architects, business areas and business analysts to guide them to get information they need to be successful;

•Continuously review the health state of CMDB, analyzing configuration item data, configuration item relationships, identify data inconsistencies or anomalies, and report on data discrepancies;

•Understanding the concepts of asset reconciliation and have experience utilizing tools and methods to perform this activity both manually as well as via automated means.

•Provide feedback and inputs to IT Asset categories, types and data rules. Advises on scope inclusion and exclusion and is responsible for the documentation of those elements that make up the architecture of the CMDB.

•Training certs should be at a minimum:

? BMC CMDB Administrating 7.5 Part 1

? BMC CMDB Administrating 7.5 Part 2

This resource will be heavily engaged with current asset management initiatives, including the ATMS and ITSD&C projects. This request is for immediate fulfillment (current fiscal year and beyond). 

Skills: