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Short Description:

Provide support for DORES Desktop Services  to assist with: post-Windows 7 migration issues; the new Avaya Call Center roll out; the Office 365 rollout and the new Service Request Management system rollout.

Complete Description:

Years of Experience: 3 or more years field experience

Education: 2 year college degree or equivalent technical study

The selected candidate will respond to client calls related to the following:

Windows 7 Post Migration Tasks:  Answer client calls and identify and respond to those related to Windows 7 post migration issues.  Attempt to resolve call or route the call to appropriate staff members.  Enter information into DORES Service Center.

Avaya Call Center Implementation:  Receive training on new Avaya Call Center procedures.  Answer calls in accordance with procedures and provide input for system troubleshooting. 

New Service Request Management Implementation: After responding to calls, enter information into new service center system.  Participate in testing, assist with data transfer and provide input for system troubleshooting and refinement.

Office 365 Implementation:  Respond to calls related to implementation calls of the Office 365 roll out.

Skills: