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Short Description:
Junior Exchange Administrator Level 2 4-5 Years with Messaging Background.
Complete Description:
The Office of the Chief Technology Officer (OCTO) which the central technology organization of the District of Columbia Government is seeking a Senior HelpDesk Technician with Messaging and Directory Services background in the Citywide Messaging department. The Junior Exchange Administrator will be responsible for delivering Microsoft Exchange. The ideal candidate should have at least 5 years of IT enterprise support experience, with 3 years of experience supporting Microsoft Exchange in an enterprise environment. This candidate should possess a solid working knowledge of enterprise messaging environments including but not limited to AD, LDAP, Google Apps, Exchange 2007/2013, Blackberry Enterprise Server, and GOOD for Enterprise MDM and Air-Watch
Behavior Characteristics:
Must possess good communications skills, be organized, have ability to define and socialize new processes, able to effect change in a dynamic environment, comfortable working at many org levels, & must be team-oriented, performance-oriented.
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Required/Desired Skills
Required /Desired
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Skill |
Required /Desired |
Amount |
of Experience |
Expertise Rating |
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Working knowledge of Microsoft Exchange and Unified Messaging |
Required |
5 |
Years |
3 - Expert |
|
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Solid understanding of Active Directory |
Required |
3 |
Years |
3 - Expert |
|
Experience with Quest Active Roles |
Highly desired |
3 |
Years |
2 - Proficient |
|
Experience with Outlook 2007/2008 / 2010 / 2011 / 2013 |
Required |
5 |
Years |
3 - Expert |
|
Administration of mailboxes and user accounts |
Required |
5 |
Years |
3 - Expert |
|
Troubleshooting to resolve mail delivery issues |
Required |
5 |
Years |
3 - Expert |
|
Experience writing and maintaining messaging documentation (i.e. procedures, processes, standards, and knowledge articles for IT Support) |
Required |
5 |
Years |
3 - Expert |
|
Customer Service oriented and ability to communicate effectively with end-users as well as teammates |
Required |
5 |
Years |
3 - Expert |
|
Ability to communicate effectively with end-users as well as teammates |
Required |
5 |
Years |
3 - Expert |
|
System Administration experience of Microsoft Exchange 2013 and Blackberry Servers |
Required |
5 |
Years |
2 - Proficient |
|
Administration of Mobile Device Management application (Air WATCH) |
Desired |
5 |
Years |
3 - Expert |
|
Strong analytical/problem solving skills |
Required |
5 |
Years |
3 - Expert |
|
Troubleshoot OWA issue, Outlook Anywhere issue, ActiveSync issue |
Required |
5 |
Years |
3 - Expert |
