Job Seekers, Please send resumes to resumes@hireitpeople.comComplete Description: This position provides expertise and assumes a role in supporting SharePoint sites and technical environment. Serves as backup for support of VITA SharePoint intranet/portal support.
In this customer facing role, employee provides excellent customer service and responds to customer inquiries. Documents user issues and publishes findings for others to use on the Resource Center. Coordinates with staff on day to day support of SharePoint environment. Responds and handles customer support issues in a timely manner, and troubleshoots user issues including connectivity and accessibility. Communicates policy and standards to SharePoint users and promotes team site best practices. Serves as one of the technical point of contact with the NG Server Group.
Creates and manages content types, site columns and templates for re-use in sites. Compile monthly usage reports on usage and progress of site collections. Analyze current business requirements and maps to SharePoint. Works with VITA business owners to assist to identify new areas on an ongoing basis where SharePoint can be leveraged.
• Excellent customer service skills
• Excellent written and oral communication skills
• 1 to 2 years’ experience with SharePoint 2013.
• Experience developing custom SharePoint Web parts, SharePoint Designer Workflow, and InfoPath form solutions.
• Understands the differences between sites, site collections, workspaces, web parts, document libraries, and lists as they relate to SharePoint and know when and how to use them
• Familiar with SharePoint 2013 Standard and Enterprise features
• Familiar with Admin/Management tools used for reporting
• Possess skills to assist team in all aspects of support and maintenance to include system administration, business and requirements analysis, second-tier escalation support, troubleshooting and technical support
• An understanding of database objects (tables, views, triggers and stored procedures) is preferred.
kill | Required / Desired | Amount | of Experience |
Excellent support and customer service skills, including written and oral communication | Required | 5 | Years |
SharePoint 2013 experience | Required | 2 | Years |
Experience developing custom SharePoint Web parts, SharePoint Designer Workflow, and InfoPath form solutions | Required | 2 | Years |
• Understands the differences between sites, site collections, workspaces, web parts, document libraries, and lists as they relate to SharePoint and k | Required | 2 | Years |
• Familiar with SharePoint 2013 Standard and Enterprise features | Required | 2 | Years |
• Familiar with Admin/Management tools used for reporting | Required | 2 | Years |
• Possess skills to assist team in all aspects of support and maintenance to include system administration, business and requirements analysis, second | Required | 2 | Years |
• An understanding of database objects (tables, views, triggers and stored procedures) is preferred. | Nice to have | 2 | Years |
