Job Seekers, Please send resumes to resumes@hireitpeople.comComplete Description: *local candidates strongly preferred
*mgr will ONLY conduct in-person interviews, NO Skype, NO exceptions.
This position provides computer technical support to the State Corporation Commission.
RESPONSIBILITIES INCLUDE:
• Maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals
• Documenting, maintaining, upgrading, and replacing desktop hardware and software systems
• Supporting and maintaining user account information, including rights, security, and systems groups
• Providing hands-on and telephone support of personal computers and laptops
• Locating, reading, comprehending, and following instructions in online technical service manuals, knowledge
bases, and publications
• Diagnosing and solving PC software and hardware issues, including issues with malware
• Prioritizing and scheduling own workload
• Providing accurate and helpful answers, both written and verbal, to end users in a professional, courteous, and
timely manner
• Installing and configuring software, such as operating systems, configuration management tools, application and
development tools, testing tools, compilers, and code editors
• Managing and reporting time spent on all work activities
ENVIRONMENT:
• Windows 7 SP1
• Microsoft Office Professional 2010
• Symantec Altiris Asset Management
Skill | Required / Desired | Amount | of Experience |
CompTIA A+ certification within the last 5 years | Required |
Recent experience in a full-time Help Desk/Technical Support position | Required | 4 | Years |
Thorough knowledge of & experience w/ Windows 7, Windows 10 OS and Microsoft desktop software products, including Office Professional 2007 & 2010 | Required | 4 | Years |
Experience providing superior, professional, and courteous support to end users by phone and in person | Required | 8 | Years |
Experience independently troubleshooting and correcting complex PC issues, including issues with the registry, drivers, and malware | Required | 8 | Years |
Extensive experience correcting Windows operating system issues and installing Windows operating systems | Required | 8 | Years |
Experience entering information and working with a trouble ticket, issue tracking system | Required | 2 | Years |
Superior written and verbal communication skills | Required |
Legally eligible to be hired as a State employee without any sponsorship | Required |
