Job Seekers, Please send resumes to resumes@hireitpeople.comShort Description: Service Delivery Analyst with some Project Management experience (Agile/Kanban)
Complete Description: Assist multiple service delivery managers in navigating the Service Lifecycle Management Process by being the POC for all SLM activities in Technology Services.
• Serve as primary SME for SLM process activities for the Technology Services group.
• Solicit input from service leads necessary to complete service lifecycle process and ensure that gates are cleared.
• Ensure that the IT Service Catalog is kept up to date for all Technology Services service offerings.
• Ensure comms plans are developed and approved for all new services, service changes, and service impacting projects.
• Ensure service QA/QC activities are conducted and results are acted upon.
What knowledge, skills, abilities, experiences, certifications are needed for this position?
• Knowledge and experience with utilizing the ITIL framework
• Knowledge and experience managing large scale IT projects
• Skilled in oral and written communication as it pertains to interpreting technical information and business needs.
• Demonstrated ability to work with management, customers, and vendors to resolve problems.
• B.S. degree or demonstrated equivalent (education and/or equivalent work experience)
• Proven coordination and status reporting abilities
• Ability to comprehend IT Infrastructure/architecture jargon, and translate to business language
• Proven experience working with very busy technical managers
• Results oriented
• Knowledge of Agile/Kanban methodologies
• Experience in State/Agency is a plus
Skill | Required / Desired | Amount | of Experience |
Experience utilizing ITIL | Required | 2 | Years |
Experience with large scale IT projects | Required | 4 | Years |
strong oral and written communication - must be able to interpret technical information and business needs | Required | 4 | Years |
strong customer service skills across management, customers, vendors | Required | 4 | Years |
CoVA state/agency experience | Highly desired | 2 | Years |
Knowledge of Agile/Kanban methodologies | Required | 1 | Years |
Ability to comprehend IT Infrastructure/architecture jargon, and translate to business language | Required | 2 | Years |
Proven experience working with very busy technical managers | Required | 2 | Years |
Proven coordination and status reporting abilities | Required | 2 | Years |
