Job Seekers, Please send resumes to resumes@hireitpeople.comShort Description: Will perform all roles of a Desktop Support staff. Will be first contact for support tickets escalated from the Help Desk staff and will assist staff with hardware issues and imaging desktop equipment.
Complete Description: Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week
This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
Candidate must be able to:
-Handle difficult situations with clients and turn them into a win for the desktop support team
-work trouble tickets from system
-be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
-solve issues desk side and through remote desktop
-answer how to questions and resolve issues related to applications, printers, connectivity
-setup and install new PC’s,
-maintain a positive outlook, be professional, and provide excellent customer service
Required
More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
Experienced in PC (desktop/laptop/thin client) support - both desk side and remote
Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting
Desktop – Windows 7 to Windows 10 Migration
Ability to troubleshoot issues with Microsoft Office 2010/2013
Windows networking TCP/IP Configuration and troubleshooting
Ability to troubleshoot issues with Microsoft Internet Explorer and Google Chrome
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software
Troubleshoot network printers
Experienced in Windows networking TCP/IP configuration and troubleshooting
Ability to modify system registry (regedit)
Printers - troubleshoot network printer connectivity issues
Understand and comply with State of Iowa security requirements
Desired
Experienced in Google device (Chromebox/Chromebook) support
Experienced in support of the Google Office Suite of products
Experienced in Apple device (iPad, MacBook and iPhone) support
Thorough understanding of Microsoft Active Directory - client side
Ability to use industry standard remote tools - preference for SCCM
Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and McAfee
Industry certification (A+, Network+, MCP, etc.)
Skill | Required / Desired | Amount | of Experience |
Experienced in PC (desktop/laptop/thin client) support - both desk side and remote | Required | 3 | Years |
Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting | Required | 3 | Years |
Desktop – Windows 7 to Windows 10 Migration | Required | 3 | Years |
Ability to troubleshoot issues with Microsoft Office 2010/2013 | Required | 3 | Years |
Windows networking TCP/IP Configuration and troubleshooting | Required | 3 | Years |
Ability to troubleshoot issues with Microsoft Internet Explorer and Google Chrome | Required | 3 | Years |
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software | Required | 3 | Years |
Troubleshoot network printers | Required | 3 | Years |
Experienced in Windows networking TCP/IP configuration and troubleshooting | Required | 3 | Years |
Ability to modify system registry (regedit) | Required | 3 | Years |
Printers - troubleshoot network printer connectivity issues | Required | 3 | Years |
Experienced in Google device (Chromebox/Chromebook) support | Highly desired |
Experienced in support of the Google Office Suite of products | Highly desired |
Experienced in Apple device (iPad, MacBook and iPhone) support | Highly desired |
Thorough understanding of Microsoft Active Directory - client side | Highly desired |
Ability to use industry standard remote tools - preference for SCCM | Highly desired |
Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and McAfee | Highly desired |
certification (A+, Network+, MCP, etc.)Industry | Highly desired |
