Job ID :
9720
Company :
State of Iowa
Location :
DES MOINES, IA
Type :
Contract
Duration :
1 Year
Salary :
Open
Status :
Active
Openings :
1
Posted :
15 Feb 2017
Job Seekers, Please send resumes to resumes@hireitpeople.com
Short Description:  Will performs all roles of a Desktop Support staff.  Will be first contact for Support tickets and will assist Desktop Support staff with harware issues and imaging staff desktop equipment

Complete Description:  Note: In-Person, First Round interviews only.

This role is focused on actual desktop support and not help desk phone support.   The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.

Candidate must be able to:
-Handle difficult situations with clients and turn them into a win for the desktop support team
-work trouble tickets from system
-be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
-solve issues desk side and through remote desktop
-answer how to questions and resolve issues related to applications, printers, connectivity
-setup and install new PC’s, 
-maintain a positive outlook, be professional, and provide excellent customer service


Greater detail outlined in the skills matrix.

Some work may be required outside of  M-F (7 to 5), not to exceed a 40 hour work week

More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study

Skill
Required / Desired
Amount
of Experience
Experienced in PC (desktop/laptop/thin client) support - both desk side and remote
Required
3
Years
Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting
Required
3
Years
Desktop - Windows XP to Windows 7 MigrationAbility to troubleshoot issues with Microsoft Office 2010/2013
Required
3
Years
Windows networking TCP/IP Configuration and troubleshootingAbility to troubleshoot issues with Microsoft Internet Explorer 10/11
Required
3
Years
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software
Required
3
Years
Troubleshoot network printersExperienced in Windows networking TCP/IP configuration and troubleshooting
Required
3
Years
Ability to modify system registry (regedit)
Required
3
Years
Experienced in Google device (Chromebox/Chromebook) support
Highly desired
1
Years
Experienced in support of the Google Office Suite of products
Highly desired
1
Years
Printers - troubleshoot network printer connectivity issues
Highly desired
3
Years
Printers - hardware maintenance (toner/maintenance kit replacement)
Highly desired
3
Years
Thorough understanding of Microsoft Active Directory - client side
Highly desired
3
Years
Ability to use industry standard remote tools - preference for SCCM
Highly desired
3
Years
Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and Winmagic SecureDoc
Highly desired
3
Years
Industry certification (A+, Network+, MCP, etc.)
Nice to have