VISA:  W-2 or 1099 candidates only.  No third parties.

Years of experience:  11-15+ years’ experience.

Interviews: Webcam or in-person.  

JOB DESCRIPTION:

Provide technical assistance to computer system users on a variety of issues.

IT Asset Management Specialist 3-5 Year(s) experience.

Job Responsibilities:

Formulates and implements processes, procedures and systems for tracking and analyzing software, hardware, and equipment from requisition through retirement.

Accounts for the IT assets to include the following; PCs, monitors, laptops, printers, network equipment, mobile technology and other peripherals needed in support of the IT Operations. Utilize inventory tools to manage all assets within the organization and affiliated offsite locations as required.

Manages acquisition of assets from planning through deployment.

Reports to senior management ITAM/life cycles and resolve conflicts.

Tracks entire life-cycle management for each asset in order to maintain warranty information, refresh date, and end of life data information.

Works directly with Program Manager of Operations Customer Support to maintain 100 percent inventory accuracy.

Develops written plans, policies, and procedures to document processes to support the asset management lifecycle.

Conducts annual inventory audit and develop process and procedures to ensure accuracy.

Excellent computer skills (Microsoft Office)

Knowledge of other business areas: Purchasing, Receiving and Production.

Minimum of 5 years of experience in inventory control.

Experience in IT Asset Management/Inventory with software.

Must be able to run analytics, reporting, monitor and drive activity using WASP or other tools.  Using Excel (must be strong with pivot tables, V Lookups and H lookups).  Experience with WASP or Remedy desired

Good team player gets along well with IT team and users. Enthusiastically takes on new tasks. Diligent; sees tasks through to the end.

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CONTRACT TEMPLATE:

Responsibilities:

1. Provide technical assistance to computer system users on a variety of issues.

2. Identifies, researches, and resolves technical problems.

3. Responds to telephone calls, email and personnel requests for technical support.

4. Documents, tracks, and monitors the problem to ensure a timely resolution.

5. Has knowledge of commonly used concepts, practices, and procedures within a particular field.

6. Answer questions or resolve computer problems for clients in person, via telephone or from remote location.

7. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

8. Provide service and preventive maintenance activities on terminals, printers, personal computers basic knowledge of electrical/mechanical principles and basic electronics.

9. Reads and comprehends technical service manuals and publications.

10. Knowledge of basic mathematics to read and understand various gauges, meters, and measurement devices.

11. Able to diagnose and repair products by replacing worn or broken parts, and making technical adjustments.

12. Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.

13. Strong communication skills.

14. Assists in coordination of changes, upgrades and new products, ensuring systems shall operate correctly in current and future environment.

15. Provides accurate and complete answers to general use and 35 administrative environment questions in a timely manner.

16. Implements shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.

17. Communicates accurate and useful status updates.

18. Manages and reports time spent on all work activities.

19. Ability to work in a team environment.

Minimum Education/Certification Requirements:

Bachelor’s degree in Information Technology or related field or equivalent experience.