Job ID :
9793
Company :
DC Government
Location :
WASHINGTON, DC
Type :
Contract
Duration :
3/30/18 + possible extensions
Salary :
open
Status :
Active
Openings :
1
Posted :
07 Mar 2017
Job Seekers, Please send resumes to resumes@hireitpeople.com
Required Skills - Helpdesk Specialist Senior, 2nd tier,  Help desk ticket tracking, asset management systems, WinXP based PC, printers, desktops.

VISA:  W-2 or 1099 candidates only.  No third parties.

Years of experience:  + years’ experience.

Interviews: Phone only.  


JOB DESCRIPTION:

Responds to and diagnoses problems through discussion with users.

Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Experienced with supporting IT desktop infrastructure (Dell, Windows XP) and minor server related issues.  Responsible for collecting Desktop inventory, decomissioning unused asserts, setting up, configuring, imaging and deploying PCs, laptops, printers and other desktop IT assets, performing data transfers, recovery and setup, assisting end users, managing user accounts and Active Directly integration.

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CONTRACT JOB DESCRIPTION

Responsibilities:

1. Responds to and diagnoses problems through discussion with users.

2. Ensures a timely process through which problems are controlled.  Includes problem recognition, research, isolation, resolution, and follow-up steps.

3. Supervises operation of help desk and serves as focal point for customer concerns.

4. Provides support to end users on a variety of issues.

5. Identifies, researches, and resolves technical problems.

6. Responds to telephone calls, email and personnel requests for technical support.

7. Documents, tracks, and monitors the problem to ensure a timely resolution.

8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.

9. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

10. Simulates or recreates user problems to resolve operating difficulties.

11. Recommends systems modifications to reduce user problems.

 

Minimum Education/Certification Requirements:

Bachelor’s degree in Information Technology or related field or equivalent experience.