Job Seekers, Please send resumes to resumes@hireitpeople.comComplete Description: *local candidates strongly preferred
*ONLY in-person interviews will be conducted, NO Skype, NO exceptions
*if selected, candidates must be able to attend personal interviews on Thursday 3/16/17, NO exceptions
IT Support Technician to provide Audio Visual (AV), Video Teleconferencing (VTC), and end user support services
DUTIES AND RESPONSIBILITIES:
• Provides technical support for VTC conference call monitoring, performance reports, troubleshooting of AV/VTC issues and audio/video conferencing related issues
• Install and configure VTC codec equipment and support of desktop or room based VTC suites
• Upgrade current software and hardware already in operation
• Works directly with customers to assist in setup/break down and operation of electronic presentations via audio/video conference equipment
• Works directly with customers to assist in managing and fixing desktop, laptop, tablet, mobile device and printer issues
• Schedule, setup, monitor point-to-point, multi-point, dry run, and ad-hoc audio/video conference
• Performs video camera and audio recordings
• Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences as video production team
• Sets up and operates audio system for live events and ceremonies, and assist video production requirement
• Train techs and end users to operate AV/VTC equipment
• Conducts site surveys to establish AV/VTC equipment customer requirements
• Must be able to lift and/or carry no more than 70 pounds of AV/VTC equipment
• Job requires some travel and overnight stays
REQUIRED EXPERIENCE:
• At least five years current experience
REQUIRED SKILLS:
• Windows 7/10, Microsoft Office, Project, Visio, SharePoint, MAC & PC Audio/video editing software
CERTIFICATIONS DESIRED:
• Crestron, Cisco/Tandberg, Polycom, Microsoft
Skill | Required / Desired | Amount | of Experience |
Install and configure VTC codec equipment and support of desktop or room based VTC suites | Required | 2 | Years |
Windows 7/10, Microsoft Office, Project, Visio, SharePoint, MAC & PC Audio/video editing software | Required | 5 | Years |
High Level of Customer Service | Required | 5 | Years |
