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*ALL candidates MUST be able to attend a personal interview, NO phone interviews, NO Skype, NO exceptions
The SharePoint Business Support Specialist responds to requests from agency business users for SharePoint 2010 assistance. The role performs ‘power-user’ type activities (this is NOT a developer role).
Job Description
The SharePoint Business Support Specialist is responsible for the support of agency departments’ use of SharePoint 2010. In response to user requests, the specialist preforms ‘power-user’ type activities, e.g. helping end-users configure document libraries, lists, web parts, etc.; building page content or basic workflows; correct user security; etc. Therefore, the Specialist investigates reported incidents, when possible solves the problem, or escalates the issue as needed. In addition, the specialist works with agency staff and the SharePoint IT agile team analysts to discover, document, and maintain user stories for minor requests, e.g. workflows, forms, etc. The specialist will work with the IT Agile team representing the business needs, performing appropriate development activities, and creating and executing system and acceptance test cases.
Responsibilities:
• Assist customers with SharePoint sites and site collections, answering questions, training the business ‘Power Users’ and administrators, suggesting improvements to their process or methodology, etc.
• Troubleshoot and resolve SharePoint-related problems reported by users; when necessary, escalate and support the SharePoint engineers to resolve problems.
• Collaborate with customers on SharePoint projects that may include requirements gathering, use case development and analysis, solution design, creation, and testing.
• Perform SharePoint-related administrative and maintenance activities
Experience in the following:
• Administering site collections
• Managing and configuring libraries and lists including:
• Creating and configuring views
• Creating and modifying columns
• Working with Lookup and Calculation columns
• Configuring and working with cross-site publishing and content-rollup
• Managing and configuring content including:
• Configuring and managing content versioning
• Designing, creating, and configuring pages
• Using and configuring web parts
• Creating and modifying HTML/HTML5 and css
Knowledge, Skills and Abilities:
• Familiarity with document management, (content types, document retention custom content types, information management policy and record declaration settings, capacity planning, managed metadata)
• Experience creating SharePoint Designer workflows
• Experience creating SharePoint Lists
• Experience designing and creating SharePoint pages
• Experience configuring SharePoint forms
• Experience with managing and correcting metadata
• Must be able to answer Service Desk questions and prioritize tickets from the help desk
• Strong analytical thinking and excellent troubleshooting
• Must possess excellent written and oral communications skills
• Experience with creating training/job aides, documenting best practices
• Requires strong interpersonal and organizational skills, including the ability to meet deadlines
• Must possess the ability to work effectively with business personnel at all levels as well as with outside vendors and contractors
• Must exercise a reasonable amount of independent judgment under a minimum of supervision
• Must exercise a reasonable amount of self-initiative to improve and/or obtain relevant skills and/or knowledge
• Works independently and as a Team player
Skill | Required / Desired | Amount | of Experience |
SharePoint 2010 Power User | Required | 3 | Years |
Customer Service | Required | 3 | Years |
HTML/HTML5 | Required | 2 | Years |
SharePoint 2013/2016 Power User | Highly desired | 1 | Years |
Creating job aides, user documentation, presentations, etc. | Desired | 2 | Years |
