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Product Specialist
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Location: DOVER DE
Job ID# 9993
Date Posted: 19 Apr 2017
 
Job Summary
Max Rate
Nego.
Salary
Open
Start Date
05-05-2017
Work Status
Any work Status
Duration
1+ Months
Openings
1
Type
Contract
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Short Description:  The Product Specialist will support DelDOT's DTC applications including Computer Aided Dispatch and Automated Vehicle Locator (CAD/AVL), Bus Scheduling, Trapeze Routing Analysis, Fleetwatch/Gasboy fueling systems and GFI fare collection systems.

Complete Description:  The Product Specialist will support DelDOT's DTC applications including Computer Aided Dispatch and Automated Vehicle Locator (CAD/AVL), Bus Scheduling, Trapeze Routing Analysis, Fleetwatch/Gasboy fueling systems and GFI fare collection systems.

A qualified resource will have significant past experience in supporting applications that require extensive PL/SQL and Oracle database development.  Data associated with GIS is also important, but not necessary.  

Qualified resource will need to be able to evaluate Transit products and compare functionality to real world applications and operational requirements.  

As a Product Specialist it is important that the applicant provide high end systems analysis, in order to align with business processes.  This analysis will include database statistics and analysis.  

Transit systems require extensive application of mapping data, GPS coordination, timing analysis, and multi-system interoperability.  

This position also requires extensive testing and documentation coupled with system upgrades and new system implementations. 

Respondent should possess the ability to evaluate and suggest new products or reports that will enhance the day to day operation.  

This position has additional duties as assigned by the Project Lead and Staff Managers. Supporting other DelDOT sections or systems that may not pertain directly to Transit is possible.

Years of Relevant Experience: 2 to 5 years
Preferred Education: Four year college degree in Information Technology field, or a two year degree and five years’ experience

Role Description:
•Actively contribute as an expert or actual designer.
•Coordinate product design reviews to verify that design meets quality standards and functional/technical requirements.
•Provide accurate estimates for design and programming efforts for system changes and enhancements.
•Coordinate enhancements to business and logical data models with data base administration to make the appropriate changes to the physical data model.
•Confirm that technical architecture will support all changes required by product enhancements.
•Effectively lead product tests and trials.
•Identify appropriate business examples to illustrate key concepts / features.
•Anticipate, identify, track and resolve issues and risks affecting own work and work of the Application Team.  Develop contingency plans as necessary.
•Apply specific expertise to ensure that products meet defined customer objectives.
•Anticipate and resolve issues specific to the team.
•Determine time estimates and schedule for own work and resolve issues in a timely manner.
•Identify and track issues, risks and action items.

Candidate may travel throughout the state as required for site visits without reimbursement for mileage/travel.

This position is expected to extend beyond the end of the fiscal year.


Skill
Required / Desired
Amount
of Experience
Strong verbal and written communication skills
Required
4
Years
Prior experience with scheduling own work under minimal supervision
Required
4
Years
Proven track record of resolving all assigned issues in a timely manner
Required
4
Years
Prior experience with identifying, tracking, and resolving issues affecting own work, and developing contingency plans
Required
4
Years
Prior experience in application support including assessment of issue severity level
Required
2
Years
Prior experience in documenting accurate and complete answers to detailed application questions in a timely manner
Required
2
Years
Prior experience in creating requirements-based documentation for functional enhancements for applications
Required
2
Years
Prior experience as a subject matter expert in application operation and use
Required
2
Years
Prior experience within a customer service environment providing technical, analytical and diagnostic support
Required
2
Years
Prior experience assisting in network planning and connectivity for supported applications
Highly desired
2
Years
Prior experience with customer support for information technology in a transportation environment
Highly desired
2
Years
Prior experience data mining within an Oracle environment
Required
2
Years
Prior experience confirming technical architecture will support necessary enhancements to applications
Required
2
Years
Prior experience analyzing and evaluating changes to architecture to conform to existing application standards
Required
2
Years
Prior experience with analysis, design, coding, testing, debug,and delivery of code
Required
2
Years
Prior experience with developing system design specifications such as: Entity Relationship Diagrams, Process Models, Data Modes Data Flow Diagrams
Required
2
Years
Prior experience with SQL, PL/SQL
Highly desired
2
Years
Prior experience with SQL Server 2005 or higher and Oracle 11g or higher
Required
2
Years
Prior experience in Sharepoint Development
Highly desired
2

Certifications

Hire IT People, LLC is a Certified Business Enterprise by the Department of Local and Small Business Development, Washington DC and a Preferred IT Staffing Vendor under the ITSA Program, a Supplier to Various State Agencies and Fortune 500 Clients.

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