Education and Achievements

Bachelor of Science • May 2011
Semester at Sea study abroad program • January May 2010

Earned academic credit through the University of Virginia while sailing around the world
Completed extensive coursework on Sustainability, the voyage’s theme
Visited 9 different countries: Mexico, Japan, China, Vietnam, India, Mauritius, South Africa, Ghana, and Brazil and gained a new appreciation for other cultures and the global community

Honolulu Marathon • December 2001

Collaboratively raised nearly $10,000 for the Arthritis Foundation
Trained with the Joints in Motion team for the 10 months leading up to the marathon
Completed the Honolulu marathon on December 7th, 2001

Leadership Experience

Banquet Captain, Confidential •December 2011 - Present

Supervise and coach a culturally diverse staff of banquet servers to maintain service standards
Work with meeting and event contacts to ensure banquet functions are carried out to their satisfaction
Facilitate interdepartmental communication between nearly every department in the hotel
Substitute as needed in the Convention Services department as a Supervisor or Meeting Concierge

Corporate Management Trainee, Confidential •June December 2011

Was recruited into Hyatt’s Corporate Management Trainee program and placed at this property in the Food & Beverage concentration
Rotated through each department in the hotel and gained an understanding of the operation as a whole, then spent the remainder of the program learning each banquet position
Completed the CMT program and was promoted to Banquet Captain in December 2011

Management Intern, Confidential, Washington DC • June August 2009

Participated in an intensive 10-week rotational program working closely with unit-level directors
Organized and managed a five-week Farmer’s Market in the cafe
Assisted the unit Director and Chef in creating a business plan for 2010

Service and Sales Experience

Front-of-House Staff, Confidential, NY •October 2008 May 2011

Served guests in the fine dining restaurant associated with the School of Hotel Administration
Trained new student employees in the various positions on a regular basis
Received the “Unsung Hero” award from the student managers for my efforts in improving training

Sales Representative, Confidential, OH • June August 2008

Sold Cutco Cutlery by contacting potential customers and doing in-home demonstrations
Received extensive sales training and attended management training
Was one of the top 5 sales reps in the Cleveland East Office (out of over 100)