SUMMARY OF QUALIFICATIONS

Over 16 years experience in leading initiatives through careful planning and execution in healthcare, education and telecom for domestic and international customers. I am particularly adept in analyzing and improving operations through the use of data analysis, influence and experiences.

PROFESSIONAL EXPERIENCE

Informatics/Applications Manager

Confidential

• Manage a team of Informatics Resource Nurses and Informatics Resources for Providers.
• Extract and report on clinical data for continuous analysis and improvement opportunities.
• Work with clinical and technical resources on the integration of numerous clinical applications with the EHR e.g. Medhost, CPM, Centricity, etc. .
• Participate in current state assessment, workflow, and process validation, testing and training activities.
• Collaborate with informatics resources within the organization and externally to enhance the utilization of technology in the hospital setting.
• Actively participate in the facility LEAN team for operational improvement.
• Work with nursing and pharmacy on medication barcode scanning compliance and support.
• Responsible for facility informatics budget planning.
• Responsible for ensuring the facility is meeting appropriate meaningful use target measures.
• Participate in medication management safety committee.
• Serve as an active auditor on the infection prevention team.

Accomplishments

• CPOE implementation successfully completed at 900k under budget.
• Computer Physician Order Entry and Management Implementation: 97 or 144 Tier 1 physicians trained Over 90 or 240 nursing staff trained Management of consultants and system resources for a 24/7 support process.
• Transitioned physicians and advanced practitioners from paper to electronic documentation.
• Deployment of Lines, Tubes and Drains electronic documentation and facility audit process.
• Implementation of Johns Hopkins Hospital Assessment for nursing to enhance EHR utilization.
• Implemented focused rounding education for physicians that was adopted across the health system.
• Barcode Medication Administration reporting metric enhancements.
• Met Stage 1 attestation requirements for meaningful use.

Confidential

Project Leader

• Responsible for multiple related projects directed toward the archival of business and clinical systems to meet organizational financial and compliance objectives.
• Develop Cognos and Excel reports.
• Perform data analysis to extract, transform and load for archival.
• Communicate updates, efforts and provide presentations to stakeholders and leadership.
• Work to prioritize projects based on organizational risk and return on investment.
• Ensure compliance and legal requirements are met for data management.
• Prepare and maintain policy and procedures for the Data Archive Team, HIPPA Compliance Officer and HIM.
• Ensure operational processes are reviewed to sustain or improve data retrieval for production archives.
• Manage the transition of users from legacy systems to data archival system.
• Continue to mentor and work with the Enterprise Master Patient Index EMPI and Provider Master File PMF team in operational and design efforts.
• Worked on fellowship initiatives with Baylor Grapevine Chief Operating Officer.

Accomplishments

• Worked on team that saved Baylor a total of 2.24m in software, hardware and support costs by archiving and decommissioning the BCON mainframe and HBOC Series AS/400, both HIS systems containing 3.5 million patient demographics, encounter data and medical administration records.
• Successfully archived the Meditech financial module.
• Improved HIM workflow by archiving AIS patient MPI data 1.9 million patient records .
• Completed archival and decommission of the Tempus system.
• Led physician training lab needs assessment in leasing negotiations and improvement efforts.
• Successfully competed for a 12 month program to mentor with senior leadership in the area of operations 5/2011 5/2012 .

Team Lead - Programmer / Systems Analyst III

Confidential

• Worked closely with the HIM, Medical Staff Services and Allscripts teams to improve data quality and security for patient and provider data.
• Review and recommend process improvements to HIM in the areas of data stewardship.
• Build statistical ad hoc reports and interfaces with enterprise applications EHR, LIS, RIS, CPM, MIDAS, Provation, and Marketing .
• Provide customer education through presentations or documentation.
• Build and implement custom changes to the IBM Initiate product.
• Participate in product enhancement sessions with IBM.
• Participate in operational improvement strategies.
• Facilitate meetings and manage projects.
• Provide production support in on-call rotation.

Accomplishments

• Improved hospital access search capabilities by integrating the EMPI search algorithm with Allscripts.
• Enhanced search performance by designing a search method to eliminate overhead processing.
• Automated statistics gathering for patient search analysis.
• Enhanced ODBC physician PL/SQL procedure to alleviate bottleneck issues in the Cloverleaf engine.
• Implemented Baylor's first enterprise data archive solution, IBM Optim.

Programmer / Systems Analyst II

Confidential

• Developed enterprise search and registration workflows with staff and technical teams.
• Defined interface requirements for data processing.
• Wrote numerous reports and scripts to automate system jobs.
• Created and maintained support and design documentation.
• Tested and deployed numerous enhancements.
• Established interfaces to synchronize new systems with EMPI/PMF data.

Accomplishments

• In the first twelve months, helped establish a self-sufficient team to realize savings of over 500k in upgrade and operational costs.
• Upgraded the IBM Initiate product from client to a web based application.
• Designed HL7 and API Java interfaces to eliminate critical point of failure in Cloverleaf for enterprise data.
• Built process for master patient data conversions to Eclipsys/Allscripts rollouts from legacy systems.
• Built data processes workflow for provider master data management system, PMF, using the Initiate product.
• Built custom data management functions for the PMF later adopted by IBM as part of the core product.

Confidential

Team Leader Data Analytics

• Worked to test and enhance core data reporting packages.
• Designed for large databases, ranging from a few gigabytes to over 200 million rows of data per day.
• Used Kimball methodology for decision support design.
• Worked on complex SQL, PL/SQL and Congos/Crystal Reports.
• Developed numerous data trending reports for product analysis.
• Worked with pre-sales to analyze and gather customer requirements.
• Supported existing customers with maintenance and enhancement requests.
• Administrative duties included balancing team workload, approving timesheets, and performance reviews.

Accomplishments

• Designed and implemented data mart solutions for trending analysis efforts with large telecom clients AT T, Bellsouth, British Telecom, Cable Wireless, T-Mobile, Verizon, and Vodafone .
• Built standard reporting templates in Cognos and Crystal that shipped with products.
• Automated the gathering of database statistics to study database growth on over 90 production databases.
• Enhanced existing scripting package into multi-threaded Korn shell package.

Interconnect Consultant / Application Specialist

Confidential

• Served as SME for the Interconnect, Content Partner Management and ImE reporting for the region.
• Worked with pre-sales to assist in proof of concepts.
• Worked on-site with customers to create contractually established rate configurations.
• Assisted clients with reconciliation reports.

Accomplishments

• Formed a four member support team for North and South American customers.
• Established support process and procedures for the new team and product lines.
• Built UNIX Solaris 8, HP-UX, and RedHat Linux and Oracle 8i/9i/10g infrastructure.
• Developed KORN/Bash scripts to automate job processing for a large Bellsouth project.

TECHNICAL SKILLS

Management Software: MS Visio Pro, MS Project / Word / Excel, Planview, Crystal, Cognos, eTeams

Modeling Skills: Data Flow Diagrams, Flowcharts, Fishbone Diagrams, ER Diagrams

Databases: Oracle, MS SQL Server, MS Access MySQL

Programming: PL/SQL, SQL, Java, JSP, KSH