Summary Experience
Highly effective leader, director and manager Accomplished project and business manager Outstanding public relations Expertise in managing business analysis teams responsible for project development, business requirements, testing and implementation Strong marketing and retail background Excellent understanding of complex business systems and processes Demonstrated excellence in a variety of industries including technology, financial services, education, and politics Exceptional management skills successfully applied to business analysis teams, IT projects, and political campaigns. Skilled coalition builder and motivator with strong leadership and people skills Ideally suited for a challenging environment requiring excellent public speaking, innovative thinking, and an entrepreneurial approach to business growth Detailed Experience
2009 – 2011 Confidential,Greenwood Village, CO
Business Analysis Manager
Manage business analysis function, in support of CoBank’s Lending Operations and Credit divisions, with oversight of project development, project management, production support and process management. Responsible for execution of the project life-cycle, including: scope definition, business requirements, quality assurance (QA) testing, user acceptance testing (UAT), training, implementation, and post mortem analysis. Managed transition of Operations Intranet sites to SharePoint, wireframe development and subsequent site administration. Managed conversion of Credit and Operations documents from file folders to electronic document management system. Garnered respect for team and significantly improved working relationship between business and IT partners. Quickly built rapport with internal customers and all levels of management. Motivating employees to reach their maximum potentials through trust and empowerment. 1997 – 2008Confidential,Des Moines, IA / Tampa, FL
Sr. Project Manager, Business Analysis Manager, Business Analyst
2007 – 2008 Senior Project Manager, Enterprise Technology
Managed complex Enterprise Technology infrastructure upgrades and standardizations, and application upgrades and migrations across multiple sites, resulting in multi-million dollar savings to MetLife. Coordinated and led cross functional upgrade and enhancement projects involving Application Development, Business, and Enterprise Technology. Projects increased productivity and efficiency. Acted as liaison between Enterprise Technology, Application Development and Business to address service and performance issues. Interfaced with all levels of management. Worked closely with business analysts to ensure business requirements were gathered and written on time and in a manner suitable for technical staff. Led and participated in root cause analysis investigations for medium and high severity problems. Managed/hosted daily problem call for MetLife’s Individual Business IT management to report status and action items as well as to ensure root cause analysis was performed. 2004 - 2007 Manager of Business Analysis (Project Dev, Project Mgmt, & Help Desk)
Managed two separate business analysis teams, in MetLife’s Annuity and Individual Disability lines of business, with oversight of project development, project management, and production support/helpdesk. Responsible for execution the project life-cycle, including: scope definition, business requirements, quality assurance (QA) testing, user acceptance testing (UAT), implementation, and post mortem analysis. Developed and implemented procedures and workflow for gathering and writing business requirements, working with subject matter experts, and interfacing with Application Development. Program manager for annual portfolio of Disability Income projects. Leader in executive management task force to improve management culture and employee morale. Quickly built rapport with internal customers and all levels of management. Developed management techniques that resulted in motivated employees who reached their maximum potentials, often resulting in employee promotions. 2001 – 2004 Business Analyst
Lead BA on multiple system enhancement projects from scope development through implementation. Developed scope documents, business requirements, and implementation plans. Worked with business users to gather detailed business requirements. Wrote business requirements, led requirements walk-through sessions, and mediated change requests. Developed process and work flows for business units to ensure maximum efficiency. Authored, and executed, quality assurance (QA) test plans and user acceptance test (UAT) plans. Successfully worked with teams of business subject matter experts throughout the project life-cycle. 2000 – 2001 Team Lead – Confidential,
Assisted supervisor with training, procedures and productivity of team. Developed procedures and problem management techniques. Acted as a subject matter expert to assist business analysts with requirements gathering. 1997 – 1999 Annuity Representative
Processed client requests for withdrawals, death claims, and other policy changes. Answered client phone calls, providing prompt and professional assistance. Additional Experience
2001 - 2003 Confidential, Des Moines, IA
High School History and Philosophy Teacher
Part-time History and Philosophy teacher. Innovative teaching methods and classroom techniques. Highly respected by students and parents. 01/1999 – 10/1999 Confidential, Des Moines, IA Iowa Field Director and Coordinator
Planned and coordinated itineraries and events for U.S. Senator Bob Smith’s presidential campaign. Managed Iowa campaign headquarters and statewide volunteer staff. Wrote high quality speeches and campaign literature for Senator Smith. Spoke at numerous political events as well as on multiple radio talk shows on behalf of Senator Smith. Arranged local media appearances and coordinated remote interviews with national media. Developed local campaign strategy and participated in national campaign strategy meetings. Compiled and presented statistical analysis of Iowa’s political landscape. Coordinated ballot access effort for the Midwest and Rocky Mountain states. Personal assistant to Senator Smith. 1995 - 1996 Confidential, Lakewood, CO Loan Representative
Interviewed candidates for consumer loans. Analyzed credit histories and worked with underwriters to obtain loan approval or decline. Processed paperwork and closed loans. Educational Background Bachelor of Science, Management. Additional Skills and Abilities Accomplished Public Speaker and Speech Writer Experienced Event Planner Internet and Technology Savvy General Website Design Proficient with Word, Excel, PowerPoint, Adobe, Visio, SharePoint, and Digital Imaging Youth Athletics Coach
Privacy Policy