Summary

Exceptional flexibility to deal effectively with a diverse population, situations, problems and changes
Deadline oriented with ability to translate broad and complex concepts to diverse audiences
Strong interpersonal, results driven, conflict resolution and critical thinking skills
Ability to present, interpret, discuss and write about results gained from assessments/evaluations
Ability to efficiently identify relevant data to provide appropriate treatment plan
Exceptional written and verbal communication skills with all levels of the department
Energetic and team focused with a strong negotiating, data analysis and strategic management skills
Strong work ethic, leadership, attention to detail, ability to manage multiple priorities in fast-paced environment and think "outside the box"
Knowledgeable of medical terminology, payment methodologies, regulatory reporting, state Medicaid and federal healthcare programs
Experience in working with Excel, Access, Word, Windows XP, SPSS, Powerpoint, Spreadsheet, Outlook and Novell GroupWise

Management

Manage and supervise caseload of over 25 clients
Conduct treatment team meetings, CPS investigations, risk assessments, recruitment and trainings
Formulate results of interview into a written clinical summary of what is and what is not known
Conduct patient interviews, implement treatment plans, input clinical documentation, employ problem-solving techniques, handle crisis intervention matters and utilize proper referral procedures
Participate in multi-disciplinary teams and meetings, for example child protection & mental health
Manage data bases and maintain accurate client records to prepare reports for legal action
Works collaboratively with state Medicaid, provider relations, psychiatrists, psychologists, local school system and agency partners
Manage complex client cases while meeting regulatory standards and demanding schedules

Operations

Research and review regulations to ensure agency complies with legal regulations
Execute policies, practices and procedures in order to manage information needs of agency
Maintains the privacy and confidentiality of protected health information of each client
Build collaborative partnerships, interact with key agency leaders to understand and lead strategic solutions that drive agency results
Stays abreast of program development and provides an ongoing objective evaluation of important aspects of data findings to report potential issues or concerns to upper management
Facilitate the feasibility of solutions and make recommendations to the client and management that will not only provide short-term success but support the accomplishment of long-term agency goals
Provide expert advice in support of management\'s goal to improve the performance and efficiency of the organization

Administrative

Analyses information and resolve issues using facts, written policies, procedures or specifications
Cultivate and maintain positive internal and external relationships
Successfully prepare and file for state Medicaid
Efficiently manage work flow and handle case complaints expeditiously and according to policy
Track and respond to clients in person, by phone and by written inquiries from providers
Review detailed analysis with providers to promote improvement in quality and management of service delivery

Work History

2010 - Present Service Associate/Cashier, Confidential,Dunwoody, GA
2009 - Present Social Service Case Manager, Confidential, Newnan, GA
2007 - 2008 Intake Coordinator, Confidential,GA
2006 - 2009 Girls High School Basketball Coach, Confidential,Locust Grove, GA
2005 - 2007 Family Consultant, Confidential,Fayetteville, GA
1999 - 2005 Case Manager, Confidential,Reynolds, GA

Volunteer/Community Development

Confidential, Fort Valley, GA
Confidential, Fort Valley, GA
Confidential, Atlanta, GA

Education

Masters of Business Administration
Healthcare Management
Bachelor of Arts
Psychology

References

Furnished upon request

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