SUMMARY OF QUALIFICATIONS

Team oriented administrator familiar with a wide variety of operational duties. Extensive experience not only in the medical environment, but also skilled in hotel and motel operations and management. Expertise includes effective leadership, maintaining appropriate staffing levels, payroll preparation, fiscal analysis, and the ability to step in and provide support for other task oriented positions.

Consistent ability to manage communications to physicians and other clinicians around challenging goals, outcomes, budgets and future strategy.

ACCOMPLISHMENTS

Reduced payroll expense by monitoring overtime and maintaining adequate, but appropriate staffing levels.
Responsible for all aspects of three Clinical Trial studies.
Assisted with the successful merger of two competing medical practices while retaining staff by creating a positive work environment during a challenging situation.

PROFESSIONAL EXPERIENCE

Confidential, Reno, NV
Business Analyst 11/2010- Present

Business and fiscal responsibility for start-up Home Health Agency with all disciplines.
Responsible for planning, directing and controlling the billing office and support functions.
Direct administrative services and operations for the branch including billing, purchasing, communication systems, space utilization, secretarial support and mail services.
Coordinate systems and procedures with medical records, data entry, claims review and personnel functions to ensure efficient operations.
Maintain knowledge of, and causes compliance with all federal, state and local regulations.
Perform various human resource functions in compliance with the corporate policy and procedures.
Monitor systems, identify problem areas, and develop and implements action plans.

Confidential, Reno, Nevada
Administrator 03/2009- 09/2010

Building all aspects for a new Surgical Specialty Practice.
Credential and contract for insurance companies.
License surgeons for NV and CA.
Create policies and procedures for practice.
Schedule physicians for personal, surgical and daily appointments.
Recruit and training for all staff.
Manage daily operations including the coordination of essential functions of a new practice i.e., telephones, internet, IT, leasing office space, business licensing etc,

Confidential, Reno, Nevada
Healthcare Center Manager II 3/2008 – 02/2009

Managed all aspects of five ambulatory centers, including an urgent care and pharmacy.
Provided effective leadership for the support staff.
Supervised all non-physician staff, including coaching, hiring and/or termination and performance management.
Developed and maintained programs for moral and attitude.
Monitored staffing and scheduling needs.

Confidential, Reno Nevada
Operations Manager 8/2004 – 3/2008

Responsible for daily operations of all aspects of the Practice, i.e. Physician scheduling, flow of patients, employee-to-employee relations.
Assisted staff in all areas in the event of an absence of an employee such as answering telephones; check in/out, surgery scheduling, credentialing and medical assisting for procedures.
Recruitment and training of personnel.
Liaison between Physicians and staff.
Cyramed EMR administrator.
Prepared and maintained the Physician’s schedule and downloaded into the MARS billing/scheduling system.
Clinical trial coordinator for three studies.

Confidential, Bozeman, Montana
Phlebotomist/Biller 09/2001 – 07/2004

Organized and maintained drug screen collections and their respective accounts.
Posted Medicare/Medicaid payments and adjustments.
Promoted Wellness programs within the community.
Performed all phlebotomy duties; blood draws, ABG’s and EKG’s.

Confidential, Bozeman, Montana
General Manager 12/1994 – 08/2001

Managed daily operations and all aspects of the motel operations.
Responsible for Human Resources, which included preparation of payroll for all employees.
Complied with all OSHA and Health service guidelines.
Developed and implemented an employee manual for policies and procedures.

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