Summary:

• Strong Business Analyst with program management skills applied to Telecom, IT & Security Software with core expertise in Microsoft technologies, Java J2EE, web portals and web applications. Also worked on projects involving large cross-module integration services and complex data migration solutions
• Experience in project and team management including onsite/offshore teams
• Resource management, prioritizing tasks, tracking, coordinating with teams and cross-functions; Experience in creation of charts & reports, project metrics, follow-ups, periodic meetings and bug reports.
• Have performed requirement analysis, JAD sessions for project definition and anchoring discussions with inter-department and third-party vendors
• Hands-on experience in all phases of SDLC including development & QA
• Developed BRD, use case documents, functional specification documents and test plans in liaison with the business teams and the technical teams
• Experience of projects in Waterfall, Agile and SCRUM methodologies

Tools synopsis:

Methodologies: Agile-SCRUM, Waterfall, Complete Software Development Life Cycle
Project Tools: AGILE project management tool - Version One, MS Project , RequisitePro 2002, MS Power Point, MS Word, MS Excel- advanced, MS Visio
CR Tools: Mercury’s Test Director, Remedy, Rational Clear Case, Bugzilla
Platforms: Windows (NT, 2000, XP, 7), Client-Server Model
Databases: RDBMS, SQL Server, Oracle, Toad

Additional software skills

• Development of Windows applications, APIs and Web Services
• Data migration projects including design & methodology
• Development skills in C# .NET, ASP .NET Web services – CSS,HTML,XML / SOAP
• Delivered some projects in Java, J2EE, JSP Struts
• Database design and development in MS SQL and Oracle
• Worked in Java script and MySQL scripting languages

Professional Experience:

Confidential, Warren, NJ Oct 2010 – May 2011
Business Analyst
Member of Automation team to analyze data for Verizon Wireless Customer Support System that provides reduction in time to resolve requests

• Effectively liaised with Business contacts and customer support management team to gather data and develop statistics
• Planning, tracking & reports of projects in Agile-Scrum methodology using Version One tool
• Assisted in project management activities including driving meetings, creating project plan, reporting high level and weekly status on projects.
• Lead meetings with the development teams for functional specs mapping with BRD
• Developed graphical representation of data and charts to communicate the business problem and drive software specs
• Participated in functional design discussions for validating analyzed data and to convert into requirements
• Participated in demos to the business for explaining functional attributes of the software
• Validated user stories for requirements, design and test phase
• Provided periodic project updates to senior management and other stakeholders
• Conducted daily stand-up meets, weekly reviews, retrospective meetings after sprint; Created and shared reports.
• Provided project updates to senior management and other stakeholders on a regular basis.

Confidential, Piscataway, NJ Aug 2008 –Oct 2010
Business Analyst / Project Manager
TechMahindra is a global services company primarily in the Telecommunications sector.

Client: Confidential, Fairfield, NJ

• Joined the team while the delivery of phase-1 was underway; intention was to receive sign-off on the phase
• Worked closely with the teams of BAs to elicit and manage requirements
• Coordinated onsite & offshore activities with test & development teams throughout the entire development life cycle
• Interacted with various members of management to understand business processes and decision models.
• Served as a liaison between the lines of business and the project team by assisting the business in identifying, understanding, and documenting their business needs and updating project statuses of issues.
• Prepared documents such as project guidelines, training manual, training presentations, and terms of use for new users following project stabilization.
• Analyzed bug counts, prioritized them and created reports to provide system readiness status to customer
• Tracked customer acceptance test bugs (UAT) for validity vis-à-vis original scope document; tool Bugzilla
• Conducted the impact analysis and estimation sessions for the new requests and also change requests

Client: Confidential, Denver, CO

• Created requirements for this large data migration and transformation project
• Interacted with the customer & delivery team for creating technical & business requirements using JAD methodology
• Onsite-offshore coordination of requirements, clarification of development team queries with the customer
• Assisted in project management activities including driving meetings, creating project plan, reporting high level and weekly status on projects.
• Created an approach , scope documents with sample data flows
• Performed data analysis and research on the data for providing right inputs to the development team.
• Generated metrics and shared for corrective action or project tracking
• Conducted walk through session for business requirement documents, contributed towards functional specifications and QA test plans, and provided project updates to senior management and project stakeholders.
• Provided project updates to senior management and other stakeholders on a regular basis.

Proof of concept projects for sales team

• Worked with sales teams to align CRM data, create template-reports and present to theatre sales heads Developed requirements, project managed functionality, look & feel and participated in customer presentations of proof-of-concept projects
• Key PoCs include ASP .NET conversion to Silver light with Expression Blend technology and a work flow engine for managing Organization structure using web parts of MOSS

Confidential, Pune, India June 2007 – July 2008
Business Analyst
Uniken Solutions primarily caters to the services of Rediff.com and the health care industry.

Client: Confidential

• Worked with the sales teams and partner-deal registration units of Rediff for understanding their business flow of approving the sales contracts internally.
• Worked with large amount of data to synchronize, serialize and develop analysis reports
• Worked with Oracle Sales CRM tool to gather inputs and develop reports in excel.
• Project also included understanding existing business flows for implementing new functionality without hampering the flows.
• Created project plan, tracked resources against budget and churned burn-rate reports for management
• Prepared maintenance documents like project guidelines, training manual, training presentations, and terms of use for new users following project stabilization.
• Performed business acceptance testing for a GUI that provides customer information.
• Conducted walk through session for business requirement documents, contributed towards functional specifications and QA test plans, and provided project updates to senior management and project stakeholders.
• Published several documents including business requirements, business analysis, use cases, traceability matrices, process mapping, and user manuals.

Client: Confidential

• Created business analysis document and business requirements document by interacting with the customer, vendor partner and development teams for creating work flow automation.
• Coordinated Joint Application Design (JAD) sessions to determine business requirements. Effectively liaised with subject matter experts, stakeholders, and development team to clarify business and technical requirements.
• Assisted in project management activities including driving meetings, creating project plan, reporting high level and weekly status on projects
• Various business actors and use case scenarios were considered for this implementation in Windows application using web services in C# .NET & Oracle 9i.
• Assisted in project management activities including driving meetings, creating project plan, reporting high level and weekly status on projects.

Confidential, Hyderabad, India May 2006 – June 2007
Business Analyst
Lekha Technologies specializes in software applications and tools for the education centers. EduCom is a commercial package for the education centers that serve to ease fee-collection from students, attendance and grades tracking.

• Prepared business requirements document for an application to provide results for custom search fields in the UI
• Created functional specification document for user interface by creating mock-up interface, page controls, business rules and system response details
• Participated in focus group meetings/workshops to identify enhancements to an existing student grading application and performed feasibility studies. Prioritized requirements based on the effort level, time and resource availability.
• Worked with Marketing and Sales teams, business units, and third party vendors to define and develop from concept to completion of this online educational web portal. This portal provides ability to the school to share information in real-time with students and parents, do commercial transactions and exchange data files and notes.
• Provided project updates to senior management and other stakeholders on a regular basis.
• Performed system and regression testing by creating test plans and test cases to ensure all the functional requirements are met. Conducted UAT with stakeholders and business users.
• Developed sales training kit and helped the sales team understand the software

Confidential, Hyderabad, India June 2004 – May 2006
Software Engineer
Serenity InfoTech develops products and services in the domains of Entertainment and Payroll.

Client: Confidential, Fort Worth, TX

• Developed Digital Sales Dashboard that allows the theatre circuit manager to configure options and view sales data uploaded from the point of sale.
• Developed internet ticketing & concession management system for theatre circuits to sell movie tickets, track concession items, award points and inventory management modules.
• Created eDashboard component to add configuration for the user and the admin for reporting development.
• Utilized RCM security component for security
• Utilized following technologies in development - Java and Oracle
• Bug tracking, unit testing and system integration testing
• Generated Data Transformation System reports. Developed in JAVA and Oracle as backend.

Client: Confidential, Dubai

• Developed Serenity-mailer, an email marketing web application for broadcasting advertisements, job-openings by extracting data from a database
• Developed the entire module by myself including a windows service for pushing emails in chunk timely.
• Developed in C#. net and SQL server
• Presented the implementation and trained on the usage to the group.

Pro-HR software is to ease the interactions of Human Resources with multiple recruiters and the recruiting manager. The web application allows file-sharing, streamlines work-flow and captures events & opinions through a single forum.

• Assisted in all business analysis tasks including analysis, development, testing, and quality assurance verification of assigned deliverables.
• Developed and maintained proper documentation as per project requirements
• Worked and coordinated with technical staff to ensure accuracy and timely delivery of projects.
• Generated project status reports, updated project plans, and sent release updates as applicable.

Internships:
College intern
Automation of Power Distribution systems, Hyderabad, India May 2004

• Selected as the best project in the University
• Studied the importance of automation and up gradation of the existing distribution channels to help the power sector meet its qualitative & quantitative supply needs
• Discussed a mechanism of communicating load at the distribution level to control the customer load so that the peak load generation reduces using load management. A case study for a substation was also presented in the report.

Education:

• Bachelor of Engineering in Electrical and Electronics