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Business Analyst Resume

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Objective

Information technology position that utilizes my development and analysis skills and enables me to make a positive contribution to the organization. 

Professional Summary
I have over 13 years experience with application development and administration using Microsoft, open source and Linux systems and 9 years engineering experience in nuclear, electrical and mechanical systems. I am able provide direct consultation to management, perform and lead presentations and deliver results in a large-scale multi-user environment. 

Skills Summary

TECHNOLOGY SKILLS – ASP.NET, Visual Studio 2008, Visual Basic, DHCP, VPN, TCP/IP, SSL, PKI
DATABASES– Microsoft SQL Server 2005, SQL, Access 2008, Excel 2008, Exchange 2000, Oracle 10g, mySQL, DTS
LANGUAGES– C#, Visual Basic, Transact-SQL, VBScript, JavaScript, php
OPERATING SYSTEMS & SERVERS – Microsoft Windows, Microsoft Internet Information Server IIS, MAC OSX, Linux, LAMP
APPLICATIONS – Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Visual Studio, Adobe Dreamweaver, Adobe Photoshop, open source alternates, command line utilities 
ENTERPRISE SKILLS – Information Dissemination, Process Analysis, Executive Reporting and Analysis, Strategic Management, Specialized Research, Project Management, Application Development, Information Analysis & Security

Education
Bachelor of Science, 
Major: Business Management
Major: Nuclear Electrician

Work History 

3/2008 – 6/2010 Sr. Application Support Analyst
Contractor for Confidential supporting client projects of ASP.NET C# web development, php, SQL Server 2008 programming and debugging/support for online banking web applications.

2/2007 – 1/2008 Application Developer / Business Analyst
Developed applications for Confidential with Microsoft Access, Crystal Reports, ASP.NET and Classic ASP.

6/2006 – 1/2007 Contract Programmer

Developed applications using php, mySQL utilizing LAMP environment. Deployed web applications across side scale hosting environments.

11/1999 – 6/2006 Sr. Web Systems Developer / Server Administrator

Developer for Confidential in Charleston, SC to supportSpace and Naval Warfare Systems Center SPAWAR Charleston, South Carolina. Worked with managers and end users to design, develop, test and implement many applications for a user base of 5000+ users with Microsoft technologies ASP, .NET, Visual Basic, SQL Server 2000.

2/1999 – 11/1999 Operations Manager / Programmer

Provided consulting, programming and server administration for Confidential, North Carolina.Utilized Microsoft technologies such as Access & Classic ASP.

7/1996 – 2/1999 Sterilization Systems Engineer

Engineer for medical product supplier Confidential located in Herndon, VA. Maintained & repaired a large-scale production medical sterilization system. Duties included system changes, repairs and planned mechanical and electrical maintenance. 

2/1992 – 4/1996 Nuclear Submarine Electrician

Enlisted crewmember on a submarine in Confidential, HI. Trained as an electrician and specialized in nuclear reactor operations, AC/DC power systems, emergency response and ship operations.

Detailed Task Descriptions

Sr. Application Support Analyst 
Feb 2008 – Jun 2010
SUPPORT ANALYST – Involved with troubleshooting, debugging and resolving issues occurring in banking applications. Supported customer facing online banking web applications. Performed the role of Situation Manager while troubleshooting production issues and problems.
PROJECT MANAGEMENT – Performed tasks to track and implement projects relating to application decommission. Worked with teams and vendors to coordinate efforts to move 2.2 million customer accounts to new system.
CHANGE CONTROL – Familiar with the process and control of updates to application across multiple systems.
APPLICATION PERFORMANCE – Experienced in web application performance monitoring using tools by Gomez Networks, Firebug in Firefox and other specialized programs.
MOBILE APPLICATIONS – Supported applications that allow customers to receive information through a request/response SMS interfaces. Able to trace request/response pairs to resolve customer issues. Familiarized with Android mobile platform development.
MAINFRAME– Proficient in using mainframe based applications. Utilized InteliData Interpose Transaction Engine for working with customer information during break fix analysis.

Application Developer / Business Analyst 
Feb 2007 – Jan 2008
ASP.NET DEVELOPMENT – Utilized open source operating systems and tools to provide an enterprise suite of automated functions to fulfill business processes. Used tools php, mySQL and Apache web servers in an effort to minimize project costs. Utilized automated FTP and rapid deployment methods for data delivery.
CRYSTAL REPORTS – Created customized Crystal Report formatted reports for client. Interfaced with Microsoft SQL Server data store.
PROJECT MANAGEMENT – Met directly with clients and performed project analysis. Periodically met with customers to keep them informed of project costs and progress.

Contract Programmer
Jul 2006 - Jan 2007
SYSTEM PROGRAMMER – Utilized open source operating systems and tools to provide an enterprise suite of automated functions to fulfill business processes. Used tools php, mySQL and Apache web servers in an effort to minimize project costs. Utilized automated FTP and rapid deployment methods for data delivery.
SEARCH ENGINE OPTIMIZATION (SEO)– Utilized Internet search engines to tune the search result listings for company web sites. Proficient in analyzing and improving search engine results for web based information.

Sr. Web Systems Developer / Server Administrator
Nov 1999 – Jun 2006
CLIENT RELATIONS – Consulted directly with executives to determine application requirements based on business process functionality. Worked to translate client experience into an application scope document. Concentrating on application documentation, possible features and costs associated with development.
WEB APPLICATION DEVELOPER – Wrote web based business applications using ASP, ASP.NET v1.1 and 2.0, SQL, JavaScript, VBScript and other web technologies. Designed, programmed, debugged, tested applications using Microsoft Visual Studio, Macromedia Dream Weaver and other Integrated Development Environments.
DATABASE PROGRAMMER – Wrote stored procedures, DTS packages and schema creation scripts for Microsoft SQL Server 2000 using T-SQL. Wrote applications using Oracle 10g PL/SQL. 

GOOGLE SEARCH APPLIANCE – Written interface code for Google Search Appliance (GSA). Performed administration and configuration for GSA crawling on Intranet site.
DATABASE ADMINISTRATOR – Experience with Microsoft SQL Server 7, 2000 and 2005 in production and development environments. Performed backups, restorations and updates to servers. Used Microsoft Management Console (MMC) and appropriate snap-ins.
STREAMING MEDIA ARCHITECT – Created a corporate streaming video network that served live and on-demand content to thousands of end users. Experience in Microsoft Windows Media Services and Windows Media Encoder. Developed applications to control streaming services using API calls. 
WEB SERVER ADMINISTRATOR – Performed management operations on the Microsoft Internet Information Server (IIS) versions 4, 5 and 6. Configured servers for Kerberos authentication using service principal names. Also worked with Apache web server on Red Hat Linux. Tools used were Remote Desktop (RDP) and Citrix.
SECURITY ADMINISTRATOR – Knowledge and understanding of SQL injection, secure sockets layer, client software and hardware certificates (PKI), session management and other web security technologies, methods and exploits. Served as Information System Security Officer (ISSO) to meet Department of Defense (DOD) requirements regarding Information Security (INFOSEC). 
BUSINESS PROCESS ANALYST – Worked to improved department effectiveness by envisioning, developing and user training of a V.I.P. visitor management application. This application was designed to interface executive management with V.I.P. biographies and other information relating to V.I.P. visitors. This project was developed for use by executive management.

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