PROFESSIONAL SUMMARY:
Corporate Trainer, Project Manager, Instructional Designer, Business Analyst, Relationship Manager, Change Manager, Technical Writer.

TECHNICAL SKILLS:
KRONOS Workforce Time and Attendance, Clarity, Sharepoint, LMS, Proprietary software, FrameMaker, PageMaker, Adobe, Robohelp, SFA, Snag It, Full shot, Microsoft Office 2000 - 2007, WebEx, Live Meeting, Articulate, MS Project, Visio.

Soft skills training including: Leadership, Team Building, Conflict Management/Resolution, and Change Management. Technical training of SPC and Six Sigma.

Professional Experience

Independent Training Consultant - 2000 - Present
Providing ad hoc training and Instructional Design services to clients in various industries. Includes software, systems, soft skills, leadership training.

• WebEx
• PowerPoint, MS Project, Visio, Word, Excel

Confidential - Independent Consultant
E-learning Instructional Design 5/2008 - 8-2008

• Created storyboards for e-learning compliance classes. Topics included Workplace Harassment, Anti-Corruption, etc. The learning was module based with knowledge checks at the completion of each module.

Confidential - 4/1/2007 - Present (Contract)
Independent Consultant - Instructional Design

• Revising and creating new learning modules for the mortgage industry. Topics include Information Assurance, Sales, Origination, Hedging with Derivatives, etc.. Methods to encompass blended learning, ILT, Web-based and Elearning.

Confidential 9/2006 - 4/2007 (Contract)
Design Technical Lead - Information Security

• Utilizing PMI methodology, served as a project manager responsible for identifying technology areas impacted by new system implementations - developed and maintained key relationships with business partners. Identified the vendor logistics and managed to project plan. Led JAD sessions to identify the impacts to business areas, assigned resources, developed forecasts, facilitated technology workgroup meetings. Developed the BRD and all supporting documentation following the DMAIC process and Six Sigma guidelines.

Confidential 1/2006 - 9/2006 (FTE)
Regional Field Training Specialist, Instructional Design

• Provided the Field Delivery of new hire mortgage sales force training in the New England Region. Developed and maintained the key relationships for clients in assigned territory. Partnered with management to gather requirements and implement. Comprehensive 4 day training classes conducted in various classroom locations around the country. Traveled 75%.
• Proprietary Systems Training - Edge, StatuSmart, EHoudini, etc.
• MS Project, Powerpoint, Excel, Word

Confidential 7/2004 - 9/2005 (Contract)
Business Analyst- Project Manager

Responsible for the system requirements analysis, technical documentation and training support for the global enterprise project. Created the training materials used to train >800 associates globally. The training was structured in stand alone modules. Training was delivered remotely via WebEx across multiple time zones and in onsite classrooms with average class size of 15 learners. Provided Subject Matter Expertise for the software and system. Managed the logistics as the application was rolled out.

• Corporate Information Security Project Manager and Analyst for Security Information Issues specific to customer information protection. These projects were implemented following Six Sigma principles (DMAIC). Identified timelines to establish tollgates.

Financial Service Solutions - Confidential Louisville, KY
8/2003 - 2/2004 (Contract)

Training

• First and second mortgage classroom training delivery for new and existing employees as well as Train-the-Trainer sessions. Included systems, compliance, underwriting, origination, closing and funding. Training included lecture, system and web based application training. Applications included Microsoft Excel, Word and Outlook XP. Average class size was 25 learners.

Confidential- major law firm
5/2003 - 8/2003 Rochester, NY (Contract)

Instructional Design

• Designed, developed and implemented Microsoft Office XP (Word, Outlook, PowerPoint, Excel) web based training. The training was organized in a modular, stand alone format.

Confidential (Contract)

Field Trainer: 5/2002 - 12/2002 Traveling 100 % in the North East region, provided training for new-hire mortgage loan originators and closers in a classroom setting of approx. 25 learners. Managed the learning events; conducted Train-the-Trainer events; updated, incorporated curriculums in compliance with federal/state regulations. Learning consisted of ILT and proprietary systems training. Performed post-training coaching to guarantee that the knowledge transfer was successful. Training consisted of lecture, system and web based application training. Harris RF Communications, an international communications equipment company. Rochester, NY

Senior Technical Writer 1/2002 - 5/2002 (Contract)

Creation of technical military radio user manuals for use by military personnel in the field. Produced hard copy/ online documentation for software and equipment. Technical Learning Resources, Rochester, NY - a publishing firm specializing in software training curriculum Instructional Designer 1/2001 - 12/2001 (Contract) In support of BETA tests for Microsoft Office 2000, researched and developed self-contained training materials for a variety of clients including Microsoft and Gateway. Sole responsibility for research and development of four software training manuals. The manuals were organized as stand alone modules.
Confidential, a major North East supermarket chain. Rochester, NY Business Analyst/Project Manager/Instructional Designer 2002, 2003 (Contract) Project managed, designed and implemented a three-week training program for pharmacy personnel. This involved utilizing adult learning theories to research the requirements, develop the objectives and design the learning maps. The program involved ILT, CBT and self-study. Materials developed included course objectives, student materials, leader's guides, pre and post-training skill checks and evaluations. The materials were structured as stand alone modules. In addition, developed Trainer's Guides for the Loss Prevention Division. This was accomplished through on site field work to document first-hand the theft enforcement policies and procedures. Conducted Train-the-Trainer sessions for department team leaders. The training was delivered in a classroom setting with average class size of 18 participants.

• MS Project, Excel, Word, PowerPoint

Confidential, a cooperative educational institution. Rochester, NY (PTE)

Senior Instructor/Instructional Designer 1996-2003

• Responsible for the implementation of a Customer Service instruction program that supported New York State's Welfare-to-Work program. This involved obtaining business input to develop a comprehensive knowledge map and development of curriculum that would guarantee the success of the adult students. The curriculum was module based. Delivery of a workforce re-training program for displaced workers in a classroom setting with average class size of 20 learners.

Confidential, Morrisville NC
Business Analyst/Project Manager 1/2000 - 6/2000

• Successfully provided implementation consulting and project management for ERP upgrade.

Computer Technical Resources, a software solution provider for KRONOS “Time and Attendance software”.

Regional Product Project Manager/Training Specialist 1998-2000 In direct support to the sales division, provided the overall KRONOS product management for corporate clients, from start to finish. Customized the application and liaised with the technical team to coordinate the implementation efforts. Maintained and managed two regional training offices to provide off-site classroom instruction. Conducted Train-the-Trainer sessions for client personnel to facilitate successful knowledge transfer.

• Coordinated with the client to customize the “rules” specific to their requirements
• Separately trained Managers that had approval rights
• Trained general users specifically on their “rules” and schedules

EDUCATION:

APICS, Sales Force Automation application training,
Pursuing Six Sigma Black Belt Certification, Certified Court Reporter

PUBLICATIONS:

“Still Going with Word 2002”,“Still Going with Access 2002”, “Get Going with Quicken 2002”, “Still Going with Quicken 2002”.