SUMMARY

• Qualified professional with 5 years of extensive experience in the field of Business Systems Analysis and QA working with the technical stakeholders to implement business requirements into software applications in Healthcare, Finance & E-Commerce domains.
• Experience in Full Software Development Life Cycle in gathering user requirements, documenting business requirements, system requirements, technical writing, business analysis, system analysis, testing, and implementation of projects.
• Extensive experience with Rational Unified Process (RUP), Waterfall life cycle & Agile Scrum.
• Expert in eliciting and gathering Business Requirements, Conducting meetings, JAD sessions, Translation of Business Requirements to System Requirements and performing User Acceptance Testing with stakeholders and end users.
• Well Versed in documenting Functional and Non-Functional Requirements.
• Well versed in developing Use Case Diagrams in UML and Use Case documents using MS Word.
• Conversant in a broad range of technologies and tools, including business process tools such as Rational Rose, MS Visio for Data Analysis and Data Modeling.
• Expertise in data warehouse projects and design of Star and Snowflake Schema, Business Intelligence Process, Data Extraction, Data Cleaning, Data mapping, Data Analysis, Data conversion and Data Loading.
• Expertly established critical quality assurance standards, processes, and procedures
• Proficient in using UML for Business Process Modeling, Use Cases for main flows, exception and alternative flows, Data Flow Diagrams and documenting them in MS Visio.
• Good team player and also have ability to work independently in a time sensitive environment.
• Ability to interact with developers and product analysts regarding testing status and maintain detail QA documentation
• Excellent analytical & problem solving skills
• Outstanding communicator with extensive experience in customer service as well as ability to identify, develop and enhance client relationships
• Motivated self-starter with exceptional team building, leadership Project Management and interpersonal skills

TECHNICAL SKILLS

Operating System: MS-DOS, UNIX, Win 95, 98, 2000, XP and NT 
Testing Tools: WinRunner 7.6, Test Director 8.0, Quick test Professional, Selenium. 
Programming Languages: C, C++, SQL, PL/SQL, Java, COBOL, Pascal, and Fortran 
Databases:SQL, PL/SQL, Oracle 7.x/8.x, DB2, SQL Server, Ms Access 
GUI:Developer 2000, VB 5.0/6. 
Scripting Languages: VBScript, JavaScript, TSL, Shell Scripts (UNIX) 
Web Technologies:ASP 2.0/3.0, HTML, XML, DHTML.

EDUCATION
Master of Science in Information Technology

PROFESSIONAL EXPERIENCE

Business Analyst
Confidential, Alpharetta, GA 
June 20011 –PresentIt is a windows and web application developed for Hotel Hospitality and Casinos which has the functionality of Guest Hub, Reservation, Front Desk, Guest Accounting, General Ledgers, Account Receivables, Tax Calculations, Revenue Centers, Revenue Type, Creating a Reservation, Check-In Guest, Check-Out Guest, Group Reservations, Calculation of Payment schedule, Credit Card Interfaces, Inventory and Generation of various Reports.

• Conducted user interviews, gathered requirements, analysed and documented System Requirements based on the analysis of existing systems.
• Designed and developed Use Cases, Sequence and Activity Diagrams using MS Visio.
• Assisted the Product Manager in setting up timelines for the various teams (development and testing teams).
• Worked with varied teams to validate rules in the Compliance and Security phases of the project.
• Created various activity, Conceptual models and process flow diagrams to help explain the process to the developers and analyze the project.
• Has been a part of designing and analyzing the System Architecture designed to satisfy the requirements of the end users.
• Identifying options for potential solutions and assessing them for both technical and business suitability by creating logical and innovative solutions to complex problems.
• Extracting and analyzing the rules of various Systems to collect and document the Software Requirements Specifications (SRS).
• Worked closely with the developers in analyzing and assessing the Technical Requirements to help them in developing the code in the .NET Framework.
• Worked with the QA team in developing the Test Plan and Test Scripts.
• Worked closely with the QA team in Defect Tracking and resolving the bugs using Mercury Quality Center 9.0.
• Documented business and data scripts after understanding the system thoroughly and translating them to the developers helping them incorporate the current system features into the future system.
• Provided the necessary training to the end users in using the application and demonstrated the performance and efficiency of the application.
• Performed GAP Analysis and helped in analyzing the causes for the Issues and applicable solutions.
• Collected, Analyzed and documented the information about the data required to perform Data Driven Testing with multiple sets of Data.

Environment:Quality Center 10.0, QTP 9.2 and Java, Servlets, JSP, AJAX , C#.Net 1.1/2.0, ASP.Net, VB.Net, ADO.Net, SQL Server 2005, AS/400(iSeries), Microsoft Office Visio 2007, Windows 2000/2003, Windows Vista/XP, UNIX, HTML,XML,FTP, Interfaces:Shift4, Delphi.

Business System Analyst
Confidential, Austin TX
Mar 2009 – Apr 2011Confidential started out offering only Automobile insurance but Home and Commercial Insurance was Added as Company grew. Confidential is the country\'s third-largest writer of both Private Passenger Automobile and Home Owners Insurance. I worked onMulticarand TFHP Projects. These are web-based and Main Frames applications.Multicaris the implementing one or more policies under single Household. Under one-policy maximum five vehicles can be insured. Under one Household can be added one or more drivers as spouses and one driver will be the head of the Household and he or she will be the Primary Household. Three types of policies can be implemented under one Household such as Private Passenger, Motor home and Non-owner policy. I worked on Premiums, Expert systems and Tiers.Responsibilities:

• Conducted user interviews, gathered requirements, analysed and documented System Requirements based on the analysis of existing systems.
• Designed and developed Use Cases, Sequence and Activity Diagrams using MS Visio.
• Assisted the Product Manager in setting up timelines for the various teams (development and testing teams).
• Worked with varied teams to validate rules in the Compliance and Security phases of the project.
• Created various activity, Conceptual models and process flow diagrams to help explain the process to the developers and analyze the project.
• Has been a part of designing and analyzing the System Architecture designed to satisfy the requirements of the end users.
• Identifying options for potential solutions and assessing them for both technical and business suitability by creating logical and innovative solutions to complex problems.
• Extracting and analyzing the rules of various Systems to collect and document the Software Requirements Specifications (SRS).
• Worked closely with the developers in analyzing and assessing the Technical Requirements to help them in developing the code in the .NET Framework.
• Worked with the QA team in developing the Test Plan and Test Scripts.
• Worked closely with the QA team in Defect Tracking and resolving the bugs using Mercury Quality Center 9.0.
• Documented business and data scripts after understanding the system thoroughly and translating them to the developers helping them incorporate the current system features into the future system.
• Provided the necessary training to the end users in using the application and demonstrated the performance and efficiency of the application.
• Performed GAP Analysis and helped in analyzing the causes for the Issues and applicable solutions.
• Collected, Analyzed and documented the information about the data required to perform Data Driven Testing with multiple sets of Data. Developed test scripts for GUI applications usingQTPand automating the test scripts for the functional testing UsingWorksoft.

Environment:HTML, XML, Java, SQL, PL/SQL, Oracle, MS-Office , Main frames, Cobol
Unix (Solaris), Work Soft, Test Director, IE 5.5, Win NT/XP/2000.

QA Analyst
Confidential, Birmingham, AL
Jan 2007 – Feb 2009
Confidential is one of the leading companies in providing telecommunication services in southern United States. Common Business Service is a software module that provides a solution to a single and shared Confidential business problem that can be used by any application that meets Confidential technology standards defined by the EID (Enterprise Infrastructure Development) organization. One of the major projects for the CBS is Rodeo 1.x. The CBS Rodeo1.x services provide a common business API for sending bundled customer orders for the different suppliers systems (CASI, CARE). This Application consists of various features like the services offered by Confidential and also in conjunction with other companies like Cingular and Direct TV.Responsibilities:

• Involved in writingTest Plan Strategy,Test Plan,Test case Inventory,Test Cases andTest Result Matrix
• Involved in preparing Test case data for bothPositiveandNegativetest cases
• Involved in developing the complete and documentation of Test Plans using Test Director
• Extensive Experience inManual Testingas well asAutomated Testing
• Involved in developingand maintained GUI Map files for the modules
• PerformedRegression Testingusing Mercury\'sWinRunner 7.5andTest director 7.6
• Maintained and realigned test cases for all the services mentioned above for every SCCB Change request (CR)
• Involved extensively in back-end testing with various databases like CASI, ESDB, EPDB and EMDB using TOAD.
• Involved in testing applications developed using PHP, JSP, Java Script, HTML, WSDL.
• Involved in writing and maintaining Documentation for every CR (change request).
• Involved implementing and utilizing test automation process , including common libraries and UI testing
• Worked extensively with harvest as version control as well as bug (DCR) reporting tool.
• Involved on full life cycle of theSystem test
• Coordinated with planning teamto complete all the projects with in the release time

Environment:WinXP/NT, UNIX Solaris5.8, Winrunner7.5, Testdirector7.6, Oracle9.i, IMS, Toad 6.3, Harvest