Profile Summary

• 7.5 years of experience on AS400 / Synon2E with core development and lead role along with assisting in project management activities.
• Currently with Mphasis an HP Company workings as Technical Lead for client Western Union money transfer.
• International exposure of 2 years with US and Dutch clients as an Onshore coordinator.
• Previous employers – Cognizant Technologies and Accenture.
• Worked on AS400, Synon2E, DB2 and CL. Have brief exposure on COBOL400 as well.

Technical Skills

• Design, Development and Implementation.
• Synon 2E, AS400 (DB2, CL400, Job Scheduler, Implementer and Turnover)
• Data Modeling using All Fusion2E
• Working in Onshore-Offshore model and coordinating offshore activities from Client Locations
• Executing and Implementing projects adhering to standard SDLC

Functional Skills

• Requirement gathering discussion with business users.
• Money Transfer, Retail Banking and Warehousing (Pharma) domains.
• Writing Use Cases
• Consulting Business Users to refine their requirement
• Preparing for Quality Audits

Business Analysis & Project Management

• Client interaction
• Developing project management plans for new projects and tracking the project progress
• Identifying key business enhancement areas
• Requirement Gathering from different stakeholders in the client business org.
• Coordinating between all the project teams across the shores for smooth deliveries

Team Management

• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
• Understanding the gaps where the technical team / testing lacks with regards to requirements and functionality of the modules and addressing these in sessions to ensure effective delivery.

Work Experience - Current

Confidential,Montvale, NJ
Designation : Module Lead
Period : December 08 - Till Date
Team Size : 20
Description : Western Union offers one of the easiest ways for families and friends to send money and stay connected almost anywhere in the world. Western Union offers money order, money transfer, payment and prepaid services. This retail service for consumers is a two-party funds transfer. After the transfer is sent, the funds are available in minutes at any Western Union agent location worldwide. It also provides products like quick pay and Quick cash which are utility pay services. On the other hand WU partners with many financial companies to remain operational on multiple payment channels. These partners are VISA, MasterCard, Secure Cards, Bill Pay, NetGiro, PayPal etc.

Current Profile

Currently located in Pune working as a technical lead for projects on International Settlement
Earlier was onshore coordinator from New Jersey for the same project

• Prepared the team for Knowledge Transition phase
• Use case preparation and business documentation
• Imparted intensive training to the team members on Synon2E / AS400
• Erected a full fledged Production Support Team which was involved in handling OnCall supports, Production Break fixes, supporting business users with their day-to-day requests
• Implemented issue tracking mechanism for production support issues
• Coordinated to implement fire call procedures to prevent unauthorized access to sensitive data
• Data Modeling for the new requirements and keeping the existing database in sync
• Handled Western Union’s Global Settlement Support (GSS) for users across the globe – America, Latin America, Europe, Middle East and Asia Pacific. Communicating with Business Users across the globe, understanding their issues and prioritizing them to be picked up by the support team.
• Handling escalations and responding to the stakeholders with detailed causal analysis
• Working in onshore-offshore model : Coordinating between India and US team
• UAT Signoff and conducting user training as per the implementation plan

Major Projects

• Quick Cash Reporting
• Settlement system for VIGO Remittance Corp
• Ensemble – MRM
• Internet Banking Payment
• Local Cards
• National Australian Bank
• AU BPay

Previous Work Experience - I

Confidential,Designation : Associate
Period : December 2006 – December 2008

Roles and Responsibilities in the project:

• Requirement analysis and creation of technical design document from the BRD supplied by the customer.
• Analyzing existing programs being prototyped for the new MTS related services.
• Distribution of modules amongst the team members
• Coordinating between Amsterdam and India team. Also coordinated with development teams from Pakistan and TCS, Netherlands.
• Creation of project plan document and project execution briefings
• Coding of module in COBOL400, Synon2E
• Implementing configuration management and version control through TURNOVER
• Carrying out unit testing, integration testing, system testing etc. Immediate query resolution and bug fixing.

Major Projects

• ISAP : OGPI
• CAESAR

Previous Work Experience - II

Confidential,Designation : Software Engineer
Period : July 04 – December 06

Duration : 30 Months
Role : Software Engineer
Team Size : 8
Description : During this project I supported the development and testing phase of the PMM (Promotional Merchandising Management) application which is a powerful tool used for forecasting sales plan, promoting business and various other warehousing automation functionaries. Accenture is a preferred vendor for Walgreens and hence while on this project I got ample opportunities to closely understand the retail industry as it works in the United States.

Roles and Responsibilities in the project:

• Learning technology (AS400, RPG, COBOL, Synon2E) and implementing them in daily activities.
• Individual status reporting with regard to daily work, trainings attended and understanding of business modules.
• Development of the application, writing new codes in CL and Synon2E and also enhancing the old ones as per the requirement.
• Creation of design documents, test cases and test plans.
• Adhering to configuration management and version control through Implementer
• Issue Resolution and Bug fixing
• Prepared a team of 12 resources by imparting them training on Synon2e, facilitating real time project execution, maintaining their time sheets, Actual Hours, assigning modules to them and assisting them to get familiar with the technology

Domain Certification:

No

Name of Institution

1

National Stock Exchange of India Certificate in Financial Module for Beginners.

2

Cognizant Academy’s Level 1 Certifications in Retail Banking

Technical Certification:

No

Name of Institution

1

Synon2E certified by System and Software

Technical Experience:

Database

DB2/400, Oracle

Development/Productivity Tools

SYNON2E

Programming Languages

CL/400, COBOL/400, RPG/400

Tools and Standards

MS Visio, Erwin, MPP, VSS, MS Office, UML, RUP

Education Details:

Course

Year

Inst. /Univ.

Master in Computers (MCA)

2004

Confidential,University, Karnataka, India

Bachelor Of Computer Applications

2001

Confidential,University, Bihar, India

Higher Secondary Certificate (XII)

1996

Confidential, Vidyalaya, Bhagalpur, Bihar, India

High School Certificate (X)

1994

Confidential,School, Bhagalpur, Bihar, India