PROJECT MANAGER/BUSINESS ANALYST

Qualifications Profile

Highly self-motivated and results-driven project management professional with more than 16 years providing high-performance project management in private imaging health insurance and government veterans administration engagements. Accomplished leader capable of development projects on time and on budget by effectively collaborating, facilitating, leading and coaching multiple project teams. Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments. Detail-oriented without losing sight of the big picture, analytical and methodical with insightful critical thinking to strategize solutions in addressing operational efficiency and cost effectiveness, or resolve process and people-centric work issues even under stressful work conditions. Possess extensive Systems Development Life Cycle experience and technical knowledge. Well-organized and resourceful with multitasking and prioritization skills that optimize resources to achieve outstanding results from concurrent tasks with or without supervision. Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire customer confidence with the business while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.

Key competencies

• PMBOK
• SDLC Knowledge
• Electronic Commerce
• Customer Service
• Problem Solving
• Oral Communication
• Attention to Detail
• Tasking Meetings
• Conflict Resolution
• PERT/ Critical Path Method
• Lean Six Sigma
• Human Resource Planning
• Project Presentations
• Negotiation
• Accounting
• Financial Management
• Vendor/Contract Management
• Project Status Documentation
• Project Budget Resource Management
• Strategy Development
• Procurement Logistics Management
• Time Management
• Risk Management
• Change Management
• Process/Workflow Improvement
• Total Quality Management TQM
• Cost-Benefit Analysis
• Staff Supervision, Training, PMAS
• Policies Regulatory Compliance
• Operating Systems: Windows XP, NT, 2003 Server
• Project Management Tools: MS Project, MS Visio, MS Excel, MS SharePoint
• Other Skills: Email/Webmail. Web Research. Google Social Media Analytics

Professional Experience

Confidential

Business Analyst Contractor

• Facilitated the definition of project scope, goals, deliverables, timeline, cost estimates, balanced project budget, and resource requirements
• Gathered and analyzed business requirements for Service Level agreements SLA and correspondences
• Developed test scripts
• Used Earned Value Management
• Interviewed and hired Business Analysts, Technical Writers, and IT Developers for the duration of the project lifecycle
• Coached and mentored project team
• Managed all activities associated with Call Center operations, including developing and implementing policies and procedures on systems
• Provided direction and support to the project team
• Tracked and communicate team release progress
• Designed and developed imaging documents
• Coordinated all processes in multidiscipline projects to ensure timely deliverables and go-live readiness
• Performed quality checks and validated invoices for change requests
• Tracked change requests and invoicing in SharePoint
• Implemented software change that included applying patches to the new system of Fusion
• Performed formal assessments and created detail plans
• Assisted with load testing and managed assigned budget and resources in meeting project objectives
• Managed contractual agreements
• Monitored every aspect of project progress and communicate status to project stakeholders and senior leadership
• Used Oracle Risk Management software to monitor and control risks
• Identified and provided proactive control for all issues and risks that attend the project
• Created PERT/CPM to track project progress and plan for contingencies
• Negotiated costs and services with vendors contracted for the project
• Collaborated with operation managers for eventual project turnover and ensured all hardware and software supports are in place ready for use during user testing and go-live dates
• Managed implementation project of four phases of a large-scale document imaging and content management operations for the State of Louisiana Child Support and Child Welfare
• Managed any slippage in deliverables and ensure remediation success

Confidential

Technical Project Manager/Business Analyst Contractor

• Worked with stakeholder to define requirements and project deliverables for projects
• Met goal of addressing and resolving issues within 24 hours
• Managed project timelines
• Gathered and analyzed business requirements
• Managed project resource allocation
• Tracked project deliverables using MS Project
• Monitored and reported on progress of the project to all stakeholders
• Performed workflow and business and technical analysis to establish project scope, functional and technical specifications, resources, milestones, and objectives
• Evaluated impact of selected solutions, performing cost/benefit analysis, risk analysis and exploring other alternatives
• Collaborated with IT to develop system testing and training plan to conduct User Acceptance Testing Developed business process workflow maps, technical requirements
• Identified ways to resolve schedule issues and updates to the project plans
• Analyzed technical processes and monitored project milestones and critical dates to identify potential jeopardy of project schedule
• Assessed variances from the project plan, gathers metrics, and develops and implements changes as necessary to ensure that the project remains within specified scope and is within time, cost, and quality objectives
• Provided post implementation support, ensuring compliance with any new procedure or operating standards
• Analyzed issues and assisted users with system integration and managed pre and post implementation issues and risks to ensure smooth transition and change management

Confidential

Senior IT Project Manager/Business Analyst

• Managed multiple project schedules and deadlines and delivered the projects on time, within budget and scope
• Performed electronic transactions between the organization and consumer to purchased equipment and supplies for various departments
• Facilitated Risk and Issue meetings and managed communications including weekly status reports, stakeholder meetings, and reports
• Completed purchasing orders for vendors and managed all procurement activities

• Extensive experience in various Business Applications like Logistics, Healthcare, Finance, Leasing, Telecommunication, Logistics, Distribution, Retail Healthcare
• Managed risk plan and mitigation, change, and quality assurance
• Responsible for analyzing, designing, implementing, testing, and maintaining all EDI processes and relationships in the environment
• Built an application to support and manage warehouse supplies and equipment
• Created contingency plan and used cost benefit analysis or financial costs in deciding to purchase new equipment
• Performed Integrated Change Control and assisted the data warehousing team to produce Business Requirements Document BRD , and dimensional data model
• Managed project schedules and monitored project deadlines using MS Project
• Communicated project status to all stakeholders on a regular basis throughout the lifecycle of the project Conducted quality improvement methodologies such as Six Sigma
• Employed Earned Value Management EVM for controlling and reporting status and progress of work
• Built and maintained long-term, collaborative relationships with key stakeholders to achieve mutual goals
• Actively sought out opportunities for investment, revenue generation and strategic partnerships
• Acted as a representative and ambassador to the local community and nationally to promote positive relationships and strong partnerships for the benefit of the organization
• Lead application development projects and developed innovative initiatives to enhance internal efficiency and effectiveness, and enhance revenue generation
• Monitored and documented changes throughout the life cycle of the project.
• Conducted User Acceptance Testing/End to End User Testing