Business Analyst/Reporting Analyst Resume profile New York, NY - Hire IT People

EXPERIENCE

EMPLOYMENT HISTORY

Confidential

Business Analyst/Reporting Analyst

Work with internal business partners to find efficiencies through data analysis and rootcause
analysis. Present findings to Senior Management.
Prepare and conduct monthly business reviews with business partners.
Create forecasts predicting the incoming volume of work
Develop and automate queries of key risk indicators KRI in business units
Visualize KRI's in a Tableau dashboard and publish to website

Risk Specialist

Confidential

Responsible for ad hoc report requests
Responsible for creation and maintenance of database that monitors compromised card events
Created queries that created efficiencies for Fraud Prevention and Claims Processing groups
Created model that assesses performance of transaction scoring system
Created model that assesses fraud rates

Confidential

Operations Analyst

Responsible for the publishing of daily, weekly and monthly reports
Special ad-hoc reporting analysis of merchant trends, claim trends, and inventory trends
Creation and maintenance of databases on Microsoft Access and Service Level Agreements

Network Analyst

Confidential

Participated in the project to install the Business Continuation Plan BCP servers to proprietary claim tracking system and to the imaging system
Served as liaison between production staff and technical department to resolve any issues
experienced by users, escalating when necessary
Published SLA between Tech Support and Production Management, and between Tech Support

Confidential

Work Director

Work Director

Confidential

Work with Operations Manager 1 to ensure work within department is completed in accordance
to Service Level Agreements SLA with department's internal customers
Create and maintain database for department's productivity reports
Create and implement processes that will make the department more efficient
Document all procedures within the department
Research claims presented for any losses that may be attributed to the department
Develop and maintain relationships with vendors
Leader in the User Acceptance Testing program of web site developed to communicate the
status of Correspondent Bank Regulation E claims
Participated in a project's successful implementation of an incoming fax server interface with
FileNet imaging system
Participated on the ongoing project to enhance the Dispute Automated Tracking system
Presented value-added solutions to senior managers