Summary:

• Over eight yearsof experienceas a Business Analyst in Finance/Insurance/Mortgage domains and an in-depth understanding of the business process models underlying these domains.
• Experience working with Property and Casualty, diversified portfolios, due diligence scenarios, market interest rates and investment product risk factors.
• Good knowledge of Property and Casualty Insurance, Umbrella, Workers Compensation. Experienced in working with Auto, Commercial P& C rating system, Claim. Applied umbrella activities like risk analysis, tracking and control, and conducted technical reviews throughout the project.
• Extremely adept in Requirement gathering, JAD Sessions, Analysis, Process flows.
• Basic understanding of Data Mapping, Data Migration & Data Warehousing.
• Adept in interacting with key stakeholders and processing requests.
• Effective management of the Software Development Life Cycle (SDLC) with adherence to deadlines.
• Experience in translating the business requirements into Business Requirement Documents (BRD), Functional Requirement Documents (FRD) and System Test Scenarios.
• Efficient in creating Use Case Diagrams, Activity Diagrams and class diagrams, using Unified Modeling Language (UML) and Object-Oriented Analysis & Design.
• Extensively used MS Share Point, MS Visio to develop use cases, activity diagrams and MS Excel for data analysis.
• Effectively author technical support documentation for the end users.
• Exhibited strong presentation skills while demoing the final end product to business users.
• Efficient in handling Requirement Traceability Matrix (RTM) and aid in the development of a project plan.
• Experience in performing Gap analysis (GAP), Feasibility and SWOT Analysis by identifying existing technologies and documenting the enhancements to meet the end-state requirements.
• Involved in the documentation of test cases and design of test plans and test scripts.
• Exhibit strong analytical ability during Functional Test, Regression Test and User Acceptance Test phases and efficiently prioritize and manage the defects using the Defect Tracking system.
• Expertise in the role of scrum master,facilitating/organizing daily scrum sessions, sprint planning meeting and sprint review meeting and preparing/analyzing burn down charts.
• Experience in conducting UI reviews of the prototype and the final end product.
• Effective in planning and executing business re-engineering solutions to take advantage of current market trends.
• Experience working on Excel Pivot tables, V-look up and Macros for data analysis.
• God understanding of IBM Maximo.
• Good understanding of AGILE, RUP (Rational Unified Process) methodology.
• Experience working on UNIX operating system.
• Strong analytical and problem solving skills.

Technical Skill:

Operating Systems : Windows 9x/XP/2000/Vista/Window 7
Methodologies : SDLC, RUP, AGILE
Business Modeling Tools : MS Visio, MS Project, JIRA, HP Quality center, Crystal reports.
Databases / Query Tools : SQL, MS Access, Oracle, Teradata
Testing Tools : Win Runner, Load Runner & Test Director
Others : Ms Share Point, Word, Excel, Power Point & Outlook

Professional Experience:

Confidential
Worcester, MA
July 12 Till Date
Business Analyst
Confidential,offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor\'s, and Moody\'s.
Responsibilities:

• Worked as Business Analyst P& C Auto, BOP, CAPE (personal lines, commercial).
• Business Analysis with Document and Records Management
• Gathered User and Business Requirements through JAD sessions, surveys et. al. using Rational Requisite tool.
• Good understanding if Insurance underwriting procedure.
• Interact with business users across multiple geographies, in gathering requirements and co-ordinate for requirements sign-off
• Worked with senior business executives/Insurance Underwriting team in capturing the KBR’s for documenting the business requirements document (BRD)
• Incorporated agile methodology to develop the application.
• Authored the Functional Requirement Documents (FRD/SRS) andthe non functional requirements document.
• Used Agile methodology for this project.
• Requirement handling for change requests and control towards implementation by conducting feasibility analysis
• Used data modeling techniques for creating entity-relationship diagrams and process flows in status transition representation
• Design prototypes and performed framework analysis
• Gather business definitions from SME’s for all the fields in the application and ensure co-ordination with EDMS team
• Experience working with reference data to identify redundancies and map them to the existing system.
• Explained Property & Casualty terms, Insurance Rules, Workers Compensation, Claim to the Dev team.
• Worked with EDMS team to analyze the attributes in Master Data and escalate for approval to assign SDL ID’s so that no attributes are duplicated
• Worked with data integration process like integrating external data management systems such as CMS system, e-Referral and other pricing tools to the TM application.
• Co-ordinate with the development team in defect fixing and communicate requirements from the business
• Used SQl for extracting data from the Oracle database and performed data analysis
• Acted as a prime contact during FAT and UAT phases of the project
• Created data mapping spreadsheet and analyzed reference data at attribute level during data integration and data migration. Identified the issues during data migration and worked for defect resolution.
• Ensure comprehensive defect tracking and issue resolution using Quality Center
• Maintain data dictionary and analyze business rules for drafting functional specification
• Involved in analysis of the technical specifications of the current system and the infrastructure needs of the reporting suite.
• Used UML methodology to design data flow diagrams and use case diagrams.
• Documented the outputs of the GAP analysis.
• Acted as a customer representative during the iteration cycles, and aided in the data mapping process.
• Responsible for RTM and aided the QA team in the identification of test scenarios, integration, functional and user acceptance test cases.
• Performed regression analysis of the final end product and manually executed the UAT cases before releasing it to the end users.
• Conducted user walk through sessions for the business users and senior management.

Environment: Windows XP/2000, MS Share Point, Crystal Reports, MS Office Suite (Word, Excel, Access, Power Point, Outlook), SQL, Java/J2EE, Rational Suite.

Confidential, Bloomington, IL
June 10 May 12
Business Analyst
Confidential, has been in the business of providing excellent auto insurance coverage at an affordable price since 1922. Responding to our customers\' needs keeps us the leader in auto insurance. In most states, if you want to drive your own vehicle, you must be insured. Car insurance coverage is designed to help financially cover potential auto-related damages, loss or injuries. It helps protect you, your passengers, your fellow drivers, pedestrians, other people\'s property and your vehicle. It can also help protect you in the event of an automobile-related lawsuit.
Responsibilities:

• Worked as Business Analyst P& C Auto Actuarial Workbench, Rating system (personal lines, commercial).
• Business Analysis with Document and Records Management
• Gathered User and Business Requirements through JAD sessions, surveys et. al. using Rational Requisite tool.
• Discussed Insurance rules/terms with the underwriter team.
• Good understanding if Insurance underwriting procedure.
• Interact with business users across multiple geographies, in gathering requirements and co-ordinate for requirements sign-off
• Worked with senior business executives/Insurance Underwriting team in capturing the KBR’s for documenting the business requirements document (BRD)
• Incorporated agile methodology to develop the application.
• Authored the Functional Requirement Documents (FRD/SRS) andthe non functional requirements document.
• Used Agile methodology for this project.
• Requirement handling for change requests and control towards implementation by conducting feasibility analysis
• Used data modeling techniques for creating entity-relationship diagrams and process flows in status transition representation
• Design prototypes and performed framework analysis
• Gather business definitions from SME’s for all the fields in the application and ensure co-ordination with EDMS team
• Experience working with reference data to identify redundancies and map them to the existing system.
• Explained Property & Casualty terms, Insurance Rules, Workers Compensation, Claim to the Dev team.
• Worked with EDMS team to analyze the attributes in Master Data and escalate for approval to assign SDL ID’s so that no attributes are duplicated
• Worked with data integration process like integrating external data management systems such as CMS system, e-Referral and other pricing tools to the TM application.
• Co-ordinate with the development team in defect fixing and communicate requirements from the business
• Used SQl for extracting data from the Oracle database and performed data analysis
• Acted as a prime contact during FAT and UAT phases of the project
• Created data mapping spreadsheet and analyzed reference data at attribute level during data integration and data migration. Identified the issues during data migration and worked for defect resolution.
• Ensure comprehensive defect tracking and issue resolution using JIRA and Quality Center
• Maintain data dictionary and analyze business rules for drafting functional specification
• Involved in analysis of the technical specifications of the current system and the infrastructure needs of the reporting suite.
• Used UML methodology to design data flow diagrams and use case diagrams.
• Documented the outputs of the GAP analysis.
• Acted as a customer representative during the iteration cycles, and aided in the data mapping process.
• Responsible for RTM and aided the QA team in the identification of test scenarios, integration, functional and user acceptance test cases.
• Performed regression analysis of the final end product and manually executed the UAT cases before releasing it to the end users.
• Conducted user walk through sessions for the business users and senior management.

Environment: Windows XP/2000, MS Share Point, Crystal Reports, MS Office Suite (Word, Excel, Access, Power Point, Outlook), SQL, Java/J2EE, Rational Suite.

Confidential, Milwaukee, Wisconsin
Nov 08-May 10
Business Analyst

Confidential,Corporation is a diversified financial services corporation headquartered in Milwaukee, Wisconsin. Founded in 1847, M& I Marshall & Ilsley Bank is the largest Wisconsin-based bank. M& I also provides trust and investment management, equipment leasing, mortgage banking, asset-based lending, financial planning, investments and insurance services.

Responsibilities:

• Performed requirement analysis by gathering both functional and non functional requirements based on interactions with the process owners & stakeholders for implementing the LPS-MM application (Origination Process)
• Good understanding of loan origination process and the documents involved in the set up 10O3, Good faith estimate and TIL (Truth in Lending)
• Worked with business users and reporting team to build custom reports and documented the reporting requirements
• Knowledge of Mortgage originating
• Captured, Organized and Tracked requirements in Requisite Pro
• Created analytical models that estimate future credit risk and losses at the account level for all existing and prospective loan products.
• Worked as an Interface between the loan advisors, brokers and the different teams involved in the application development for better understanding of the business reporting functionality.
• Worked with data marts specific to loan parameters for analyzing the preliminary information and attribute classification.
• Used SQL for data retrieval and data analysis.
• Good understanding of Underwriting and the importance of Debt to Income ratio in loan approval process.
• Worked with BPM tools like PEGA in designing business rules for the attributes in the application.
• Used RUP (Rational Unified Process) and Software Development Life Cycle (SDLC) to manage the deliverables over the entire project life cycle.
• Assisted in assessing the drawbacks of the existing as-is system and undertook sessions for process improvements which are to be implemented across all geographic locations.
• Created the Functional Requirement Documents (FRD) and undertook sessions for the development team to elucidate the business requirements.
• Extensively used UML methodology tocreate use case diagrams, and activity diagrams in MS Visio to depict the business processes.
• Participated in GAP analysis around the identification of business rules and system process flows, user administration, requirements and assumptions.
• Identified and documented issues, risks and gaps, their descriptions, their impact and provided recommendation and alternatives to develop the application to meet the user requirements.
• Created data mapping templates and aided the development team to reduce the bandwidth of the project.
• Aided the QA team to understand the system and develop effective test plans, by conducting sessions.
• Responsible for documenting and managing the requirements traceability matrix (RTM)
• Participated in User Acceptance Testing and Business-to-Business Transaction testing.
• Synchronized and prioritized relevant defects and enhancement/system requests based on business requirements.

Environment: Windows XP, Oracle 10g, Rational Suite, MS Word, MS Project, MS Visio

Confidential,MI Oct 07-Oct 08
Business Analyst
Confidential,is an independent insurance wholesale broker and managing underwriter. The company offers over 300 insurance products on Commercial, professional, and Personal lines insurance and earned $140.1 million in revenue in 2010. Founded in 1969 by Herbert W. Kaufman, Burns & Wilcox now encompasses 37 offices in 24 states and one office in London, England. Its corporate headquarters is located in Farmington Hills, Michigan.
Responsibilities:

• Gathered User and Business Requirements through JAD sessions, surveys et. al. using Rational Requisite tool
• Interact with business users across multiple geographies, in gathering requirements and co-ordinate for requirements sign-off
• Worked with underwriters in capturing the KBR’s for documenting the business requirements document (BRD)
• Incorporated agile methodology to develop the application.
• Authored the Functional Requirement Documents (FRD/SRS) andthe non functional requirements document.
• Used Agile (Scrum) Methodology for the project.
• Requirement handling for change requests and control towards implementation by conducting feasibility analysis
• Gather business definitions from SME’s for all the fields in the application and ensure co-ordination with EDMS team
• Worked with EDMS team to analyze the attributes in Master Data and escalate for approval to assign SDL ID’s so that no attributes are duplicated
• Co-ordinate with the development team in defect fixing and communicate requirements from the business
• Explain Insurance Property & Casualty, Workers Compensation definition to the dev team .
• Used SQl for extracting data from the Oracle database and performed data analysis
• Acted as a prime contact during FAT and UAT phases of the project
• Created data mapping spreadsheet and analyzed reference data at attribute level during data integration and data migration. Identified the issues during data migration and worked for defect resolution.
• Ensure comprehensive defect tracking and issue resolution using JIRA and Quality Center
• Maintain data dictionary and analyze business rules for drafting functional specification
• Involved in analysis of the technical specifications of the current system and the infrastructure needs of the reporting suite.
• Used UML methodology to design data flow diagrams and use case diagrams.
• Documented the outputs of the GAP analysis.
• Acted as a customer representative during the iteration cycles, and aided in the data mapping process.
• Responsible for RTM and aided the QA team in the identification of test scenarios, integration, functional and user acceptance test cases.
• Performed regression analysis of the final end product and manually executed the UAT cases before releasing it to the end users.

Environment: Windows XP/2000, MS Office Suite (Word, Excel, Access, Power Point, Outlook), SQL, Java/J2EE, Crystal reports.

Confidential,Cleveland, Ohio
July 06- Sep 07
Business Analyst

Confidential, was organized in Ohio in 1858 and is headquartered in Cleveland, Ohio. KeyCorp -one of the nation\'s largest bank-based financial services companies, with consolidated total assets of approximately $92 billion. Through KeyBank and certain other subsidiaries, KeyCorp provides a wide range of retail and commercial banking, commercial leasing, investment management, consumer finance, and investment banking products and services to individual, corporate and institutional clients.

• Responsibilities:
• Worked with the business community to define business requirements and analyze the functional requirements and gathered the requirement from stakeholder and SME’s
• Responsible for Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis with Document and Records Management
• Employed SDLC for the purpose of monitoring the project and also followed the step-by-step procedure
• Worked with the Project Manager on various Project Management activities like Resource Planning, Resource Request, keeping track of Project Status, Deadlines, and Issues, Environment Request, and Compliance Issues and Lead the role
• Facilitated JAD sessions with management, users and other stakeholders to define the project and to reduce the time frame required to complete deliverables
• Prepared and presented Business Requirement Document (BRD), System Requirement Specification (SRS) and Functional Requirement Document (FRD) and involved in sign-off process
• Managed day-to-day project activities and coordinate tasks with other teams
• Worked closely with the UI team to model the screens, which met User defined requirements and also company standards
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements. Review prototypes, solution blueprints, and project scope to ensure that the needs of the business are being met
• Authored Business Requirement documents, Functional Specification Documents for the three projects and delivered them on time
• Translated the requirements to the IT and web production teams in building their HTML for the projects
• Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams using Rational Rose according to UML methodology
• Created Screen mock up to illustrate new requirements and alignment around project scope using MS Visio
• Defined testing objectives and verify requirements are testable
• Responsible for managing the documented System Requirements and Requirements Traceability Matrix using Rational Requisite Pro
• Responsibilities included Test Planning, Test Case development and test script execution for Integration, Regression, Performance, Functional and System Testing
• Involved in creatingdetailed test plans and testing strategies and ensure these are executed extensively, which includes executing SQL queries to retrieve data and test
• Provided support for User Acceptance Testing with UAT cases and resolving any issues with the users and performed UAT and participated in writing test plans, and developed different testing strategies like Black Box testing

Environment: MS Office Suite, MS-Visio, Windows XP, Rational Rose, SQL, SharePoint, Java

Confidential,Bangladesh
Dec 03-June 06
Business Analyst

Confidential, is a 100% government owned specialized Bank in Bangladesh. KRISHI means Agriculture. Since its inception, BKB is financing in agricultural sector remarkably. BKB also performs commercial banking. People working abroad can easily send money home through our Taka Drawing Arrangement. The major occupation of the people of Bangladesh is "Krishi". Krishi is a Bengali word which means "Agriculture". About 85% of the population depends directly or indirectly on agriculture which contributes a significant portion to GDP.

Responsibilities:

• Facilitated JAD sessions in defining, documenting the business needs and Business Process flows.
• Authored the Functional Requirement Specifications andused SDLC methodology to manage the requirements and various other artifacts of the project.
• Explain the banking rules (Consumer Loan/Mortgage) to the development team.
• Represented the business requirements in various alternative views such as analysis models, process flow diagrams and user stories.
• Developed use case diagrams, activity/state diagrams and sequence diagrams using UML to convey the business requirements to the developers and QA.
• Performed GAP analysis to identify process improvements and documented the same.
• Assisted the development manager in setting realistic project expectations and in evaluating the impact of changes on the organization and plan accordingly.
• Created the Requirements Traceability Matrix (RTM) to manage the requirements during the entire project life span.
• Aided in the creation of functional, integration and user acceptance test plans.
• Performed manual functional testing oftheweb interface and provided timely inputs to the development on the process flow.

Environment: Windows XP, .NET, MS Office, MS Visio, MS Access