SYSTEMS/NETWORK ADMINISTRATOR 
Accomplished IT professional with 8 years experience in the IT field. 4 years results driven computer/network administrative experience including operations in medium to large Networks. Excellent communication and analytical skills, consistently resolve issues. Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity. 4 years experience providing remote support to end users earning a solid reputation for productivity, complex problem resolution and professionalism

EDUCATION

• Confidential San Dimas, CA 
  Associates of Science in Computer Networking Systems
• ConfidentialOrange, CA
  Crystal Reports

TECHNICAL EXPERTISE

• MS Server 2000/2003
• WMS
• VERITAS
• Blackberry / PDA
• TCP/IP
• Windows XP/Vista
• Mas200
• HP Servers/Printers
• Windows Mobile
• T-1/DSL
• MAC OSX
• Altiris Suite
• Symantec
• Panasonic Copier
• Wireless
• MS Server 2008
• Spice works
• Dell Desktop / Laptops
• Canon Copier
• Sonic wall
• Blackberry Server
• On Time
• Nice Label
• Exabyte Tape drive
• VNC
• MS Exchange
• Heat
• Ship Rush
• Zebra label Printer
• RF wireless

PROFESSIONAL EXPERIENCE

Sales and Service Representative 2 April 2010-Present
Confidential Appleton, WI
A leader in relationship management, Convergys provides solutions that optimize the everyday interactions between customers and employees 

Interface with customers via inbound or outbound calls or the Internet for the purpose of passively or actively selling products and services. Responsibilities include processing customer orders and sales providing and receiving various information up-selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.

• Lead onsite training sessions for all tiers of an organization ranging from top executive level to warehouse staff.
• Oversee all individuals steps of “go live” implementation are completed prior to managing onsite “go live”.
• Managed new client training schedule.
• Assisted, trained and supported users on company developed software.
• Utilized tracking software to manage and monitor trouble tickets.
• Created how-to documentation for end user population on the software and its features.
• Developed client implementation guide
• Troubleshoot and resolved server/workstation issues including network issues with LAN/WAN, RF wireless.
• Installed and configured software and systems as needed for new and existing clients including web portal.
• Troubleshoot and maintained Crystal reports developed in-house and by customers.
• Installed and configured software and systems as needed for new and existing clients.
  

IT SUPPORT/TRAINER NOV 2008-NOV 2009
Confidential ORANGE, CA
A leader in providing value-driven end-to-end supply chain management software solutions. 
Trained and supported clients throughout the United States on initial top to bottom use of the software. Provide onsite support during “go live” implementation and support new and existing clients on the daily software use.

• Lead onsite training sessions for all tiers of an organization ranging from top executive level to warehouse staff.
• Oversee all individuals steps of “go live” implementation are completed prior to managing onsite “go live”.
• Managed new client training schedule.
• Assisted, trained and supported users on company developed software.
• Utilized tracking software to manage and monitor trouble tickets. 
• Created how-to documentation for end user population on the software and its features.
• Developed client implementation guide
• Troubleshoot and resolved server/workstation issues including network issues with LAN/WAN, RF wireless.
• Installed and configured software and systems as needed for new and existing clients including web portal.
• Troubleshoot and maintained Crystal reports developed in-house and by customers.
• Installed and configured software and systems as needed for new and existing clients.
• Troubleshoot and maintained customer databases and systems as needed which includes MSSQL and Postgres.
• Worked with Engineering department on troubleshooting EDI and other WMS related issues as assigned.

NETWORK ADMINISTRATOR FEB 2008-OCT 2008
Confidential RIVERSIDE, CA
A complete transit solution provider of motor coach buses with offices across the United States supporting worldwide sales.
Provide support for 100+ employees throughout the United States. Troubleshooting hardware, software and connectivity issues for a Windows 2000/XP/Vista environment. Additionally support telephone, voicemail and PBX systems.

• Managed and troubleshoot both internal and external email.
• Administered multiple server Windows 2000/2003 environments with multiple domains.
• Administered multiple site LAN/WAN networks using VPN tunnels and wireless bridge.
• Assisted, Trained and Supported users on MS Office 2000/2003/2007 Suite, MS Windows XP PRO.
• Utilized Spice Works to manage and monitor systems and printers to ensure functionality. 
• Created how-to documentation for end user population on MS Office Suite, MS Outlook.
• Supported Mas200 Server and software.
• Troubleshoot and resolve network issues including LAN and wireless connectivity.
• Installed and configured servers and systems as needed for growth and replacement.
• Supported voicemail, telephone and PBX systems throughout the company.
• Implemented system to monitor and track hardware increasing IT productivity and ensuring network stability.

SYSTEM SUPPORT SPECIALIST OCT 2006 – MAY 2007
Confidential YORBA LINDA, CA
A multi-divisional company that provides distribution and manufacturing of food items to retail and restaurants across California and the United States.
First point of contact for over 100+ users in 5 different locations in multiple states, providing phone and desktop support for all users.

• Played a key role in installing and administering Blackberry Enterprise server to add functionality and 
  productivity to the sales force.
• Negotiated with outside vendors such as Sprint for lower pricing on services.
• Helped maintain 95% first call resolution.
• Remotely accessed computers using Carbon Copy and GoToMeeting to assist users with difficult issues.
• Configured and installed multi-function copiers and printers.
• Troubleshoot and resolved network issues including LAN and wireless connectivity, server upgrades, switch replacement and backup maintenance.
• Used Altiris suite to manage and update computers on network.