Professional Summary Performed as Netork Engineer, Technical lead, Site Leader, interim Project manager and implementation engineer and various operational support positions. Trained in Paranet NOMAN Project management methodology. Created Project plans in MS project, scheduled, Test and implementation windows for network changes, Created project staging, task lists and task break downs, for project plans, schedules and Visio as built documents.

Certifications (ISC)2 - CISSP - Certified Information Systems Security Professional
Cisco - CCSP - Cisco Certified Security Professional
Cisco - CCNP - Cisco Certified Networking Professional (Expired 2004)
Cisco - CCNA - Cisco Certified Network Associate
Cisco - Cisco Information Security Specialist
Cisco - Cisco Firewall Specialist
Cisco - Cisco VPN Specialist
Cisco - Cisco IPS Specialist
Microsoft - MCT - Microsoft Certified Trainer
Microsoft - MCSE - Microsoft Certified Systems Engineer
Disaster Recovery Institute - ABCP - Associate Business Continuity Planner

Experience

Confidential, (Contractor)

February 2008 Phoenix AZ
Present Network Engineer

Monitored and managed world wide Cisco based networks in a Global call center/NOC environment.
Managed customer outages, participating in GSAM bridges, troubleshooting, loop testing, escalation to vendors and PTTs throughout customer location, around the world, dispatches for proving out wiring, break/fix for routers/switches, creating Cisco TAC cases for RMA. Manage NCFS, NCR, Coast to Coast for Tech dispatch, for replacement of routers/switches, IOS and software loading. Customer networks included American Express, Honeywell, Whirlpool, Siemens Medical, Mastercard, Metlife and Sun Microsystem. Locations are the Americas (North/South), EMEA and JAPA regions.

Resolved issue to meet tight SLAs. Worked with data circuit from 56K to OC192, MPLS, point to point, frame-relay, Multilink, ATM, and Packet over SONET. Worked with BGP, OSPF, EIGRP and RIP protocols as well as spanning tree within switched environments. Worked with multiple carriers to resolve outages within their networks.

Confidential,Contract positions

August 2001 Phoenix, AZ

Performed various Data Center moves from SMB to large enterprises like On Semiconductor. Worked on Qwest SFB Project upgraded entire school districts with high speed internet access. Trained team leaders in process in procedures for District implementations. Consolidated DHL, Danzas and Airborne sites into one office, nation wide. Various operations support and project management positions. Worked with routing, switching, VPN, Firewalls, servers and other networking appliances. Built Wells Fargo DLP Proof Of Concept lab. Worked in the American Express Security Operations Center monitoring McAfee intrusheild IPS world wide network. Built VMware instances for software development teams, for QA/QC of software.

ExperienceConfidential,

February 1996 Phoenix, AZ
August 2001 Senior Consultant/Project Manager/Site Leader
Paranet was started in 1991, in Houston, Texas by 2 founders. It provided professional services to Oil companies that needed UNIX administrators, Network Operating Systems (Microsoft/Novell) support and Cisco Engineering. By 1997 it had grown to 1500 employees nation wide, with 225 Technical Analyst in Phoenix alone. With Employee numbers running as high as 6000, mine was 817. In 1997 the company was sold to Sprint. The Paranet branding of Professional Services, fraternity and methodology had become famous for its excellence.

• Recognized by management and peers as a hammer. Paranet had a "If your not happy, don't pay. Just give us a chance to fix it". I was called to remediate unhappy customers after former employees caused problems.
• Due to my outstanding work history and customer satisfaction. I was selected by management as the Technical Lead for a newly formed branch in Phoenix. This was a highly visible position that dealt with Directors and Vice Presidents of our customers.
• I was an award winning Technical Analyst with multiple Gold and Silver Eagles for high customer satisfaction. My managers saw me as a hard worker with great technical ability.
• My track record included successfully completing projects that had multiple challenges, with material shortages, shipping delays and design flaws.
• Performed Stage 2 and Stage 3 Technical interviews as part of the recruiting team.
• Enterprise rollouts of Routers, Switches, Servers and desktops. Sites with up to 50 routers, 300 switches, 10 to 50 Novell and/or Windows back office servers and up to 2000 desktops. Including flashing, configuring, installing, testing and trouble-shooting.

Previous Work History

Network Administrator, Confidential, 5/95 - 2/96
Network Administrator, Confidential,8/94 - 4/95
Robotics Software Engineer, Confidential,5/89 - 2/94
Computer Operations Manager, Confidential,5/86 - 1/87
Senior Programmer Analyst, Confidential,5/84 - 5/86
Computer Engineering Technician/Multi-media programmer, Confidential,5/83 - 5/84

Programming Specialist & Multimedia designer, Confidential,8/79 - 5/83

(10 Years) Cisco IOS, TCP/IP, BGP, EIRIP, IGRP, OSPF, RIP2, ATM, DSL, AppleTalk, ISL, Spanning Tree, VLAN, HSRP, IP Multicast, Access lists (ACL), ISDN, DDR, PPP, CHAP, PAP, VLSM, AAA, Frame-Relay, T1, T3, Fractional T1, NAT, Cisco 3030 VPN Concentrators, Cisco PIX Firewalls 525, Cisco ACS Servers (Radius) for Windows 2000, CE507 Cache Engines, CAT 5 and CAT 6 Ethernet, Single-Mode and Multi-Mode Fiber, SC, ST and MTRJ Connectors, SNA APPN, 802.2, 802.3, Cisco Aironet, 802.11b, WEP, 7200VXR, 3600, 2600 Routers, 6509, 6009, 6006, 5500, 4500, 3500, 2900 Switches. ROMMON commands. Pumpkin TFTP, Teraterm, LANGUARD network Scanner. ADC Kentrox, Racal Vadic CSU/DSUs. Cisco 340 AP, Cisco 1231b/g AP, Cisco ACS 3.2, Cisco Aironet Wireless NIC card, 3Com Wireless NIC Cards. PPTP, GRE, IPSEC, ISAKMP. Cisco 4215 IPS

(12 Years) Windows 2003 server, Exchange 2003, Active Directory, Windows XP/2000/98/95. DNS, DHCP, IIS Server, SNA Server, SQL Server, SMS Server, Exchange Server, Proxy Server, PDC, BDC, MSOffice, MS Project, Outlook WRQ Reflections, Humming Bird Exceed, Wall Data Rumba, Attachmate Extra!, 3270 and 5250 Terminal Emulation, Xwindows Terminal Emulation to Sun Solaris, IBM AIX and HP UX, Adobe Acrobat and distiller, Netscape, Internet Explorer, Framemaker, Visio, McAffee Virus Scan, Norton AntiVirus, Ghost, Backup Exec, Arcserve, Remedy. Windows Zero Configuration Client, Windows Certificate Server, Windows XP Service pack 2, Windows Patch for WPA, WEP, WPA-PSK, WPA-TKIP, LEAP, PEAP, 802.11x, 802.11b/g. Microsoft VPN.

Education:

B.S. - Bachelor of Science, major Computer Engineering Technology
A.A.S. - Associate of Applied Science, major Electronic Engineering
A.S. - Associate of Science, major Computer Science
Excellent Professional References furnished upon request

Cisco, Microsoft, Novell and Disaster Recovery Institute IDs furnished upon request