Career Summary
Extensive experience in the Information Technology and Financial Services industry with expertise in telecommunication, Change Management and Problem Management procedures. Strong problem solving, customer interface and communication skills, with the ability to handle high pressure situations and juggle multiple priorities. Experience interfacing with all levels of management and technical vendors.

Hardware
Nortel Switches 120, 3000, 5000, 1740 VPN Router, McAfee Intrushield 2600,4000 Sensor, Cisco Firewall Service Module (FWSM) PIX Firewalls 535, Integrated Service Adapter (ISA), Cisco Routers 2600, 2800, 3600, 7200, 7500 Catalyst 2900, 3560, 5000, 6500/6500-E, Cisco NAC Appliance 3390, Cisco Sup 720, IBM PS/270 LAN Bridge, IBM 3174 ,3274 Control Unit, Modems, Motorola Codex 3500/3512 CSU/ DSU, Aruba Systems 800, 2400, 6000, Aruba AP 65,70 Structured Cable System Level 3, Cat 5E, 6, Fiber Single/Multi mode , GBIC Adapter

Protocols
ISO/OSI layers, Token Ring, Ethernet, LLC (802.2), T1/T3, Optical Transports, ATM, ISDN, Frame Relay, SNA SDLC, IPSEC, TCP/IP, ICMP, SNMP, RIP, BGP, IGRP, EIGRP, OSPF, PPP, HTTP, TACACS, DHCP,TFTP,SSH, CHAP, PAP, ISDN PRI’s and BRI’s, NAT/PAT.

Test Equipment
Token Ring & Ethernet Lan Analyzer, T-BERD Communication Analyzer 950, 2000, 6000, Fluke LAN Tester DTX-1800

Professional Training
Interconnecting Cisco Network Devices
Building Scalable Cisco Internetworks
Building Cisco Multilayer Switched Networks
Troubleshooting Cisco Networks
IPsec Virtual Private Network Fundamentals
Cisco ASA and PIX Firewall Fundamentals
Junos Router Bootcamp
Sniffer Pro Network Analyzer (L2& L3)
Sniffer Enterprise Reporter with Visualizer

Professional Experience

1999-2009,Confidential, New York, NY: Lead Network Engineer

• Developed and implemented high level technical strategies, detailed designs and integrated solutions as well as hands-on third level troubleshooting of complex problems across all layers of the OSI.
• Led the Engineering for (AEB) American Express Banking group.
• Responsible for network engineering, design, implementation of the Global IPSec network.
• Managed and led the weekly IPSec engineering call.
• Researched and presented solution for next generation encryption environment to AEB senior management and the Network Integration managers.
• Designed and delivered 4 business continuation sites. Located in Carlstadt NJ, Jersey City NJ,
• East 52nd Manhattan NY , Pearl River NY, Minneapolis MN, and Fort-Lauderdale FL.
• Supported 800 Cisco Network Devices (Routers,Switches,Firewalls) for 10,000 users across 25 sites throughout multiple regions within the United States, Europe, Asia Pacific and Latin America
• Experienced with Cisco catalyst switches 6509& 6513, 2950, 3560, and RSM, Sup32, Sup720 Cisco Routers 7507,7206VXR ,7204VXR, 3640,2650,2851
• Monitored and troubleshot routing protocols: EIGRP, OSPF, BGP, RIP
• Responsible for engineering support for network security in-band /out-band for the North East. Implemented Interior Zone Gateway (IZG) and Perimeter Control Point (PCP) environments.
• Designed & Implemented a Third Party network for the headquarters in NY. Infrastructure included Cisco 7206 routers, 3560 Switches and 535 PIX firewalls.
• Implemented and supported a global IPSec network for American Express Bank payment traffic
• Functioned as a liaison and subject matter expert for the implementation of Reuter’s, environment for AEB Trading group and AMEX Executive team at the NY headquarters.
• Maintained responsibilities for Compliancy Control of the network configurations on Cisco Routers and Switches for the North East region. Led the changes to ensure that the non-compliant network devices were brought within AMEX Standards and compliancy. I wrote and implemented all the scripts to modify the devices configuration on multiple Routers and Switch platform.
• Designed and deployed a guest internet network to support multiple business groups at the NY headquarters. The environment provided open internet services for customers, contractor and corporate events.
• Developed operational procedures for various business units requesting open internet access for corporate events or guest/clients.
• Turned up new customer point-to-point, frame-relay, and ATM circuits as required. Opened trouble tickets, and interfaced with telecommunications providers to resolve issues on both new and existing circuits
• Provided 2nd and 3rd level support for AMEX enterprise IP network, responding to outages, and working closely with other Network Operations Centers and telecommunications providers to debug and diagnose network and circuit problems
• Re-engineered AMEX corporate transportation network to meet increasing customer demands. Implemented a Wired, Wireless solution, Harden both environments with Aruba and McAfee security appliances.
• Coordinated the annual Release Management efforts to upgrade system hardware and IOS throughout the enterprise network; Devices upgraded were Routers, Switches and PIX Firewall IOS using TFTP. Coordinated with multiple vendors to ensure successful system recovery after power down and up.
• Worked with regional engineers on the development and testing of a NAC environment for the NY campus. Evaluated the performance of the Cisco NAC appliances on Amex’s network. Built the Test environment and deployed Cisco 3390 Clean Access Manager (CAM) and the Clean Access Server (CAS) also worked with local group to ensure that production traffic was not impacted.
• Supported capacity planning and analysis, network design, and provided recommendations for WAN an LAN infrastructure upgrades for the global network.
• Built and maintained Visio documentation database for the enterprise network topology.
• Implemented SNMP Community string and Netflow configuration for Problem Management and Statistical data analysis on Core and remote routers.

1997-1999 Confidential,NY: Senior Network Engineer

• Researched and recommended Year 2000 compliant network equipment.
• Performed LAN Analysis tested and monitored production network for Y2000 application.
• Analyzed and resolved daily issues on LAN and WAN environment for 300 users.
• Acted as direct contact for customer moves and changes.
• Evaluated costs and design constraints for migration of Token Ring environment to Ethernet environment.
• Developed and implemented customer LAN and WAN.
• Designed and managed several infrastructure upgrade projects which cost $250K.

1992-1997 Confidential, NY: Senior Telecommunications Analyst
Network Migration Team

• Supported over 5,000 users with their technology requests on a daily basis
• Coordinated the moves and changes of the 5,000 employees including documenting user’s needs and labeling schemes, setting up network connection, and testing the infrastructure cables from the desktops to common room.
• Upgraded the entire bank’s old hardware from Lattis net hub to Bay Network hub in five buildings. Project cost was $10M.
• Installed new network environments such as Token Ring, Ethernet, FDDI, CDDI, and VM.
• Maintained the updates in the bank’s infrastructure database.

Network Service Support Team

• Provided on site support for 2,500 users trading environment and NY Stock Exchange.
• Supervised and trained 3 mid level technicians.
• Acted as subject matter expert for network layer 1-2-3 problems for entire company.
• Installed infrastructure cabling from MDF to user location.
• Implemented & Supported Cable Management data base.

1987-1989 Confidential,White Plains, NY: Telecommunication Associate II

• Implemented & supported Cable Management data base.
• Interfaced with Operations, Field Support, Teleprocessing Implantation and various
• Vendors to resolve production and application problem in X.25, SNA environment.
• Developed and maintained Teleprocessing operation procedures for LP Comma 2000
• Data Scope. Trained co-workers in the usage of equipment.
• Updated daily Teleprocessing procedures and NCR/Comten instruction after monthly gen.
• Created and maintained procedures for ARIES and NCCF.
• Configured and installed hardware such as modems and terminal.
• Also ensured their Network continuity.
• Loaded NCR/Comten front-end processors on primary and backup path using cross
• Channel and unloading procedures.
• Diagnosed and resolved chronic SNA problem.

Education :Confidential