Objective

To obtain a position in the IT field, use my existing skill set, and add upon it until I am a valuable asset to my employer.

Employment History

Systems Analyst

07/2012 - Current Confidential, FL

• Tasked with analyzing, developing and deploying a solution to patch and update over 150 legacy standalone (non-networked) computers from NASA United Space Alliance (USA) contract throughout Kennedy Space Center, Cape Canaveral Air Force Station, and Patrick Air Force Base, in order to meet and exceed NASA IT security guidelines.
• Developed a system to document and image each system, making sure to meet NASA Plan of Action and Milestones (POA&M) requirements in updating and documenting each system.
• Converted the images into VMware virtual machines.
• Patched the virtual operating systems and software through use of WSUS Offline Update tool, and LocalGPO group policy applicator, as well as manually updating system software (including Symantec Endpoint Protection, Adobe, and Java products).
• Repackaged the updated virtual systems into images, redeploying the updated images to the source computers.
• Ran offline MacAfee Foundstone security scans, CIS CAT (Configuration Assessment Tool) and Dell KACE inventory scans on resultant systems, to verify NASA IT Security guidelines are met.

Senior Field Tech / Transition Asset Lead

05/2012 - 7/2011

Confidential,Cape Canaveral, FL

• Member of ACES deployment team. Transition work from ODIN contract to Hewlett Packard ACES IT contract award.
• Responsible for replacing all ODIN computers at Kennedy Space Center. Deployed upwards of 10 computers per day, as part of the transition work.

Desktop Support

01/2012 – 5/2012

Confidential,Cape Canaveral, FL

• Working as a subcontractor under ANALEX / A.I. Solutions; responsible for supporting the daily IT needs of 300 NASA employees under the NASA Launch Services Program / ELVIS.
• Performed DOD compliant erasure of computer systems for excess (DBAN) in preparation for transition to new contract.

Senior Field Tech / Transition Asset Lead

08/2011 - 10/2011

Confidential, Cape Canaveral, FL

• Transition from the expired Lockheed Martin ODIN contract to the new Hewlett Packard ACES IT contract award.
• Responsible for replacing all ODIN computers at Kennedy Space Center, Stennis Space Center, and Marshall Space Flight Center (approximately 25,000 computers total).

Senior Helpdesk Support

2008 - 2011

Confidential,Madison, AL

• ­Tier 1 first call resolution support working on a 24/7/365 helpdesk.
• Part of the Macintosh support team that remotely supported some 20,000 (ODIN) Macintosh users across all NASA centers, and JPL.
• Second shift team lead thatsupervised a group of 5 supporting all NASA centers between 3pm and midnight.
• Systems administration - NetIQ Directory Resource Administrator Web Console, Active Directory (account/group management) Exchange management, Outlook/Entourage configuration, VPN Configuration/account management/Troubleshooting (Cisco Systems Secure Desktop and Cisco Systems VPN Client application) RSA security admin console management (Two Factor Token Infrastructure RSA Token account management/RSA token troubleshooting) IP address management, domain password resets, temporary admin rights, McAfee Endpoint Encryption recovery console.

Field Service Technical Consultant

2007 - 2008

Confidential,Madison, AL
Houston, TX

Overall contract support:

• Supported any and all IT (among other) needs for Coastal International Security as they undertook a large-scale security force contract turnover for NASA Protective Services.

Server Support - Computer equipment / Initial staging of Contract Mgt Office – Marshall Space Flight Center, Madison AL:

• Supported/Administered SharePoint server.
• Built a staging area to configure new computer equipment in bulk.
• Deployed all computer equipment as new employees were brought onboard
  including laptops, workstations, and printers.

Coastal International Security / NASA Protective Services - Johnson Space Center Contract Transition Team:

• Procured computer equipment to set up a small office environment for my colleagues to work in an empty office space.
• Supported any computer/OS break / fix issues that arose with Coastal computer equipment during the transition.
• Liaison between NASA JSC and CMO (in Alabama) for all IT needs.

Consulting / Information sourcing:

• Interviewed various JSC NASA contractors, gathering a collective inventory of all government funded equipment and non GFE IT assets currently in use by JSC Fire, Ambulatory, and Security / Police offices.
• Assessed current security computer equipment inter-dependencies and deficiencies; determining their current roles, and existing lifecycle plans with any dated equipment.
• Determined any challenges and deficiencies that Coastal could face after the transition completion.

Website publishing/maintenance/support:

• Assisted the SharePoint administrator in publishing a publicly facing website used to advertise job offerings to prospective security force candidates at JSC Houston.
• Assisted the SharePoint administrator with maintenance of this public site.

IT Consultant

2006 - 2007

Confidential, Seattle, WA

• Server- side and network support
• Application management and life cycle updates.
• Rack mounted and deployed new servers and switches as they were implemented in the server life cycle.
• Setting up servers.
• Weekly review of event logs during regular server maintenance reviews, on to the resolution of any problems discovered.
• Group Policy, Exchange management (Exchange 5.1 to Exchange 2003).
• Backup management and disaster recovery (Backup Exec ver 11d).
• Deployed WSUS3, and managed Windows Updates for clients.
• Troubleshooting internet (IIS) and email blacklist issues.
• Blackberry Enterprise Server (BES) management including user account management.
• Maintained, managed, and resolved viruses through the Norton Antivirus console along with manually cleaning severe viruses from systems.
• Successfully moved a 24/7 medical organization across town with no downtime, maintaining some level of organizational operation during the move.
• Set up new public IP, moved the MX records, adjusted HOSTRECORDS, installed the servers, switches, and desktops at the new office location.
• Worked to resolve all issues as they came up after the move.

Education and Training

High School Diploma

Skill Set Keywords

NetIQ Directory Resource Administrator Web Console, Active Directory Users and Computers Account management (adds-moves-changes) - RSA security admin console (TFTI RSA Token account management/RSA token troubleshooting) Data At Rest Mcafee Endpoint Encryption (DAR MEE) Account management/troubleshooting, Altiris Deployment Solution (Installation/configuration-deployment/management) - HP OpenView, Windows Server 2003/Server 2008 installation/configuration/troubleshooting/support, Exchange, Outlook, Entourage, MS Office Installation configuration/troubleshooting, IBM Lotus Notes suite, IBM Lotus Domino Laptop-desktop-printer-server hardware installation, configuration, networking and repair, Windows 7, Windows Vista, Windows XP, Windows 2000, Macintosh, OSX installation/configuration/networking, troubleshooting/repair, Remedy, Web Remedy, HP, Compaq, Dell, Toshiba, Lenovo laptop/desktop hardware installation/configuration/troubleshooting/repair, Ghost, Ghostcast installation/configuration/Imaging, Sysprep, Registry editing, Norton Antivirus Console management, virus definition updates, manual removal of severe viruses, MSIEXEC Script/automated application installations/upgrades, Server hardware disaster recovery, Remote Access (MSTSC/Terminal Server) Timbuktu, Bomgar remote access, IPAM (IP Address Management) BT Diamond IP - IPControl, , WSUS 3 installation/configuration/management, Cisco Systems Secure Desktop/Cisco VPN client installation/account management/troubleshooting, VMWare Fusion, Parallels, Backup Exec 11D, CAT5/crossover cable creation, cable ceiling pulls/network telephony jack installation, telephony troubleshooting, and installation(VOIP, analog and digital)– outlet toning/troubleshooting, telephony punch-down/cross-connect (55/110 block).