Summary

An experienced telecommunications professional with more than 24 years experience successfully managing and fulfilling customers' needs by skillfully building strong relationships, assessing business needs and implementing creative and cost effective solutions. Consistently demonstrates a passion to exceed organizational goals by increasing market share, improving customer satisfaction and quality and reducing cost. A passion for attention to detail and meeting deadlines.

Professional Experience

Confidential

Consulting Jan. 2009 - Current Self-owned consulting telecom for enterprise customers in town. Consultant

• Assist customers with negotiating contracts with telecom vendors.
• Working with local carriers and managing telecom projects for customers.
• Exploring ways to save monthly telecom dollars for customers.
• Managing contractors to perform telecom duties for customers.

Confidential, Austin, TX Jan. 2001 - 2008
Start-up Nortel Distributor specializing in the installation, service, and support of all Nortel products
and VOIP technology.

Project Mgr./Sales Engineer
Supported approximately 30 embedded PBX customers by maintaining their systems and equipment, identifying and resolving problems and issues and proactively seeking out new PBX customers.

• Effectively managed a Nortel PBX Enterprise solution for 250 users at a customer site. Used MS Project Mgmt. Tools to manage project. Used Nortel Engineering tools to engineer PBX to be sold. Once sold I was the customer interface and Manager in charge of making sure that all Voicemail, PBX, and IP applications were functioning properly.
• Performed a thorough needs analysis and researched the customer's equipment in order to engineer a Nortel PBX Upgrade for core system and voicemail for a customer with over 150 users. Managed project with MS Project Mgmt. Tools,
• Engineered a quote for a large Nortel PBX supporting over 1100 stations and then assisting with the implementation and managing project which included Call Accounting Applications, VOIP Telephony, and Unified Messaging in their Nortel Call Pilot Applications. Managed project from inception to completion, meeting deadlines, giving attention to detail, and making all parties aware of activities.
• Repaired the business relationship with a Nortel, PBX, multi-level, multi-platform customer who had experienced long term problems. I thoroughly researched and resolved the problems and worked with internal departments to prevent future complications. This was a multi-site, with several cities connected through VOIP, that had to be communicated to and worked with to make sure all sites communicated properly.

Confidential, Austin, TX 2000 - 2001

Local carrier telephone company that provides dial tone and CPE equipment.

PBX Systems Engineer 2000-2001

Engineered PBX, Data, and VOIP quotes, provided technical support to (10) Account Executives,
Performed Site Surveys of end users telephone equipment, took part in Sales Presentations to executive levels of customers and assisted Operations department in difficult customer service issues.

• Surveyed a large, multi-state telecom corporation to determine their need for a call accounting application and in the process built a positive relationship with the customer. Also surveyed their existing equipment and determined what their level of need was for a call accounting application. Engineered a new call accounting application and signed them to a new $80K maintenance contract.
• Engineered a $1 million telephony solution that was sold to a local utility organization. Researched products, decided on quantities and levels of operations. Provided a multi level platform of TDM and IP Telephony technology to replace the existing antiquated telephony solution.
• Worked with multi-site national organization with sales engineers in other states to provide a complete corporate solution sold to the customer. Researched products necessary for Texas regions. Coordinated projects to allow my engineered solutions to be added with global solution.
• Made Customer Presentation to the Board of Directors at Houston Tillotson College using MS PowerPoint Presentation.
• Made a number of Customer Presentations with AEs and without.

Responsible for installations, maintenance, and repairs of PBX and key telephone systems and installations of Ethernet connections and terminal/host LAN connections and integrating.

• Lead technician responsible for 3 contract technicians at a million dollar Nortel PBX installation. Installed PBX cabinets and equipment. Managed technicians in cabling, cabinet installations, programming features, etc.
• Successfully implemented a $1.1 million, under budget installation of a communications solution for a U.S. military base by effectively managing the on-site installation of a 1,500 station PBX telephone system two weeks prior to the cutover of the new solution resulting in the customer being 100% operational within one month;
• Consistently and effectively salvaged hard-to-please customers by resolving tough issues and problems and building solid relationships. In cases of irate customer situations I was the "go to" guy that was sent on site to resolve issues and pacify customers.
• Upgraded all Nortel Meridian Mail Voicemail Applications for Y2K.

Education/Technical Skills/Recognition
Business Administration

Fujitsu Technical Certifications.

Skilled in MS Suite, MS Project Manager, Windows 98/2000/XP,
the Nortel Configurator Application and the Nortel NNEC Engineering Tool

Extra Mile Non-Management Award, Southwestern Bell Telephone