SUMMARY

Information Systems professional with over 26 years of experience in Network Administration, WAN/LAN support, VOIP, Active Directory, Desktop Support and email/voicemail administration/support. Technical support experience includes Citrix, SMS, ESX VM, and PBX administration in addition to remote meeting solutions including Live Meeting, WEBEX and video conferencing. Team Player who is customer focused and contributes to the organization by enhancing processes and values that provide quality service to both internal and external stakeholders. Strengths include Project Management, Sarbanes Oxley audit requirements, process improvement and innovative solutions geared toward increased productivity.

EXPERIENCE

Confidential,Systems Engineer Hammond , IN October 2010 August 2011

• Provide primary support for 1100 Windows, UNIX, and VM Servers at the Hammond, Indiana NiSource facility including analysis, and monitoring scheduled backups.
• Travel to remote sites to remediate server problems which require on-site maintenance. •
• Conduct Server Builds DNS, WINS, DHCP, ADUC, ADSS, and AD and server migrations while ensuring minimal disruption to the business.
• Coordinate and implement hardware installations, software installations, and server upgrades, both manual and automated imaging process via Ghost, Altiris and MSADS.
• Troubleshoot processes to ensure minimal interruption for internal/external customers including viewing System event logs and backup status.
• Ensure all processes adhere to audit and compliance requirements as defined by Sarbanes Oxley (Sox), Department of Defense (DOD) and Citizens Utility Board (CUB).
  Administration responsibilities include server builds, configuration, VMWARE, Legacy domain,
• Tivoli Storage Manager, cluster configuration, VMWARE 3.3, SMS, Citrix, Trend and Symantec, and WSUSpatch management.
  Server Decommissions, Steady State, and Remote location administration.

Confidential,(Consultant for Motherboard PC) - Chicago, IL October 2007 June 2010

Systems Engineer Project Manager

• Provide primary support for 11 Windows Servers, including analysis, and monitoring scheduled backups.
• Project management for several strategic projects, including Fetal Monitoring, Meditech EMR, Card access Control, Infrastructure improvement to support initiatives. VoIP Phone switch implementation, and new building wiring.
• Router and Firewall replacement, management and administration.
• Vendor management Projects, hospital regulations, deliverables, and budgets
• Executive conference room Audio-Visual project and implementation.
• Coordinate and implement hardware installations, software installations, and server upgrades, Desktops and remediation
• QA testing of proposed modules for Meditech system.
• Ensure all processes adhere to audit and compliance requirements as defined by Sarbanes Oxley (Sox), Joint Commission
• Administration responsibilities include server builds, configuration, VMWARE, Legacy domain,
• Network Management and Administration.
• All projects successful, on time and within budget

Confidential,Arlington Heights, IL
Largest plastic surgery specialty organization in the world.

Information Systems Network Manager October 2008 November 2009

• Managed infrastructure which included WAN, LAN, Telecom, NOC, and AV. Traveled to remote sites to determine site needs and remediate Infrastructure problems which require on-site maintenance.
• Ensured and maintained site compliance with HIPPA, Sarbanes Oxley, and other regulating organizations
• Exchange 2003 Administrator.
• SharePoint Administration.
• Watch Guard firebox Firewall administrator
• Administer FTP sites corporate-wide
• Conduct annual offsite Disaster Recovery testing
• Align technology to fully support business objectives.
• IT strategy and annual planning.
• Manage maintenance and enhancements to all web-based applications.
• Ensured sql database was properly maintained and reports were accurate and accessible to the business.
• Ensured maximum availability of computer systems throughout the Company.
• Responsible for the provision of IT infrastructure services including desktop applications, Local and / or Wide area networks, IT security and telecommunications.
• Development and implementation of new systems.
• Work with senior management to propose, agree and deliver IT service to defined Service Level Agreements (SLAs).
• Responsible for the annual IT Budget.
• Managed the IT department including staff appraisals, pay reviews and career development.
• Responsible for IT hardware, software and maintenance procurement.
• Develop and maintain a disaster recovery plan, IT security policies, company website.
• Provide regular updates to the CEO on all aspects of the IT Department

Confidential,Chicago, IL
Non-regulated natural gas, electric and alternate fuel supplier, also providing energy management and consulting services.

Information Systems LAN Analyst April 2005 October 2008

• Provide primary support for 450 Windows, UNIX, and VM Servers at the Chicago, Illinois facility including analysis, and monitoring scheduled backups. Travel to remote sites to remediate server problems which require on-site maintenance.
• Conduct DNS, WINS, DHCP, ADUC, ADSS, and AD migrations while ensuring minimal disruption to the business.
• Coordinate and implement hardware installations, software installations, and server upgrades, both manual and automated imaging process via Ghost, Altiris and MSADS.
• Troubleshoot processes to ensure minimal interruption for internal/external customers including viewing System event logs and backup status.
• Ensure all processes adhere to audit and compliance requirements as defined by Sarbanes Oxley (Sox), Department of Defense (DOD) and Citizens Utility Board (CUB).
• Administration responsibilities include server builds and procurement, EMC SAN and storage configuration, exchange, Microsoft Virtual Server (MVS), Legacy domain, Insight Manager Integration, cluster configuration, VMWARE 3.3, SMS, Citrix, Trend and Symantec, and WSUS patch management.
• Administer FTP sites corporate-wide
• Conduct annual offsite Disaster Recovery testing

Confidential, Lake Forest, IL
A global specialty pharmaceutical and medication delivery company that develops, manufactures and markets products that help improve the safety, effectiveness and costs of patient care

AD Engineer/Consultant TekSystems August 2004 April 2005

• Facilitated the data center relocation and onsite migration of 900 servers which included international locations.
• Ensured data center migration activities complied with the Sarbanes Oxley, Food and Drug Administration (FDA) HIPPA, and the Department of Defense.
• Provided 24/7 on call support and trouble ticket resolution for server-related issues
• Administrator for Legacy Domain, Insight Manager, EMC SAN and Storage administration/configuration.
• Primary support for server related activities including server procurement, domain administration, rack wiring, patch scheduling, server builds and administration.
• Utilized DNS, WINS, DHCP, ADUC, ADSS to conduct server support related activities.
• International Travel to remote sites for remediation.

Confidential,Deerfield, IL
NCH is the premier promotional marketing services provider of coupon processing and innovative marketing solutions for the retailer and manufacturer of fast moving consumer goods

Information Systems - Senior Technical Associate April 2004 May 1997

• Provided primary support for all 29+ Windows Servers in Deerfield, Illinois including analysis, scheduled backups, hardware/software installations, and upgrades and troubleshooting with minimal interruption to internal/external customers. Viewed System event logs and backup status.
• Researched OS and Server BIOS versions for updates in order to maintain standards among all servers. 2nd level support for internal WAN/LAN customers.
• Submitted new product recommendations including capital equipment purchases. Perform Beta test configuration, installation prior to workstation deployment of final product.
• Maintained Hardware inventory and software licensing compliance
• Setup and tested Remote Employees using Cisco Routers, VPN, and switches.
• Project Leader for W2K server upgrade, WINS expansion to the Mexico locations, Active Directory, Telephone service migration for local and long distance carriers, PBX upgrade, Company move of Servers, phone, voicemail and data to new location including securing a vendor to handle the wiring process for the internal infrastructure. Conversion of Token ring IP Users to Ethernet, Technical Services Intranet site home page content and layout, Technology driven innovations for annual NCH Symposium.
• Support internal and external telecommunication needs including maintenance of T1, ISDN, and Trunk lines. Telephone installations, PBX call routing and voicemail box management.
• Audio-visual setup and operations management
• Provided training on new hardware/software applications such as Webex, telephone, EC500, IP Soft phone.
• Primary contact for internal servers, voicemail, email, fax administration, PBX, and video conferencing systems.
• Managed and implemented PBX software upgrade that included features designed to increase employee productivity
• Plan and implement new server installations for core processes and applications.
• Reviewed and tested LAN server backup/disaster recovery procedures including documentation and recommendation/implementation of required changes.
• Communicated outages, changes, and server implementation/configuration to all impacted internal/external customers.
• Facilitated complete relocation of all user required network Servers, workstations, telephone/ telecommunication equipment, circuits and services from the Lincolnshire facility to the Deerfield facility.
• Documented the entire NCH telecommunication network for the Deerfield, IL and El Paso locations including network diagrams, vendor contacts, and emergency contact information.

Information Systems Senior Technician

• Documented the entire NCH telecommunication network for the Deerfield, IL and El Paso locations including network diagrams, vendor contacts, and emergency contact information.
• Ensured Y2K compliance and testing of all Compaq workstations, Toshiba laptops, financial software, and various other software applications. Complied a list of hardware and software components, applied hardware BIOS upgrades, tested software applications, and completing compliance certificates.
• Assisted with installation, upgrade, and in house support of internal and external applications including Launch, Benchmark, and Data link, Trend Trak, Great Plains, Fax Sr. and McAfee.
• Supported Local Area Network for all locations and on-going 2nd level support to the Helpdesk for problem resolution.
• Provided technical assistance to all employees including remote locations and work from home Users.
• Performed periodic review of network server disk utilization and worked with Users to delete unnecessary files.
• Designed and implemented the Automated Attendant which provided major enhancements to the Helpdesk including User options, system status, and the option to go directly to voicemail. Also, increased the percentage of calls that are answered by the Helpdesk opposed to voicemail by increasing the coverage path.
• Performed normal day-to-day installation, changes, and troubleshooting of telephone and voicemail systems.
• Reduced the cost of maintenance, leasing and purchases for fax machines by installing Fax Sr. client software. Configured the telephones and fax server to allow employees to receive faxes directly to their workstations.
• Implemented Helpdesk improvements including problem tracking software, surveys, and procedural changes.
• Installed new server hardware, LAN print server upgrades, operating system and MS Exchange server software.
• Automated installation process for Windows 95 standard workstations and applications by creating batch files which resulted in decreased installation time. Documented installation procedures for workstations.

Confidential,Chicago, IL
Not-for-profit academic medical center based in Hyde Park on the campus of the University of Chicago
Communications and Security Systems Supervisor January 1991- February 1997

• Project Management
• Database design and presentation
• Systems Administration for the Access Control System
• CCTV System and audio recording.
• Systems Analyst for department including Software installation, LAN and hardware maintenance/support.
• Supervised and conducted annual performance appraisals for 59 employees.
• Provided training and orientation for personnel that included departmental policies and procedures.
• Maintained 1.2 million dollar Annual budget for Communications division and recommended Capital equipment purchases.

EDUCATION

Certificate in Computer Programming

SKILLS

• Windows NT, 95, 98, 2000, XP, Vista, and Windows 7
• Windows Server 4.0, 2k, 2k3,2k8 Linux, IIS, 2000/2003/2008 Domain Server Administration, installation and configuration. Telcom server
• WNS, DHCP, DNS, GPO, Logon scripts, Cluster administration, Terminal services, Exchange 2003
• Active Directory Users and Computers, Active Directory Sites and Services, Mainframe Programming including COBOL, Assembler, UNIX, RPG, Macro Assembler, Plain English, C and C+.
• 600 hours hands on compiling, coding and debugging.
• Proficient in MS Office 97, 2k3, 2k7applications including Word, Excel, PowerPoint, Visio, Publisher, Access, and Project
• Knowledgeable of installation, administration and configuration of software applications File maker Pro, OS2, Great Plains, Hyperion, ODBC/SQL, SMS, Site Server, Virtual Server, Vmware, Citrix, SMS, WSUS, St. Bernard, Daneware, Trend Micro, Symantec/Norton, McAfee antivirus, FaxWorks, and all Microsoft Resource kits and tools for administrators.
• Certified PC Technician, Definity Basic Administrator and Intuity Messaging Solutions
• Certified Emergency Response Technician - OSHA Placarding and Chemical spills.
• Microsoft Certified Windows 2000 Network Manager and Windows NT to Windows 2000 Support
• Network and Lucent/Avaya PBX Administrator
• Gensys, Magic Service Desk, Surf control for End User spam, SIM Dell Openview, SharePoint Portal, Solorwinds,
• Change Management and Incident reporting, Verisign certificate management, RSA/Authentex tokens for Remote access