Objective

Seeking assignments in Project Management, Networking Operations & Maintenance & deliver solutions for complex technical requirements in the IT/ ITeS/ BPO sector.

Professional Experience

As a technical consultant, I have been involved in a variety of project solutions for IT Infrastructure (Servers, SMS solutions, Cabling mainly in the last year) and Unified Communications infrastructures (CUCM, CCME, Call Billing, Call Recording),focusing on delivering, new implementations. The role is a combination of different tasks: designing, implementing, delivery and post-sales support.

Worked as a Technical Consultant
Confidential,Doha-Qatar, From Feb2011 to Till Date

• Responsible for development, support and implementation of Network Architectures.
• Design, implementation and troubleshooting of CISCO Architecture for Voice, Video and Integrated Data (AVVID).
• Designing and Implementing Third Party application Call Billing Call recording with Unified Communications based on customer requirement.
• Generates CUCM configurations from Low Level Design for Unified Infrastructure.
• Performs related technical support functions on problem resolution in support of clients.
• Successfully manages customer relationships.
• Performs analysis and diagnosis of complex networking problems.
• Provides remote or onsite deployment support.
• Pro active and reactive support services.
• Executes all phases of project delivery including network staging, implementation and handover.
• Supports pre-sales activity.

Worked as a System Engineer
Confidential,CBE-India, From July 2006 to August 2008
.
Level I & II System Engineer. Client (IIFL)

• System Engineer assisting a team of specialists providing support for 2000+ Call Center and Traded Terminal, both local and remote site users in a Windows NT4.0/2000 multi-domain Mixed Mode Network utilizing Remedy Action Request System for Trouble Ticket Management. Hands-on daily tasks include:
• Network connectivity troubleshooting TCP/IP 10/100BaseT network and Wireless using Cisco and Nortel Networks Routers, Switches Supporting both Desktop and Laptop PCs using standard PCI, PCMCIA and Wireless NICs.
• MS Outlook 2003/2007 MS Exchange Server configuration, trouble-shooting and on-site user training.
• Support and configure the full MS Office 97/2000/2002 Office Suite.
• Install and configure network and local laser/dot matrix printers using Windows NT/2K TCP/IP Print Services supporting HP, Toshiba and Wipro b/w and colour printers, Barcode and Label printers.
• Install and configure Dell/Zenith/Wipro/Hcl systems desktop and laptop PCs using Windows XP , 2000 Professional SP2 , and NT4.0 Server operating systems via direct installation and by using PQDI and Norton Ghost. Co-ordination with the respective vendor for support and spare replacement.
• Special Projects Coordinator for remote sites.
• Responsible for planning, documenting, and implementing special projects that require immediate and timely execution with extremely low margins of error.
• Manage peer teams of 1-5 personnel to accomplish short and long term projects in accordance with guidance from management, project requirements and target objectives.
• Communicate effectively with peers, superiors and subordinates to ensure management intent, compliance with project directives and overall success of the project
• Document and track the status of the project s milestones, challenges, and alternative resolutions to provide management with useful and accurate operational data.
• MacAfee Virus Scan Enterprise Edition 8.7i with ePolicy Orchestrator.
• Dell Power 3000i SAN (Storage Area Network) storage device management.
• Allocating space for applications and voice recording in SAN.
• Working towards ensuring a 100% secured LAN and WAN as per IIFL Information security policy.
• Installations & configuration of server like windows 2000/2003, Exchange 2003 Win 2003 Domain Control implement and Maintenance for Active Directory, Group Policy Domain users Managing, Domain User Level Sharing Permission.
• Dell Power edge 2840 servers (ADS, Dns, Dhcp, Exchange, Backup, Application, Linux 4.0 for DCP)

Worked as a Senior Engineer IT Infra Structure
Confidential,India, From Aug 2008 to Jan 2011

Project: Customer Service Inbound & Outbound Process
Client: Confidential,
Application: Aspect Ensemble Pro 5.2 & 6.5.1 Dialer
Application Users: 500 Users

• Configure and managed the complete operations of Customer service supporting of 500 license of Aspect 5. 2 & 6.5.1 Dialers with in-house developed CRM software for Internal Employees.
• Configured and managed 16 PRI line with 480 channels Connected in DCP card with servers.
• Data’s uploading using SQL server for outbound process.
• Creating campaign, groups and assigning administrator rights for team leaders and managers. Generating reports at end of the day based on call handled by each team.
• Coordinating with service providers to manage the international lease line.

Project: Traded Terminal Inbound & Outbound Process
Client: Confidential,
Application: convex, nexus predictive dialers
Application Users: 200 Users

• Configure and managed the complete operations of Traded Terminal supporting of 200 licenses of convex, nexus web based predictive dialers with in-house developed CRM software for Internal Employees.
• Configured and managed 7 PRI line with 210 channels Connected in convex & nexus voice logger servers.
• Data’s and campaign management using by Sybase based queries.
• Creating campaign, groups and assigning administrator rights for team leaders and managers. Generating reports at end of the day based on call handled by each team.
• Coordinating with service providers to manage the international lease line.

EPABX and Voice logger Management

• Configure and Managed Nortel Networks CS1000E EPABX.
• Nortel IP phone and Soft phone configuration.
• Configure and managed Nexus PRI to Analog conversion based EPABX.
• Configure and manage Nexus Analog voice logger.
• Voice based Backup and storage management.
• Manage PRI lines for IP phone communication.

Network Management

• Manage IPLC (International private lease line circuit) for Dialing purpose.
• Manage Passport 7480 & Meridian-11 C
• Manage MPLS 8MBPS Reliance & 8MBPS Airtel (Multiprotocol Layer Switching) for branch communication.
• Manage ADSL & PPPoE 4 Mbps connectivity for internet access

Technical Skills

Unified Communications

• Cisco Unified Communications Manager Features and Services.
• Cisco Unified Communications Call Routing.
• CDR analysis and reporting.
• Knowledge about dial peers.
• The knowledge about FXO, FXS, T1 and E1.
• Protocols: SCCP, SIP, MGCP, H.323.

Switches and Router Management

• Configure and manage Nortel Core Switches for VLAN & TLAN creation.
• Configure and manage Nortel switches for LAN creation.
• Manage Cisco 2800 & Techroute routers for VPN and WAN communication
• Commands of routers and switches
• Major routing protocol configuration.
• Networking topology, access control list.

Microsoft Operating System

• Operating System : Windows 98 / NT / 2000 / XP /2003 / Vista / Windows 7.
• Servers : Windows 2000 / 2003/2008, Exchange Server 2003
• Windows Server 2003/2008 : Installation, File Sharing & Security, ADS, Configuring Profiles
• Email System : MS Exchange Server, MS Outlook, Outlook Express.

Security Management

• Configure and manage Sonicwall-1020 Firewall.
• MacAfee Virus Scan Enterprise Edition 8.7i with ePolicy Orchestrator 4.0

Storage Management

• Red hat servers used for Concerto – Dialer voice files and voice logger storage management.
• Dell Power 3000i SAN storage device management.

Hardware

• Router & Switches : Cisco Routers - Cisco 2500, 2600, 4000 and 7200 series

Cisco Switches - Cisco 3745, 2950, 3550 series
Nortel Core Switches

• Servers : MCS 7825,MCS7835,MCS7845,IBM,HP,DELL

Technical Certifications

• CCNA (Cisco Certified Network Associate).
• CCNA-Voice (Cisco Certified Network Associate).
• CCVP (Cisco certified voice professional CCVP).
• Pursuing CCIE VOICE.

Professional Qualification

• Bachelor’s Degree in Electronics and Communication Engineering
• Diploma in Electronics and Communication Engineering