Talented IT professional with multiple certifications. | Background in network / systems support.

Well - developed management / administration skills. | Adept as a team player and working independently

Hard working, detail oriented, able to multi-task. | Excellent verbal/written communication skills.

Technical Skills

Certifications:MCSE - 2003 & NT 4, MCSA - 2003, MCP - XP/2000/NT 4 Workstation

A+, HP LaserJet - 4000, 5000, 5Si, 5L, 6L, HP Pavilion & Vectra, Compaq DeskproOperating Systems: MS-DOS, Windows 95, 98, NT 4, ME, 2000, XP, Vista, 7 Servers: NT 4, 2000, 2003, 2008

Hardware: DELL - Latitude, Optiplex, Precision, Compaq - Presario, Deskpro, HP LaserJet Printers, Dell PowerEdge Blade Servers, HP Proliant DL series

Other Hardware: Sonicwall, Netgear, Linksys - routers/ hubs/switches, wireless routers, wireless cards, Blackberry Enterprise Server, Iphone, Smartphones, Zebra barcode printers

Tools: Exchange 2003/2007, IIS, SUS, Citrix Xenapp, VERITAS Backup Exec, Arcserve, Inoculate IT, Trend Micro, Symantec Endpoint Protection, PC Anywhere, RDP, Team Viewer, IEAK, Remedy, Support Magic, HP Jetadmin, RightFAX, various personal firewalls, Symantec Ghost Enterprise Edition

Networking: LAN/WAN, TCP/IP, WINS, DHCP, DNS, Exchange 2003, 2000/2003 Active Directory, SMS, Group Policy Objects, NTFS permissions, network administration, Netware 5, CAT5, cable & DSL modems, wireless, Network Load Balancing, Microsoft Terminal Services, Citrix, OpenRSM

Applications: MS Office 97/2000/2003,2007, Acrobat, Internet Explorer, Rumba, Visio, Mozilla Firefox, SQL 2005 (administration), various terminal emulation applications, ACT 2009, RFMS, VMware Server 2, Windows Server 2008 Hyper V

Professional Experience

TRC Staffing - Client: Confidential, Desktop/Network Technician Dallas, TX, 1/2008 - Current

Network Administration: 6 Windows 2003 Servers - 5 HP Proliant DL G4, 1 Dell PowerEdge 6600.

Exchange 2003, SQL 2005, CA ARCserve Backup 11.5, HP Webjet Admin, Sonicwall TZ190 routers, Zebra TLP 2844 barcode printers. WYSE terminals

• 50 user environment.
• Installed and administered Blackberry Enterprise Server 4.1.6,
• Securence Spam Filtering,
• Migrated from Citrix Xenapp Server to 2003 Terminal Services with NLB and Session Directory
• Symantec Endpoint Protection, Small Business Edition
• Installed WIFI with WPA2 encryption and MAC filtering.
• Occasional travel to remote locations for site support and various projects.
• Implemented IP based security camera surveillance system for 4 locations.
• Installation and administration of Sonicwall routers with VPN site-to-site encryption.
• SQL Server 2005 administration.
• Implementation and administration of WYSE terminals. 1200LE, S10, V90, V90LE
• Supported blackberry and Iphones for management and sales force.

Confidential, Desktop Support/Network Administration Irving, TX 2/2007 - 7/2007

• Domain administration for 10 Windows 2003 servers, SBS 2003, and XP Pro clients.
• 2003 Terminal Services with clients utilizing the RDP client.
• VPN setup, training, and support for remote users 24/7 on call support.
• Setting up additional routers (Linksys) and domain controllers for 2 remote sites.
• Exchange Server 2003 Administration for 75+ mailboxes.
• Implemented an open source network administration package for network, similar to SMS, called OpenRSM.
• Successfully completed software audit initiated by. No violations.
• Implementation of WSUS 3.0 for automatic updates for entire active directory.
• Administration of Symantec Backup Exec 10.
• Complete rebuild of Symantec Corporate Antivirus 10.2 due to improper configuration during OEM installation.

Various small IT projects D.B.A. - Confidential, 7/2004 - 6/2007, 8/2007-12/2007

Company names:

Confidential

• Specializing in short and long term contracts from Desktop Support to Network Administration.
• Exchange 20003/2007 administration. Create email accounts; administer web mail, mailbox settings.
• Ghost implementations for desktop upgrades.
• Network/Desktop Support Field Technician for various companies for on-site remote support of field offices.
• Troubleshooting and repair of HP printers for remote offices.
• Corporate Symantec Antivirus and Trend Micro Officescan implementation for 250 network nodes.
• Trained for and received MCSE/MCSA 2003 Certifications.
• Implementation and training for executives on Treo 650. (Personally & professionally use Treo 650)
• Phone Support for POS systems upgrade for remote stores.
• Installed Linksys wireless routers for Executives working at home with VPN connections.
• Installed Cat 5e and 6 wiring for network connectivity for small remote offices and locations.
• Inventory and document all computer equipment for medium sized call center.
• Installing printers, servers, desktops, laptops, routers.

Confidential, Bedford, TX Senior Desktop Support Tech 5/2001 - 7/2004

• Provided LAN system administration and Level 3 Desktop Support
• Installed and configured network systems, including creation of login scripts, network shares, user/email accounts, and printing capabilities.
• Active Directory, SMS, and Group Policy administration for locking down workstations and specific rights to global groups.
• Installed, configured, and administered DELL Power Edge servers, Precision workstations, laptops, and desktop computers.
• Researched, implemented, and administered Symantec Corporate Antivirus and Ghost servers.
• Supervised and worked with PC support teams with Move, Change, and Add of users and/or computer equipment.
• Standardized client computer images with Ghost and reduced desktop support calls by 80%.
• Backup/Recovery using Backup Exec 9 for backup and disaster recovery plans.
• Helped other divisions with their Active Directory and Group Policy Objects of user accounts remotely.
• Migrated laptop users from NT 4 to 2000/XP and trained them on using new OS.
• End user training of various applications, general internet and OS usage.

Education

Microsoft Certified Systems Engineer (MCSE) WindowsNT 4 and 2003

Microsoft Certified Systems Administrator (MCSA) Windows2003

Microsoft Certified Professional (MCP) NT4, 2000, XP, 2003

A+ Certified Service Technician

Dell Latitude, Optiplex, Precision workstation certified tech - (Premiere support)

HPDesktop and LaserJet Certifications

USMC, July 1992 - July 1997

Enable Computer training - Aug 1993