SUMMARY

CCNA certified technician with five years of enterprise-level, tier-2 desktop support and networking experience.
Proven ability to manage and troubleshoot VoIP hardware and software configurations at the Central Office and field locations.
Desire to move into a full-time networking career, working toward CCNA Voice, JNCIA-JunOS and eventually CCNP certifications.

NETWORKING SKILLS (HARDWARE)

Routers: Cisco (1841, 2620XM, 2621XM and 2811), Juniper J-Series.
Switches: Cisco (2950, 2950T, 2960, Catalyst 3560 Layer-3), Dell Powerconnect 3324.
VoIP: Cisco 7960 IP Phone, Aastra 6731i, 6757i IP Phones, Aastra Polycom 6000/7000 Series.
Firewalls: Cisco ASA 5200.
Circuit/Signaling: Test and troubleshoot circuits from DS0 and T-Carriers through OCx fiber.
Other: Linksys/Netgear Wireless Access Points, Port Testers, Wireless Signal Analyzers, HP JetDirects, Network Printers/Bizhubs.

NETWORKING SKILLS (SOFTWARE)

Operating Systems: FreeBSD UNIX, JunOS 8.5, Cisco IOS, Cisco ASA IOS 8.4.
Network Monitoring Tools: Basic Wireshark.
Enterprise Tools: Peregrine ServiceCenter, Cisco SDM, CCP and ASDM, Cisco CallManager Express 8.0.
Protocols:
WAN: Frame Relay, HDLC, ATM and IPsec VPNs, along with a solid understanding of MPLS, SONET and BGP.
Routing: RIPv2, EIGRP, Single-Area OSPF.
Switching: CDP, VTP, RSTP, VLAN management, 802.1q encapsulation, CoS, Port Security and Trunking.
VoIP: LLDP, SCCP, SIP, RTP, QoS.
Wireless: 802.11 family, BSS/ESS, WPA/WPA2 and encryption standards.
Other: Subnetting and VLSM, IPv6, DNS, DHCP, Telnet, SSH, NAT/PAT, ACL configuration.

PROFESSIONAL

Confidential, Tallahassee, FL
Distributed Computer Systems Analyst July 2007 Present

Provide Tier 2, in-person desktop support and training to approximately 1,200 users in multiple locations and agencies, and at all levels of seniority.

Key participant in implementation of AT&T/Aastra hosted VoIP system. Configure and troubleshoot Aastra hardware (IP Phones, Polycoms and Video Phones). As Group Administrator, manage web portal user configurations and submit MACD/CSA requests.
Administrator of Emergency Alert Messaging System for over 400 machines throughout Florida.
Networking Tasks: Show commands on closet switches to verify operation, running cable, port testing, network printer management, ping/tracert commands, DNS/DHCP troubleshooting, unauthorized Wi-Fi hotspot detection and reporting, VoIP hardware duplex and connectivity troubleshooting, regular interfacing with Network team on projects (Ex. - subnet changes).
Manager of loaner laptop pool. Train users in Verizon Aircard, Juniper SSL VPN and Citrix XenDesktop client usage.
Remote management of 14,000 PCs via Microsoft SCCM 2007.

Conduct extensive PC/laptop and printer break/fix. Office 2003-2010 and other database, software and web application support within Windows XP, 7 and Mac OSX.

Primary for executive/vendor presentation setups (Teleconferencing, A/V equipment, projector hook-ups, Webinars), often conducted with little to no notice.
Negotiate with vendors for part replacements on faulty/past warranty machines. Saved Department over $500 by negotiating recovery of 63 lost licenses from a software vendor.
Completed inventory reconciliation of over 1,200 PCs and other equipment at four locations in one week.
Other tasks include, but are not limited to: Member of Virus Defense Team, Ghost/Image creation and use, Account management via Active Directory (AD), coordinating large office moves, instructing management on placing Security Access Requests, Bluetooth, IPad and Droid support.

EDUCATION AND CERTIFICATIONS

Cisco Certified Network Associate -
FBI Criminal Justice Information Services Security and Awareness Training
CompTIA A+ Certified Professional
B.S. in Interdisciplinary Social Sciences

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