System Support Resume
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OBJECTIVE To seek career related experience in the field of Telecommunications with special interest in networking.
EDUCATION Master of Science in Telecommunications Bachelor of Engineering in Electronics and Telecommunication
CERTIFICATIONS
- Cisco Certified Network Associate (CCNA) certified
- Certificate in Advanced Networking Protocols for Telecommunications (ANPT)
TECHNICAL SKILLS
- Routers & Switches : Cisco 2800, 3800 series and Cisco 2924 Catalyst
- Protocols : TCP/IP, IPSEC, Frame-relay, ATM, RIP, BGP, OSPF, MPLS, EIGRP
- Network Tools : Wireshark, Norton Ghost
- Designing Tools : HTML, Adobe Dreamweaver, Adobe Photoshop, Adobe Flash, AJAX
- Operating Systems : Linux, Windows 98/2000/XP/Vista/7, Server 2003, MAC OS X
- Desktop Applications : Microsoft Office Suite 2007, Exchange 2003, VMWare
- Programming Languages : C, C++, Action Script 2.0
WORK EXPERIENCE System Support, Confidential Aug 2008 – Jan 2010
- Administer the user accounts and shared accounts with Active Directory.
- Manage accounts with group policy and running IPSec services.
- Troubleshoot end to end connectivity/performance in LAN/WAN environment.
- Manage desktop clients through Remote Desktop Connection Management.
- Configure and implement RAID system.
- Troubleshoot workstation problems, install upgrades and provide end-user technical support.
- Image the workstations using Ghost Server.
- Install, configure and administer Symantec Endpoint Protection on faculty/staff workstations.
- Resolve printer and other accessories related queries.
- Configure and administer email clients like MS Outlook and Mozilla Thunderbird.
Graduate Research Assistant, Confidential Aug 2007 – Aug 2008
- Website development for Microbiomics Center of Department of Environmental Sciences and Policy.
- Worked with MySQL database with PHP interface for tracking samples for molecular analysis.
- Install software and hardware updates for MAC and Desktop machines.
- Administer and maintain MAC and PC lab.
Network Administrator, Confidential June 2006 – July 2007
- Design, Implement, Maintain and Troubleshoot configurations on routers and switches.
- Develop, Maintain and Monitor procedures for all server backups.
- LAN / WAN Design and implementation with Firewall and VPN support.
- Install and configure TCP/IP, DNS, DHCP, Terminal Services.
- Install, administer and maintain the workstations with software and hardware migrations.
- Patch up, Backup/Restoration, Security Solutions, DHCP maintenance, WINS and DNS services.
PROJECTS Softswitch - SIP based service Fall 2008
- Configured business-type services: voicemail, conferencing and call forwarding for Asterisk software.
- Configured X-Lite for VoIP connectivity between 15 users and tested the services.
- Tested the Asterisk related configuration files with X-Lite Softphone software.
Broadband System Design using Satellite Fall 2007
- Developed business strategy for satellite system with respect to user broadband needs.
- Designed satellite with parameters provided by engineering group.
- Implemented and carried out network operations for the system.
CPS – Cellular Positioning System 2005-06
- Designed a hardware model provides tracking with positional details of the user being traced.
- Implemented the model using a wireless transmitter and a receiver.
- Provided database lookup for static and dynamic information to the Tracker.
EXTRA-CURRICULAR ACTIVITIES
- Ranked 1st in class project at GMU on ‘Internet Connectivity for Disadvantaged Users’.
- Member of IETE .
- Organized a National Level Technical & Cultural Festival ‘ABHIYAAN’.