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System Support Resume

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OBJECTIVE To seek career related experience in the field of Telecommunications with special interest in networking.

EDUCATION Master of Science in Telecommunications  Bachelor of Engineering in Electronics and Telecommunication

CERTIFICATIONS

  • Cisco Certified Network Associate (CCNA) certified
  • Certificate in Advanced Networking Protocols for Telecommunications (ANPT)

TECHNICAL SKILLS

  • Routers & Switches : Cisco 2800, 3800 series and Cisco 2924 Catalyst
  • Protocols : TCP/IP, IPSEC, Frame-relay, ATM, RIP, BGP, OSPF, MPLS, EIGRP
  • Network Tools : Wireshark, Norton Ghost
  • Designing Tools : HTML, Adobe Dreamweaver, Adobe Photoshop, Adobe Flash, AJAX
  • Operating Systems : Linux, Windows 98/2000/XP/Vista/7, Server 2003, MAC OS X
  • Desktop Applications : Microsoft Office Suite 2007, Exchange 2003, VMWare
  • Programming Languages : C, C++, Action Script 2.0

WORK EXPERIENCE System Support, Confidential Aug 2008 – Jan 2010

  • Administer the user accounts and shared accounts with Active Directory.
  • Manage accounts with group policy and running IPSec services.
  • Troubleshoot end to end connectivity/performance in LAN/WAN environment.
  • Manage desktop clients through Remote Desktop Connection Management.
  • Configure and implement RAID system.
  • Troubleshoot workstation problems, install upgrades and provide end-user technical support.
  • Image the workstations using Ghost Server.
  • Install, configure and administer Symantec Endpoint Protection on faculty/staff workstations.
  • Resolve printer and other accessories related queries.
  • Configure and administer email clients like MS Outlook and Mozilla Thunderbird.

Graduate Research Assistant, Confidential Aug 2007 – Aug 2008

  • Website development for Microbiomics Center of Department of Environmental Sciences and Policy.
  • Worked with MySQL database with PHP interface for tracking samples for molecular analysis.
  • Install software and hardware updates for MAC and Desktop machines.
  • Administer and maintain MAC and PC lab.

Network Administrator, Confidential June 2006 – July 2007

  • Design, Implement, Maintain and Troubleshoot configurations on routers and switches.
  • Develop, Maintain and Monitor procedures for all server backups.
  • LAN / WAN Design and implementation with Firewall and VPN support.
  • Install and configure TCP/IP, DNS, DHCP, Terminal Services.
  • Install, administer and maintain the workstations with software and hardware migrations.
  • Patch up, Backup/Restoration, Security Solutions, DHCP maintenance, WINS and DNS services.

PROJECTS Softswitch - SIP based service Fall 2008

  • Configured business-type services: voicemail, conferencing and call forwarding for Asterisk software.
  • Configured X-Lite for VoIP connectivity between 15 users and tested the services.
  • Tested the Asterisk related configuration files with X-Lite Softphone software.

Broadband System Design using Satellite Fall 2007

  • Developed business strategy for satellite system with respect to user broadband needs.
  • Designed satellite with parameters provided by engineering group.
  • Implemented and carried out network operations for the system.

CPS – Cellular Positioning System 2005-06

  • Designed a hardware model provides tracking with positional details of the user being traced.
  • Implemented the model using a wireless transmitter and a receiver.
  • Provided database lookup for static and dynamic information to the Tracker.

EXTRA-CURRICULAR ACTIVITIES

  • Ranked 1st in class project at GMU on ‘Internet Connectivity for Disadvantaged Users’.
  • Member of IETE .
  • Organized a National Level Technical & Cultural Festival ‘ABHIYAAN’.

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