Senior Customer Service Representative Resume
OBJECTIVE
Seeking a position with a progressive organization that offers the opportunity to fully utilizes my developed people and management skills with growth and future advancement EDUCATION
Associates Degree, Fashion Merchandising - 1988
Wade Fashion College
PROFESSIONAL EXPERIENCE
Exhibition Assistant
11/2008-5/17/2009 Confidential,Dallas, TX
Assist customer with the King Tut Exhibition by providing
Quality service through out the galleries. Offering upgrade
Service with Audio tours. Providing information about the
Exhibit with knowledge provided by A.E.I
9/2005 3/2007 Confidential,Irving, TX
Work with HR Director introducing new programs for staff and faculty.
Organize new hire orientation
Process Payroll through ADP System
Planned events for staff and faculty
9/2005 3/2007Confidential,Irving, TX
Work with Outreach Director preparing on and off campus events
Liaison person with Dallas, FT worth High School Campus
Maintain Department budget
Process payments for vendors and clients
Accounting Support Coordinator II (Time & Expenses; Payroll; AP/AR)
1999-2005 Confidential, Dallas, TX
Assist VP’s Partners with research and auditing of accounts.
Audit internal payroll and external vendor accounts.
Train new coordinators.
Primary point of contact for accounting center.
Base Management Coordinator I
1997-1999 Confidential,Dallas TX
Generated new business for distributors by cross selling
various merchandise.
Processed prints, and reviews all daily reports from
manufacturing plants, evaluate rejects or problems orders
Participated in new product training, customer service.
Member of training team for newly hired employees
Senior Customer Service Representative III
1995-1997Confidential, Dallas TX
Primary point of contact for account questions and billing
information.
Liaison between the RMA (receiving merchandise account)
accounting department and participating customers.
Selected to participate on training team for new CSR
representatives.
Customer Services Representative II
1989-1995 Confidential, Dallas, TX
Assisted representatives with customers inquires
Solved Customer billing inquires
Interface with new sales force and new clients to implement
Oncor Services
Trained new hires and provided continual on the job training.
TECHNICAL PROFICIENCY
Experienced in Peoplesoft 7.0 and HRMS Peoplesoft.
Micro Soft Office
Microsoft Excel Level I & II, Microsoft Word, and Lotus Notes
Team Building - Who Moved My Cheese? Spencer Johnson
Certification in Lay counseling/Biblical counseling, Oak Cliff Bible Fellowship Church
Record Management
training