Profile:

Over 7 years experience as a Customer Service Representative/Office Clerk working in the transportation field. Trained in Motor Freight Classification and Motor Freight Rules and Regulations. Excelled in customer service and communications skills. Had the opportunity to work as an intern at Workforce Services and did the COPE and Job Retention Workshops.

Skills:

Bilingual Spanish Ten Key
Microsoft Word, Excel, PowerPoint Customer Service
Communication Skills Type 45 WPM
Conflict Management Use of Office Machines
Detail Oriented Call Center

Experience:

Confidential, Ut
Logistics Support

Managed the "cabinet" account for the American Woodmark Cabinets that customers would order through Home Depot or Lowe’s
Made outbound calls once I received the orders to the customer to schedule a delivery day
Required to ask specific information in order to have the delivery driver prepared for delivery on his route for the day.
Also, assisted on other accounts by scheduling the deliveries and working with the delivery drivers.
Filed accounts and purchases that were delivered

Confidential, Utah
Job Connection Room Specialist

Assisted clients in creating a quality resume by teaching them how to use the Win Way Resume program.
Informed clients about how to use the computers and other job searching websites from the Internet
Managed and controlled the JCR Room
Instructed clients on how to use various office machines such as fax machines and copiers
Restocked and cleaned working areas as needed

Confidential, Utah
Customer Service Specialist

Handled incoming customer calls from clients requesting information on freight shipments such as rate quotes, tracking, billing, pick ups and deliveries.
Assisted the Inside Sales with upscale services and gaining new clients.
Communicated with other centers in regards to shipments that were lost.
Also interacted with FedEx Express representatives.
Used the company Intranet to assist in company services and information
Achieved in monthly goals and daily call requirements.

Education: Confidential

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