Desktop Support Specialist Resume

Summary of Qualifications
Brian is an experienced IT professional with 7 years of experience providing executive and desktop support. Brian has excellent skills in troubleshooting, installing,
upgrading , maintaining and servicing multiple types of hardware and software including Windows 9x/NT/2000/XP/Vista as well as Microsoft Office 2000/XP/2007, Norton Symantec Ghost, LANdesk as well as various types of Desktops and laptops, Blackberries and printer/copy/facsimile machines. Brian has in depth experience providing onsite technical support in an integrated Windows XP/OS X environment supporting users both at the executive level and below.

Skill set
Windows 9X/NT/XP/2000
Desktop Support
Microsoft Office 9x/2000/XP/07
Norton Ghost
Hardware Support
Active Directory
TCP/IP
A+ Certification
Network+ Certification
Microsoft Certified Professional
MCSA Certification
Blackberry Support
Printer Support
Ticketing Systems Knowledge
(Magic, Peregrine, Infra-Enterprise,
Remedy)
OS X
Dell Certification

Professional Experience

Desktop Support Specialist
Confidential,New York, NY (07/09 – 02/10)

•Provides technical support for over 100 users in a Windows XP/MAC OS X
environment.
•Provides end user support for Blackberries & Iphones including installations,
activations, troubleshooting and training for end users.
•Installs, configures & troubleshoots wireless access points for end users using wireless
connections.
•Reimages\\Restores users machines using Norton Ghost
•Rotated on\\off Sony corporate helpdesk using Bomgar\\PC Anywhere to provide support
to end users located in offsite locations.

Desktop Support Specialist
Confidential,New York, NY (02/09 – 07/09)

•Provided desktop support as part of a team for over 700 lawyers using
Microsoft XP/Vista, Office XP/2007 & Lotus Notes.
•Performed administrative services on a BES server including creating user accounts,
assigning security policies, setting activation passwords & assigning devices.
•Prepared workstations for new hires using Norton Ghost to reimage drives and
performing quality insurance checks on computers before assigning to end users.

Desktop Engineer
Confidential,New York, NY (12/05 – 02/09)

•Provided sole onsite technical support to over 250 end users in an integrated Windows
2000/XP/MAC OS X environment.
•Installed, configured and troubleshoot end users Mail clients using both Microsoft
Outlook 2003/XP /07 and Entourage 2004/2008 for OS X.
•Disseminated technical knowledge via the Magic/Infra Enterprise/Peregrine ticketing
systems, as well as through conferences, and written documentation to both colleagues
and management.
•Installed, configured and troubleshot wireless network settings for offsite employees.

•Performed data backup and reimaging of existing workstations using Norton Ghost for
new employees
•Assisted in upgrading network switches/routers to ensure more reliable connectivity for
end users throughout Kaplan.
•Performed an administrative role in assigning permissions to network printers using
Active Directory
•Researched new industry technologies and recommended proactive solutions within the
environment.
•Oversaw and maintained a supply of computer equipment(Desktops, Laptops) which
were used for training purposes and in emergency situations.

Senior Computer Specialist
Confidential,New York, NY (09/01 – 12/05)

•Provided on-site HW/SW technical support for over 1,000 workstations and related
peripherals located throughout the offices of the Internal Revenue Service in NYC.
•Assisted in migrating a Microsoft Windows 2003 Server and LAN consisting of over
1000 workstations into a new domain configured with Active Directory Services.
•Installed, configured and troubleshot VPN software/settings for remote users.
•Provided remote support to end users via LANDesk & PC Anywhere
applications and over the telephone occasionally.
• Installed, configured and troubleshot Blackberries for end users.

Computer Maintenance (Help Desk)Network Support Specialist
Confidential,Ft. Huachuca, AZ (10/97 – 09/01)

•Maintained a Microsoft NT Server and LAN consisting of over 300 workstations
configured using TCP/IP and Novell Netware.
•Performed as part of a team, which provided an entire military installation with hardware/software support on network servers, desktop computers and local area networks.

Education and Training

•Certificate of Release from Active Duty
•Cochise College, Sierra Vista, AZ (36 credits)

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