SKILLS:

• Proficient with Mail for OS X Outlook for OS X all versions MS Outlook Express/Outlook 2000, XP, 2003 also Lotus CC: Mail.
• Intermediate knowledge of MS Office. 97,2000, XP, 2003, 2007, 2010, and MS Office for MAC, 2008, and 2011

• Ability to install, configure, and administer Windows NT, 2000,2003,2008 and Novell infrastructures.
• Extensive experience with hardware and software break/fix of Dell, HP, and MAC desktop, and laptop systems.
• Intermediate knowledge of Altiris Deployment Solutions Images, software pushes, and personality captures, Dell Image X.
• Utilization of SCCM for OS/software deployment.
• Hardware replacement, and software configuration of all model iPhones, iPads, Android phones and tablets, and most Blackberry devices.
• Creating users, groups, and implementation of group policies, any and all Active Directory implementations, or maintenance.
• Thorough knowledge of DOS, and DOS commands.
• Intermediate knowledge of OS X Tiger, Leopard, Snow Leopard, Lion, and Mountain Lion 10.8 .
• Executive level experience handling hardware/software break/fix in both a PC and OS X environment.

EXPERIENCE:

Confidential

IT Consultant

• Responsible for responding to all IT requests/issues of the companies two Delaware locations, regarding hardware/software troubleshooting and repair, installation of new
• equipment ranging from Lenovo laptops, to Blackberry smartphones. Solely responsible for 10 iMac systems latest refresh, and 09 edition hardware troubleshooting, repair, part replacement and upgrades. Troubleshooting issues in Snow Leopard and Lion, also correcting sync conflicts with iCloud. Setting up time machine back ups to time capsules, also troubleshooting issues with time capsule hardware and time machine software. Also troubleshooting network issues, and SIP phone system issues. Also administering companies Star2Star SIP phone system, Autonomy Connected Back up system, and companies WSUS server.

Confidential

Desktop Support

Was assigned 4 schools in the Red Clay School District that had a high trouble ticket volume was brought in to bring the trouble ticket volume down. Handled all technical needs of the school, including installing 3com NJ-220 units, and patching into the POE in the MDF, turning on classroom network ports on the MDF, hardware and software break/fix of Dell, HP and MAC desktop/laptop computers. Was primarily responsible for hardware/software troubleshooting of iMacs, Macbooks, and Macbook Pros, also iPads screen and digitizer replacement, logic board replacement . Software break/fix in OS X Snow Leopard, correcting sync issues, also network troubleshooting/connectivity issues. Responsible for training employees how to use new iPad units. Installation and troubleshooting of Smartboards, ELMO units, Wireless access points patching into the POE , installation of network printers as well. Account maintenance in Active Directory of computer and user accounts. Imaging computers, and deploying software packages via Altiris. Imaging Macs and pushing software packages using Deployment Studio and Apple Remote Desktop 3.

Confidential

Desktop Support/Imaging Technician

While working at Dupont, handled several positions at the Dupont local campuses, and with remote Dupont sites in the US and Canada. Was deployed to the department that required the most assistance Imaging technician, using Altiris Deployment console to stage various Dell and HP laptop and desktop models, customizing each unit per the employees software needs, also putting the new systems on the Dupont domain using Active Directory Users and Computers. Covered 2nd level Remote Desktop Support, handling hardware and software break/fix issues for Dupont executives/employees at remote sites. Campus Break/Fix technician, handling hardware and software break/fix issues for the employees at the local Dupont campuses. Also handled Dell desktop/laptop install calls, where was needed to setup a replacement laptop or desktop system for an employee, and configure the system for their use on and off site. Basic hardware/software troubleshooting of company Mac Pro's, and Macbook Pro laptops. Configuration of time machine with time capsule units, also troubleshooting this back up system. Software troubleshooting in OS X Snow Leopard, and adding Mac's to the company domain. Set up iPads for intial use, configuring MobileMe sync services for employees, and training employees how to use. Did data recovery calls for campus and remote employees that would send in their laptop, desktop, or the hard drive from their system, when their system would crash, and would recover their personal data from the hard drive, and either upload it to the network to transfer back to them, or would burn the data to DVD's and mail to them. Finally, also covered campus hardware repair calls where I would diagnose, and replace any part on several different Dell desktop and laptop system models. During this position I had extensive use of AR System Remedy , Altiris Deployment Solution, SCCM deployment , MS Office 97, 2000, 2003, and 2007, Hyperras VPN client, Lotus Notes 7 and 8.5 Basic and Standard, Active Directory Services, Bentley View, IBM Reflection, and installed and configured several other software packages for employee use.

Confidential

Technician

• Responsible for replacing Fujitsu scanners, and HP scanner workstations re-image
• new workstation via image deployed using Altiris. At new Smith Barney locations,
• installed network circuits, and HP Proliant cabinet servers.

Confidential

Upgrade Technician

• Contract position with Pomeroy LLC for an ongoing project for Lenscrafters.
• Going from one Lenscrafters branch to another until we have upgraded all RAM
• memory in all their PC's, upgrading over 500 locations nationally.

Confidential

Currently operating with a base of 42 clients consisting of small business and homes have 30 active clients I work with on a weekly basis . Providing network design, implementation, and maintenance, small and large 2000 domain administration, also implementation and configuration of Exchange 2000, and 2003 email servers. Active Directory maintenance and import to new DC's. Also providing PC upgrades, repair, pro-active maintenance, and custom PC builds for clientele.