PROFILE

• Experience with MS-DOS, Windows 95, Microsoft Windows XP, Microsoft Office Suite 2003, 2007, 2010 and Microsoft Outlook, Windows 7, Active Directory, Group Policy, MS Project
• Ability to work on all PC hardware components such as the installation of hard drives, memory, CD-ROMS and internal and external modems..
• Maintain a stable network environment to assure maximum productivity of systems.
• Windows NT, Windows 2000 and Windows 2003 servers, Citrix, Linux and Unix, SQL servers, Symantec/Norton Antivirus, VMWare and Internet service and support with HHTP
• Proficient in providing high complex technical support to customers by investigating & resolving systems related issues.
• Provide 3rd level client support, deploys applications and manages workstations.
• Able to meet deadlines and Thrive in a fast paced environment.
• Able to troubleshoot and resolve printing issues including repairs and printer parts replacements
• Self –Motivated and adaptable to change and function effectively in a team environment.

Confidential,Newark, DE
Help Desk Analyst
Analysis reopen help desk ticket to see if they were routed to the correct group. Also make sure ticket work handle correctly.

Confidential, Wilmington, DE
System Administrator
Support Banking software: Laser Pro, Decision Pro, Compliance Link and Comply CTR. Unlocking users accounts and Loan Applications

Confidential,Newark, DE

2011- 2011

2011- 2011

1998-2010

• Sr. PC/LAN Administrator, Application Analyst and Technology Analyst
• Administrator of 550 users environment utilizing Windows NT 4.0 servers and Windows Server 2003
• Worked with Health Care Claims processing applications developers Team with updates and new processes.
• Troubleshoot Window Servers, install software and configure servers and Windows XP, Outlook, Active Directory, Exchange and Microsoft Office 2003 and 2007 quickly and effectively as well as Citrix server and workstations.
• Setup user accounts on Active Directory and Exchange.
• Installs workstations, applications and provides technical support.
• Troubleshoot applications issues on the network.
• Support calls requesting equipment diagnosis and configuration issues with a variety of applications on both desktops and servers
• Install and train end users on new software application
• Install, upgrade and modify software.
• Configure and deploy Windows XP workstation.
• Respond to requests for assistance from end users with regard to all issues related to the computer and telecommunications systems as well as printer issues.
• Provided direction and guidance and technical support for the Virtual Associate Program.
• Program Cisco router Pix boxes and Nortel 9115 and Reach line cards for the Virtual Associate Program
• Perform Sr. Network Engineer troubleshooting cable and LAN\\WAN and cable problems with the hubs and Cisco Routers as well as floor jacks.
• Maintaining, diagnosing, and continued improvement of products and services for users of desktop systems.
• Admin support for the Newark CSO Symposium Call Center. (load symposium patch updates on the server and workstations)
• Research questions using available information resources.
• Experience working with management on the disaster recovery/business continuity plans.
• Provide consistent follow up on the status of issues and action plans designed to result in service level improvements
• Nortel Telephony and ACD experience.
• Assisted with the setup on the local area networking.
• Nortel Administrator for Option 11C and Option 61C and Option 81 PBX
• Administrator for Meridian Mail
• VMWare Support

Confidential,VA

1998-1998

Network Hardware Technician

• Install, repair and troubleshoot personal computers on a Token Ring Topology. Provided Help Desk assistance with users with different LAN problems
• Cross connect install and troubleshoot phones on a Lucent PBX. Assign Terminal Number and phone numbers. Setup voice audix ( for Coventry Health Care, Inc., Bethesda, MD)

Confidential,VA

1996-1998

Senior Maintenance Tech\\Project Manager

• Worked with 5 organizations where I provided direct support for approximately eleven hundred end-users S.A.M. (US Army). This includes hardware and software support for servers, monitors, computer and printer components. Support client software installation and training.
• This position also required me to order parts and to keep an inventory of all parts used and in stock.
• Worked and MAC computers
• Respond to End Users for technical assistance in person and via phone.
• Some VMWare experience.

Confidential,MD

1995-1996

Field Engineer

• Responsible for the service and maintenance and installation of laser printers.
• Operate a remote office which was responsible for the South\\Eastern Region of Virginia and Maryland and DC for technical support
• Service and repair various printer engines such as: Canon, Ricoh, Panasonic, HP and Printronix printers.

Confidential,Marlton, NJ

July 1999

XII Basic Database Administration
Confidential,Houston, TX October 1999
Meridian Mail Administrator
Computer Learning Center, Alexandria, VA 1994-1995
Electronics Technology
Confidential,College, Charlottesville, VA 1993-1994
Completed 80 hours towards Degree in Computer Science