Summary:

• Over 15 years of experience in IT Industry with 6 years of experience as a SCCM Administrator.
• Having 5 years of Experience in DHCP,DNS networking system administration,
• Configured Cisco IP phones for VLAN, network connectivity, Configuring IP via DHCP.
• Responsible for Installation of windows 2003, Configuring DNS, DHCP and Active directory and Providing support for network infrastructure, Active directory and Infoblox
• Remote and initiate forced update software patches via Active Directory on machines to meet compliance.

Skill Matrix:

• Desktop Support Expertise - 10 years
• Microsoft Office Expertise - 12 years
• Windows 7 Intermediate -2 years
• Active Directory and Infoblox Expertise - 5 years
• Troubleshooting Expertise - 10 years
• Microsoft Exchange server Expertise- 3 years
• Microsoft Sharepoint server 2010/2013 Expertise - 2 years
• Microsoft SQL Server 2008/2008R2/2012 administrationExpertise - 3 years
• Microsoft Exchange 2003 / 2007 / 2010/2013 administration - 3 years
• Microsoft Windows Server 2003 / 2008/2008R2/2012 administration - 4 years
• DNS, DHCP, WINS, TCP/IP, SharePoint 2010/2013 - 5 years

Technical Skills:

Remote controltools:

• Bomgar, Dameware, carboncopy, LoginMe, Teamviewer, Support bridge

Software applications:

• MS Office, Outlook 2007/2010, Lync 2010, office 365

Browsers:

• Internet Explorer, Firefox, Chrome, Safari,

Call-Tracking Tools:

HEAT, Remedy, Service-NOW, TrackIT,

Hardware:

• PCs, Laptops, Telephony Systems, Printers, Routers, Modems

Networking:

• LAN, WAN, SSL VPN, TCP/IP, DNS, DHCP

Software automation testing tool:

• HP Quick test Professional 11.0 QTP

Data monitoring tool:

• Openview, Foglight, Nimsoft.

Data Recovery software:

• Acronis Disk imaging software, Recuva,End point security EPO ,McAfee encryption,Windows 7 Upgrade Project

Professional Experience:

Confidential

Desktop Systems Administrator

• Manage all operating systems and end-user software.
• Grating admin rights to users to install software applications, assigning to correct admin groups
• Group policy objects GPO updates and enforcing policies for user groups.
• Build a Windows 7 image via PXE-boot or WINPE boot disc
• Customize Windows 7 image to appropriate line of business
• Add McAfee End User Encryption to each desktop or laptop build.
• Backup end user data and migrate applications using USMT
• Provide end user support post migration
• Coordinate scheduling of deployment with customers.
• Assisting users with SSL VPN , RSA hard token,
• Performing Backup with USMT 4.0 for HP laptops.
• SCCM 2007/2012 for Windows 7 Deployment.
• Windows 7 Upgrade Project for MetLife users.
• OS Deployment, Scripting, Silent Installs, Troubleshooting, and MDT
• Microsoft Deployment Tool experience by completing silent installs with software application packages.
• Using MDT to create and deploy images.

Confidential

PC LAN Analyst-Hardware Support Services

• Configuring Cisco IP phones for VLAN network connectivity via DHCP.
• Providing support for network infrastructure, active directory.
• Build a Windows 7 image via PXE-boot or WINPE boot disc
• Customize Windows 7 image to appropriate line of business
• Add McAfee End User Encryption to each desktop or laptop build.
• Backup end user data and migrate applications using USMT
• Provide end user support post migration
• Coordinate scheduling of deployment with customers.

Confidential

Desktop Support Analyst II, RTP - IT Solutions and Services

• Providing support using Foglight for database SQL, Open view for NOC monitoring
• Lotus notes ID Vault password resets via Domino Directory Administrator 8.0
• Network account creation, unlocks, service restarts of servers/machines, password resets
• Troubleshoot Remote connection including F5 / VPN Remote Access.
• Remote and initiate forced update software patches via Active Directory on machines to meet compliance.
• Remote mapper tool installs for Share Drive Access. Assisting in manipulating data Access, SQL, data manipulation, excel spreadsheets.
• Microsoft Exchange / Outlook Local client user profiles in Active Directory
• Setting Permissions, Admin rights/Group Policies via Active Directory 2003 2008.

Confidential

Hardware Support Consultant

• Providing superior hardware support to the RedHat Enterprise Linux server 6.0.
• Assisting Quality Engineer, Design Engineer to meet Client Expectations EMC
• Enhancing Hardware modifications per the System Configurations, Client Requirements.
• Performing Quality check to test Redhat Enterprise Linux server 6.0 for System Functionality and better performance.
• Making sure all the hardware components are designed per system hardware specifications.
• Assisted Quality support engineer to run test to make sure the RedHat Enterprise Linux server 6.0 pass test for optimization and better quality.

Confidential

Desktop Support Administrator

• Provides phone support for business, Sales and contract personnel for technical problems and service requests for Adecco Global IT help desk
• Monitor and troubleshoot LAN/WAN systems servers, switches and routers remotely
• Troubleshoot, diagnose, and resolve technical issues surrounding Windows XP/7
• Professional/Enterprise, Microsoft Office Suite, e-mail, Internet, hardware/peripherals.
• Active Directory Experience, resetting passwords, adding new users
• Research compatibility, test and deploy software packages over various operating systems and Applying patches. Analyze data and build into graphs for executive reporting.
• Respond to support requests from service desk users, infrastructure teams
• Perform upgrades as directed to ensure the longevity of equipment
• Participate in incident handling concerning desktop changes
• Configuring Cisco IP phones for VLAN, network connectivity, Configuring IP via DHCP.
• BMC remedy, Service-Now to document incident calls for change management
• Assisted in using Acronis Disk Imaging Software for Data Recovery.
• Use Recuva data recovery software to recover deleted files and folders.

Confidential

Desktop Services Engineer II

• Provided functional and technical support, troubleshooting.
• Diagnosing hardware and software including desktop, laptop, LAN, and remote systems.
• Deploy and configuring PCs, Workstations and Laptops.
• Maintenance, Troubleshooting of Desktop Pc's, Laptops.
• Operating System Installation of Windows XP/VISTA and Windows 7.
• Installation and Raid configuration of Windows server 2003 and 2008/2008 R2
• Imaging PCs, Workstation and Laptop using Symantec Ghost Acronics tool.
• Implementing and configuring the corporate LAN environment.
• Hardware and Microsoft support for the Client machines.
• Installation and configuration of network Printers.
• Microsoft Outlook configurations 2003/2007/2010 and support.
• Installation of windows 2003, Configuring DNS, DHCP and Active directory.

Confidential

Desktop System Administrator

• Install computer networks such as local area networks LANs , wide area networks WANs , the Internet, intranets, and other data communications systems.
• Install server hardware and software infrastructure. Support administration of servers and server clusters.
• Set up user accounts and passwords, retrieve forgotten passwords.
• Monitor network usage and security. Identify user needs.
• Manage email, spam, and virus protection.
• Undertake routine preventative measures and implement, maintain and monitor network security. Troubleshoot and restore systems after crashes.
• Maintain integrity of the network, server deployment, and security.
• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
• Perform network address assignment.
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
• Maintain network servers such as file servers, VPN gateways, intrusion detection systems.
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
• Manage system back up.
• Document network problems.
• Support network and computing infrastructure.
• Install and maintain network services, equipment, and various devices.