IT Help Desk Support Technician Resume Profile Pittsfield, MA - Hire IT People

Skills

PC Hardware Installation/Support
Software Installation/Support
Microsoft Office
Windows XP, Vista, 7, and 8
Imaging using Norton Ghost
Data Migration/Recovery
Virus/Spyware Removal
Network Device Configuration
Network Printer Support
Novell Client
Windows Virtual Machine, etc.

Experience

IT Help Desk Support Technician

Confidential

Responsibilities: I have a wide array of responsibilities, which include the following resolve help desk tickets, new user account set-up, data migration, re-imaging computers using Norton Ghost, and SCCM, network logon issues, network connectivity issues, software troubleshooting, hardware troubleshooting, software/ hardware installation, Microsoft Office troubleshooting/ Outlook, network printer troubleshooting, spyware/virus removal, Windows virtual machine, customer support and network printer set-up. I also assisted in the migration from Novell to Active Director. Website CMS, I repaired broken website links, I edited content on the website, etc.

IT Support Technician

Confidential

Responsibilities: My responsibilities include the following customer service, over the phone support of technical issues, spyware/ virus removal, desktop/ all in one repair, laptop repair, software troubleshooting, hardware troubleshooting, network troubleshooting, network printer troubleshooting/ set-up,resolving network connectivity issues, hardware/software installation, server troubleshooting, Email client support for multiple vendors, computer use tutorials, and more.

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It Help Desk Support Technician Resume Profile

Pittsfield, MA

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