Computer Operator / Production Support Resume Profile Albany, NY - Hire IT People

Objective:

To participate in the Operations Department of a company in areas that will allow me to contribute my knowledge and skills, and provide an opportunity for professional development and career growth.

Technical Summary:

Hardware: IBM Enterprise Systems OS/390,AS 400, HP Openview, Compatible PCs,

Workstations, Servers, HP Printers, M/F Printer, Tape Backup Drives, DASD

SOFTWARE: MS Windows 98/ME/XP, MVS TSO ISPF, MS Office, Lotus Notes, Citrix

MetaFrame, Remote Desk Top Support, MS Exchange Outlook Mail Services

Help Desk Services Support Magic Heat Peregrine Tracking Database

Professional Experience:

Confidential

Computer Operator / Production Support

Monitored and maintained all computer and lab equipment.
Provided helpdesk support in various capacities that includes computer setup, network connectivity, password resets and other user issues.
Assisted with all hardware, software and network issues including PCs, printers, scanners and instruments.
Assigned user rights for computer and peripheral access as per job description.
Initiated recovery action after an online software or system failure.

Confidential

Network Operator / Computer Tech

Analyzed problems that caused Operational delay.
Updated Online Applications through Batch Processing
Used JCL to troubleshoot and restart Batch Processing programs
Monitored VTAM domains and insured Network resources were
Available when needed. . Perform level-1 problem Resolution.
Perform servers backup for data recovery and storage

Confidential

Practitioner Service / Medicaid Billing

Duties Included answering inbound calls from Clients
Who submitted medical claims to be process manually
Or electronically. Informed or suggested correct forms
Preparation in claim submittal.

Confidential

Office Service Clerk

Responsibilities include carrying out the day to day
Operation of the mailroom, in addiction other duties
Include meeting all mandatory records keeping
Requirements and completing daily assigned task.

Confidential

Production Control / Help Desk

Assisted End user and system programmer validate
And corrected online application and batch jobs.
Setup schedule and requested job, using automated
Program submitter. Identified and corrected jobs ABEND
Recorded incident in online tracking database.

Confidential

Help Desk Analyst

End User support Team, provided Timely, quality Help desk support for all employee's and partners Of Astrazeneca, as a team, we resolved incidents,
Identified problems and proposed and implemented
Solutions that help maintain and optimize the end user abilities to fulfill their business needs.

Confidential

OPERATIONS ANALYST/ Help desk LEVEL ONE

Monitor all High Availability production system, which includes
Networks hardware, AND SOFTWARE. Perform level-1 problem
Diagnostics. Monitor and support customer problems with sungard
National network. Generate Problem Tickets Under Lotus Notes.

Confidential

Computer Operator/ Help desk support

Provided Technical Support of a multi-platform environment.
Operate IBM Mainframe, Supported Client Across The U.S.
Using Peregrine systems, Updated online applications through Batch Processing. Routed Help desk calls to on-call Tech.

Confidential

Customer Support Technician Level 1

Technical Support for the Entire Hospital Infurstruction.
Provides technical support related to hardware and
Software for end users. Also Assisted Clients over the
Phone resolving computer related problem.

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Computer Operator / Production Support Resume Profile

Albany, NY

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