Help Desk Support Service Specialist Resume Profile
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Manassas, VA
SUMMARY
I am a goal-oriented, team player who holds an active secret security clearance and has experience with troubleshooting, Microsoft Office Suite and some familiarity with Java applications as well as experience in performing administrative office duties. I am looking for a strong company who encourages growth as a professional.
PROFESSIONAL WORK EXPERIENCE
Help Desk Support Service Specialist
Confidential
- Ran help desk hotline and ticketing system
- Documented technical inquiries that were taken on computer mishaps
- Worked with Data Base Administrator DBA and Java Developer to resolve tickets or escalate them to appropriate parties.
- Provided troubleshooting via phone for end users
- Reset Passwords
- Performed administrative duties when Receptionist/Secretary was absent
- Provide customer service
Avon Representative Owner
Confidential
- Place orders made by customers
- Manage personalized webpage
- Organize and plan events
- Provide advertisement
- Provide customer service
Photo Lab Associate
Confidential
- Total purchases using cash register
- Provide Customer service
Vision Center
Confidential
- Took measurements for glasses
- Place orders for contact lenses and glasses
- Provided customer service
Crew
Confidential
- Place orders made by customers
- Total purchases using cash register
- Provide customer service
Account Representative
Confidential
- Consult with clients on resolving overdue accounts
- Provide customer service
Sales Associate
Confidential
- Consulted with customers on the latest fashions
- Totaled purchases using the cash register
- Organized Displays
- Provided customer service
Office Aid
Confidential
- Copied and filed office documents to assist staff.
- Delivered mail and faxed paperwork to appropriate recipient.
- Answered multi-line phones and took messages for staff members.
- Provided assistance to office visitors.
Birthday Host
Confidential
- Decorated and prepared for children's birthday parties.
- Assisted in the dining room serving guests.
SKILLS EXPERTISE
- Help Desk Support
- Current Secret Clearance
- Admintrative Support
- Basic Office Duties
- Microsoft Office Suite
- Some Java
- Technical Troubleshooting
- Webpage Management
- Sales/Retail
- Fast Food
- Reports
- Memos
- Trouble Ticketing
- Auditing
- Warehousing
- Management Training
Privacy Policy
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