SUMMARY OF QUALIFICATIONS

• Highly motivated and Self Starter
• Experienced IT professional with over 6 years of experience and numerous certifications. Skilled with working closely and leading technical teams to effective technical solutions
• Excellent oral and written communication, able to write memorandums, business correspondence, technical/non-technical reports
• Highly proficient in SQL Microsoft Office, Microsoft Windows, Mac OS, Linux/Unix OS
• Typing ability 100 WPM, Proficient in MS Office Word,Excel,Access,PowerPoint,Outlook ,Adobe,LotusNotes,SAP,CRM,POS System,Quickbooks
• Skilled in working directly for CIO, Program Mangers and other executive level positions both within the government and private sector.
• Expert in providing top-level project,areas of expertise include: Customer Service,Office Administration, Systems Engineering, Contract Administration,Training Management,Data Management,Information Systems,Lean Management,Process Improvement,Systems Administration,IT Logistics,Asset Management,Program Administration,Help Desk Management,IT Auditing

pROFESSIONAL eXPERIENCE

It SPECIALIST

Confidential

• Manage help desk SLAs and the ticket management system
• Supervised junior IT Specilaists and contractors,managing their daily tasks,professional development and performance.
• Assigned and directed work, responsible for timely and accurate completion of work by staff, ensures that all customer service goals are met, and that all internal controls are documented, monitored, and followed.
• Analyzes and refines systems requirements analyzes and diagnoses application problems and recommends corrective measures and translates systems requirements into application prototypes.
• Provided system administration and support to various organizations,sets up administrator and user accounts,assists with activiation,maintaining system documentation,troubleshooting of connecitivtiy.
• Designed, wrote, tested, debuged, and maintained software applications that met technical and functional requirements.
• Designs and develops efficient and effective allocations through optimal use of reusable component
• Work with the client to identify and prioritize defects, coordinate production migrations
• Identified,assigned and prepared physical and virtual Data Center space to meet system owners specifications and server requirements.
• Tracked purchases of all of hardware software that was purchased for various special projects.
• Prepared technical documentation of configuration,processes,procedures and products/systems.

IT Specialist Intern

Confidential

• Assisted in the installation IPMS software, including printer set-ups
• Worked with Mainframe Services,IT Servus,GIS,Applications,and an IT Auditing Team.
• Reviewed information security controls,that helped prevent fraud,waste,and abuse.
• Logging and tracking calls and incidents daily
• Manage help desk SLAs and the ticket management system
• Work with Functional and Development teams to identify and resolve defects
• Work with the client to identify and prioritize defects, coordinate production migrations
• Communicate effectively with business users and ensure customer satisfaction is met
• Conducts preliminary application and hardware operation tests
• Responded to IT helpdesk trouble reports providing recommendations and solutions to troubling issues
• Resolves hardware and software interface and interoperability issues

Computer Aide

Confidential

• Demonstrated the basic functions and procedures used in database, spreadsheet software and electronic mail to execute several different routine operations.
• Made entries on forms and log books to control computer documentation.
• Placed and removed labels from magnetic tapes according to instructions from the supervisor.
• Identified and easily resolved equipment malfunctions and performs corrective adjustments as necessary.
• Received and maintained information for computer system operations and outputs. Collects and distributes program and systems documentation
• Applied skills and knowledge of a limited range of functions and procedures to operate computers, printers, and word processing software.

TECHNICAL PROFICIENCIES

• Software- Adobe Photoshop, Adobe Flash, MS Office Suite, HTML/XHTML, JAVA Scripting, PERL, PHP, Shell scripting, SQL, XML/XSL, Visual Basic, Visual C , Norton Ghost
• Protocols- Session Initiation Protocol SIP , Media Gateway Control Protocol MGCP , Enhanced Interior Gateway Protocol EIGRP , Routing Information Protocol RIP , Internetwork Packet Exchange IPX , Routing Table Maintenance Protocol RTMP , Transmission Control Protocol/Internet Protocol TCP/IP , File Transfer Protocol FTP
• Hardware- PCs, Monitors, Wireless Laptops, Blackberry's, iPads, Dell and HP Printers, Laptops, Desktops, Servers, VOIP Phones, Cisco Switches, Cisco Routers, Wireless Devices, Tactical Communications Equipment Radios, Blue Force Tracker , and Global Broadcasting Systems GBS
• Tools- Active Directory, Group Policy, Remedy, Remote Desktop, VMware, SNMPc, Telnet, Cisco Unified Communications Manager Call Manager , Call Manager Express, Spectrum Analyzer, AN/PYQ-10 Simple Key Loader SKL , AN/CYZ-10 Data Transfer Device ANCD , and Network Toolkit . MS Office Suite, Outlook 2007, Active Directory, NETiQ, Altiris, Symantec, Citrix XenApp, VPN, Kronos, SAP Production, ERP Security, SRM, SharePoint Cloud, RSA Token, NETiQ, Lotus Notes, Unix, Albase, Sybase Server, Tivoli Enterprise, WatchDog Console/TEC, CICS regions, TMON, VERITAS NT Backup, TSM Tivoli Storage, Management, Internet Explorer 7, 8 and 9
• Operating Systems- Linux, UNIX, OS X, MS Windows 7/Vista, MS Windows XP/2000, MS Windows 98B/95, and MS Windows 3.1 Windows 7, Windows XP, IBM Aix, Unix/Sun OS/Solaris, Legacy Tape Systems, HP/Open-view, IBM SYS390/MVS, ES9000, AS400, AIX, VAX, VMS, Alpha-CIM. Platforms include Bull/Honeywell, Tandem, and Hewlett Packard servers, PCs, Maestro and IBM
• Network Operating Systems- Apache Server, MS Windows NT, MS Server 2003, and MS Exchange Server 2003
• Network Systems- Exchange Server, Global Broadcasting System GBS , TIGr server, Command Post Of the Future CPOF Server, Trusted Computing Base TCB
• Networking- IPSec VPN Tunnel, DNS, SNMP, DHCP, QoS, IP Addressing, Configure Cisco Switches, Configure Cisco Routers, Fiber, CAT-5, CAT-6, COAX