Desktop Engineer Resume profileAtlanta, GA - Hire IT People

Technology Support Strengths

Employment History

Desktop Engineer

Confidential

Provided IT support for over 175call center end users including managers, site directors, and senior VPs as the only technology representative on site
Assisted the remote server team as feet on the street for repairs such as OS installs, failed Microsoft update restores, hardware replacement, and server install/decommission
Personally imaged, QC'd, configured, and shipped over 675 desktops and laptops in 40 days as part of an aggressive Windows 7 refresh project
Assisted with consolidating the call center to one floor. This included white boxing , decommissioning, or reallocating equipment in two IDF rooms as well as destroying encrypted printer HDD to ensure no PII data left the building
Enforced Information Systems policies as needed to stay compliant with banking and government security regulations

IT Support Specialist

Confidential

Provided IT support for over 150 executive level end users in corporate office as well as level 2 and level 3 support for over 7000 users nationwide, including Active Directory and Exchange troubleshooting
Assisted with planning and implementing a domain for a new subsidiary
Performed system maintenance and upgrades of proprietary audio software server across all 120 nationwide markets
Was responsible for performing and overseeing the SOX and internal audit measures for the corporate IT department
Assisted with creation and expansion of a blooming call center over 40 users to a new location in under a month while also supporting growth of an additional 30 users
Performed training of new IT personnel, including ticketing system standards, AD and Exchange account creation/disabling policies, and security standards

Desktop Engineer

Confidential

Performed troubleshooting and repair for over 140 users on desktop and laptop machines running windows XP and windows 7
Worked with MS office 2003 and 2007, Live Meeting, BDD imaging system
Performed basic upgrades and maintenance on servers in the data center ranging from Windows 2000 to Server 2008
Helped install and configure Cisco Any Connect VPN software
Performed backups on a StorageTek Tape library using Vertias Net Backup software
Configuring users on Nortel Phone systems including verifying TNs and Punch Down lines
Tested new images for bugs and missing drivers before mass distribution
Worked with Administrators to learn about deploying VMWARE ESXi virtualization software

Desktop Support

Confidential

Help Desk ECR

Confidential