Helpdesk Analyst Resume Profile Mauldin, SC - Hire IT People

Summary

Proficient with technical troubleshooting, problem-solving and root cause analysis.
Results driven and Customer orientated with a big picture perspective.
Well versed in all Microsoft Office Applications, including Word, Excel, and Access.
Ability to work with a team to accomplish set goals and objectives
10 years of Retail, POS, and end user support.

Technical Summary

Systems: Windows NT/2000/XP,

Databases: Very Limited Microsoft SQL, Microsoft Access,

Software: Microsoft Office 2003 and 2007, Google Apps

Network: Cisco Networking Equipment and VoIP phones

Technical Training: Course work in: CompTIA A , Network , Linux Red Hat, Cisco Networking Academy

Work Experience

Confidential

Help Desk Analyst

Provide technical support for hardware and multiple applications including: BMC Remedy Ticket Logging System, IBM 4690-SA Point of Sale Labor Management, receiving ChainTrack and Softgrocer ,AIX, Windows, Windows Workstations, registers, Wireless hand-held units MC9090 and PDT 6842/6846 .
Assist 206 stores with accounting issues, order uploads and operational procedures.
Responsible for crisis management situations including system outages, store down, robberies and product recalls. Technical liaison with Store Directors and Regional Vice Presidents during crisis situations.
Assisted in the system implementation and system review of several in-store applications.
Assisted with internal auditing process for stores
Implemented a database for reporting store internal findings.
Password unlock/resets on multiple platforms and applications.
Made sure that stores had the necessary systems available to provide excellent customer service to our customers.

Bookkeeper

Confidential

Prepared all daily and weekly financial reports, balancing charge accounts, and reconciling any financial discrepancies. Personally responsible for more than 30,000 in cash.
Supervised other office personnel to ensure that all services center transactions were conducted in accordance with company policy.
Responsible for the office consistently scoring 95 or higher on internal store audits.
Provided detailed training and coaching for new bookkeepers and management trainees.
Responsible for supervising teammates, assisting with scheduling, assigning tasks, and following-up to ensure completion. Ensured implementation of price integrity program and in-store linking.
Handled all customer issues that did not need the immediate attention of a salaried manager.