Targeting Entry-Level Helpdesk/ Administrator/ Tech Support Positions

• Recent Strayer University graduate offering a strong academic background in IT Technical Support combined with excellent experience as a help desk specialist.
• Consistently recognized for technical troubleshooting skills used to rapid resolution and maintenance of challenging technical issues.
• Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, maintenance, tools and testing methodologies.

PS: Not a Clearance holder.

Summary of Qualifications

• Adapt at supporting hardware, software and network systems.
• Experience providing telephone-based and desk-side user support.
• Well-developed abilities in database management and network backup services.
• Proven the ability to resolve hardware and software issues as first line of support.
• Excellent analysis, problem solving, costumer services, multitasking and reporting skills.
• Proficient ability to organize and manage the things.
• Very fluent in English and French.
• Very innovative, creative and full of new ideas.

Education

• B.S. in Information Networking Systems program
• A.S. in Computer Network Operations
• English as Second Language & General Studies

Concurrent Employment with College Studies:

Technical Support Specialist, Confidential - Falls Church, VA (02/11 to Present): Provide support on any IT related issues including but not limited to the following such as administering, maintenance and repair computers hardware and software issues on site.
Technical Support Specialist, Confidential - Washington, DC (05/09 to 08/09): Supply assistance with classroom set-up, telephone support, marketing and administrative activities. Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.
Help Desk Specialist Tier 2, Confidential - Annandale, VA (2006 to 2008): provide networking/desktop support and perform mainframe and account maintenance tasks. Supply first-level technical support to all faculty, staff and students of Northern Virginia Community College. Committed to assist computers and telecommunications needs of all employees and students by providing detailed resolutions and general system information for common problems.

Certifications: Adobe Dreamweaver, Illustrator, Flash and Final Cut 7
Systems: Mainframe, Windows 9X/NT/2000/XP/7, Server 2003/2008, Mac OSX
Software: Windows Standard Software, MS Office 2003/2007/2010, MS Visio, Outlook, MBDA, peoplesoft, issuetrak, iwork, application suite, Ghost, Anti-Virus.
Hardware: PC Assembly/Repair, routers, switches, hubs, peripherals.
Networking: LAN/WAN, Ethernet, TCP/IP, Wireless, IPConfig, Backup And Recovery.

Professional Experience

Confidential - Ashburn, VA
Server Technician, (September 2011 to Present)

Assemble and Server Memory Upgrade.

Confidential - Falls Church, VA
Technical Support Specialist, (Feb 2011 to August 2011)

• Operating System Installation and Upgrade
• Computer Hardware and Software repair
• Boost Computer Performance
• Assist with Prometric Setup
• Proctor Exam on Kryterion
• Drivers installation and maintance
• Experience on troubleshooting, administering and managing Desktop computers
• Rewiring network cables for better and faster Performance.

Confidential - Silver Spring, MD
Webmaster/Administrator (Oct 2010 to present)

• Responsibilities include designing and developing web sites
• Maintained and update the websites regularly.
• Responsible for the quality and content control of the websites.
• Editorial work including copy write and proofing information.

Confidential - Washington, DC
Technical Support Specialist (Intern), (May 2009 to July 2009)
IT Specialist Internship experience including, but not limited to the following:

• Classrooms Arrangement and Reorganization.
• Imaging Leopard client and servers on mac G5 and Mac Pro.
• Install and update new drive on PCs and Macs
• Experience on troubleshooting, administering and managing Mac Desktop computers
• Rewiring network cables for better and faster Performance.
• Projector Troubleshooting.
• Network and Servers troubleshooting and maintenance.
• Data entries using Excel and words.
• Updating desktop computers with current Services Packs (PCs and Mac).
• Upgrading PCs Memories and software.

Confidential - Annandale, VA
IT Help Desk Specialist - Tier 1 (March 2006 to April 2008)
Help Desk experience including, but not limited to the following:

• Server side personnel adjustments
• Online and onsite technical support
• Maintained and reset user mainframe
• Communicated and reported intra-campus problems via Issuetrak software
• Computer troubleshooting and network setup
• Experience removing viruses, trojans, spyware, and pop ups
• Provided technical support for Centra, the online campus academic software.
• Assist customers through phones, chatline and email.

References

References available upon request.